Does Palazzo Caracciolo Naples have a pool?

Yes, this property has an indoor pool. The pool is closed seasonally each year from September 1 to April 30.

How much does it cost to stay at Palazzo Caracciolo Naples?

As of Aug 17, 2025, prices found for a 1-night stay for 2 adults at Palazzo Caracciolo Naples on Aug 31, 2025 start from ₩207,235, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palazzo Caracciolo Naples pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 11 lbs per pet. There's a fee of EUR 20 per pet, per day. Service animals are exempt from fees.

How much is parking at Palazzo Caracciolo Naples?

Valet parking is available for EUR 30 per day.

What time is check-in at Palazzo Caracciolo Naples?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Palazzo Caracciolo Naples?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Palazzo Caracciolo Naples provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 30 per vehicle applies.

Where is Palazzo Caracciolo Naples located?

Located in Naples City Centre, this luxury hotel is within a 10-minute walk of Museum Madre and Spaccanapoli. Via Toledo and Port of Naples are also within 2 mi (3 km). Piazza Cavour Station is 7 minutes by foot and Principe Umberto Tram Stop is 9 minutes.

Palazzo Caracciolo Naples Reviews, Deals & Photos 2025

10/10 Excellent

Adedayo Adewole

Aug 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I can’t help but commend the incredible staff at this hotel for making our stay as comfortable and enjoyable as possible. When my daughter felt uneasy the first night, they went above and beyond by upgrading us to interconnecting rooms—an act of kindness that truly made a difference. Every member of the team was consistently helpful and attentive throughout our stay. A well-deserved five-star recommendation for their outstanding hospitality.

Stayed 4 nights in Aug 2025

8/10 Good

DIANA

Aug 3, 2025

Liked: Property conditions & facilities

The hotel is very nice. Our room was very clean and comfortable. Hotel has a beautiful section for dining. We had breakfast included which was an amazing spread. Location is well suited for exploring the historical sites however we questioned whether it was safe for walking… Most of the staff was very helpful and friendly. My experience with the reception area wasn’t pleasant. Not so helpful at checkout, rude, seemed also impatient.

Stayed 3 nights in Jul 2025

10/10 Excellent

Laura

May 23, 2025

Liked: Cleanliness, property conditions & facilities

The rooms are very clean and comfortable! The staff is very nice and helpful.

Stayed 1 night in May 2025

8/10 Good

Brandy

Jun 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was memorable being in such a historic building. We had a nice evening in the bar in the covered courtyard. Our room was good and we had what we needed.

Stayed 2 nights in Jun 2025

10/10 Excellent

Aaron

Jul 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a very nice hotel smack in the middle of a pigeon’s paradise. The streets are dirty, the city is loud. Do not attempt (women) walking the city in open toed footwear.

Stayed 1 night in Jul 2025

10/10 Excellent

Janine Clare

May 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful building, clean room,

Stayed 4 nights in Apr 2025

8/10 Good

John

Jun 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is the place to stay if you want a nice hotel with big rooms and friendly staff. The area around it is not great but the staff helped us get taxis and it felt safe while on the grounds. Breakfast was very good but not amazing. Taxis about 15 Euros to get to most places My brother stayed at the Renaissance which seemed like a nicer hotel (great upstairs rooftop bar/restaurant) but he paid $200 more per night. We were in town for his son’s event so he wanted a fancy place

Stayed 2 nights in Jun 2025

4/10 Poor

Danielle

Aug 11, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities

Does not have a pool despite a swimming pool being mentioned multiple times on the Expedia page. Annoyingly only just seen that someone else has talked about this in a review from December - and yet the page has still not been updated. Has a jacuzzi in their spa area which was closed when we were there. Room was large but not inviting - it felt in much need of work with chipped furniture, wardrobe doors coming off hinges and limescale covering all the bathroom fixtures. Air con wasn’t great. Not as luxurious as made out online. Common areas of hotel were quite nice but very business focused. Confusing layout with confusing signage, wasn’t that easy to find our room. Staff were polite. Not in a very nice area. As others have said, I would recommend skipping Naples altogether and heading straight to Sorrento/Amalfi coast/Capri. If a night in Naples is required then I would recommend a stay by the coast, in the area near Castel dell’Ovo, for a much more enjoyable experience.

Stayed 2 nights in Jul 2025

10/10 Excellent

Daniel

Nov 12, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun trip!

Great place to stay. Traffic noise was evident but quieted down substantially by 9pm. We would stay here again.

Stayed 2 nights in Nov 2024

10/10 Excellent

Smita

Oct 12, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great staff!!

Stayed 2 nights in Oct 2024

4/10 Poor

Stacy

Apr 18, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The hotel needs some work. Our ac unit barely worked and we couldn’t open the window, so our room was incredible hot and stuffy. The facilities need to be renovated. There’s worn out furniture in the hallway, tile falling off in the bathroom. The one positive was that the staff was amazing! Hilton needs to put some money into this hotel because it has the potential to be great. The courtyard area is nice and a quiet relief from the extremely noisy city.

Stayed 1 night in Apr 2025

10/10 Excellent

Laith

Mar 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice people there and the hotel is perfect from everything

Stayed 1 night in Mar 2024

10/10 Excellent

shant

Apr 4, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff Friendly service Great beds.

Stayed 2 nights in Apr 2024

10/10 Excellent

Rosemary

Aug 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic staff.

Stayed 1 night in Aug 2024

10/10 Excellent

Vincent

Mar 4, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel, would definitely stay here again

Stayed 3 nights in Mar 2024

10/10 Excellent

Guill

Feb 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A royal gem in Naples

Let me start with the fact that I don’t like Naples. But this hotel is like an island inside the not so inviting city. Used to be a real palace that turned into a luxurious hotel. When you walk to your room you really feel the royal atmosphere. Everything is new, clean and of excellent design, inside and outside the room. And the service is one of the best I’ve seen in many countries. The perfect choice if you ever in Naples.

Stayed 1 night in Jan 2025

10/10 Excellent

Jackie

Aug 20, 2024

Liked: Staff & service, property conditions & facilities, room comfort

Naples Everyday

WE were very happy and impressed with the room and service.

Stayed 2 nights in Aug 2024

6/10 Okay

Hannah

Jun 5, 2025

Liked: Cleanliness

Disliked: Staff & service

Rooms were okay, they were clean and served a purpose. Would not recommend Naples to anyone - it is very disappointing as a city and not as nice as the other cities in Italy. There is very high unemployment in Naples, graffiti everywhere and rubbish overflowing. The front desk was rude on arrival and the waitress at breakfast was very rude to us when we explained that we had free breakfast and had paid extra for this online - she phoned the front desk and spoke in Italian to him saying “free breakfast, bla bla bla” which was extremely rude. We then had to go to the front desk to clarify and he was also rude and spoke in Italian to a bystander (presumingly about us by the tone of his voice). They do not seem to like the English very much there. Go to Sorrento - it is absolutely lovely, the people there are friendlier, the atmosphere is wonderful, food is better and the sunsets are stunning.

Stayed 3 nights in May 2025

10/10 Excellent

Jody

Jul 2, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel in Naples. The staff was very helpful and accommodating. Excellent buffet breakfast! Walkable to most tourist attractions.

Stayed 2 nights in Jun 2024

10/10 Excellent

peter

Aug 23, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love this hotel. Stay here if you are in naples. I will be back....promise!!!

Stayed 2 nights in Aug 2024

10/10 Excellent

Deborah

Jun 1, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best sleeping bed with great pillows, felt like we were sleeping on a cloud!!

Stayed 1 night in May 2024

10/10 Excellent

Mary

May 18, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would recommend to friends and family

Was a great place to stay, close to the main station and the main sights, but not too close. Staff were all really helpful and professional

Stayed 1 night in May 2024

4/10 Poor

Jeniffer

Aug 6, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

I honestly cannot commend the staff more. The staff at the hotel is resourceful and cordial, especially Carmine, the receptionist,s and Alessandro, the busboy, but the overall experience was extremely disappointing. There is no WIFI in the rooms, I repeat no WIFI a common feature in most hotels now. We asked serveral times and always received the same response ,,,, "Let's see, we are working on it" etc. It seemed like a script that a corporation had told them to say whenever a guest complains about it. There is only WIFI in common areas. If you want WIFI don't stay at this hotel property. To make matters worse, there was a construction ( we have a video) all night long the first night we got there, and we were not able to sleep. The next day, they blamed the air conditioner. Not cool. Don't pay for the "balcony" as the view is basically the back of the building and not worth it. Hugely disappointed and would have preferred a refund and to stay somewhere else. The hotel does not have a pool as the images suggest and the features list. It was a small sauna that you have to pay additionally for. Very misleading. Exdpedia should adjust the features and images for this hotel because it does not match its claims. Again, If I could have gotten a refund I would have stayed somewhere else.

Stayed 5 nights in Jul 2025

10/10 Excellent

Johanna

Mar 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very convenient location for our pirposes

Stayed 3 nights in Mar 2024

10/10 Excellent

Heather

Sep 3, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Staff very friendly and helpful. Beautiful hotel. Great restaurant

Stayed 1 night in Sep 2023

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