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The staff is super friendly and accommodating. The hotel is located right in front of the famous L’industrie Pizza and down the street is Little Italy with many great restaurants. There famous caffe Paradiso is only a 7 min walk and a 5 min walk to Leons bagels! The hotel provided a free water dispenser down in their lobby as well as free coffee and teas. They also provide free yummy croissants in the mornings. I would definitely stay here again.

The room was large and clean and quiet. we slept so well.

Great spot for a first time trip to NYC, was close to everything and the hotel was amazing from top to bottom. Couldn't have asked for a better stay.

Travel to NY often. The Arlo always is a great stay. Clean, smells amazing, good vibes, friendly/stylish staff, great decor, reasonably priced. Just do it. Stay here. Perfect for solo travel.

Jose was so helpful. Ordered my cab for an early departure and was there early in the morning to help me with my bags into the cab. Great service. I'll stay there again!

Absolutely love this hotel! Staff is very friendly. Will absolutely be staying here again!

Shelley was AMAZING and very helpful. Definitely made the stay better.

Very centrally located. Amazing staff and clean. My go to place for New York

Clean and great staff

For the price point & location, this property is great despite small rooms & showers.

Great location! Great restaurants nearby! Comfortable beds. It would have been nice though if a little birthday card or something was put in my room! Other than that you cannot go wrong staying here and I’m planning to again!

Convenient location; pleasant staff. Confused about cost of breakfast. Thought it was included, but was charged a large amount for the meals.

Excellent staff, very polite, accommodating and welcoming. Its minutes walk away from Times Square. Everything is near by. I love staying here. Always my go to hotel. Thanks

Great location and facility

The only problem I had was the staff complained when I brought Dunkin Donuts coffee from across the street into the lobby. I’m sorry but when I’m spending $4,000 for a trip I feel like I can get my coffee from anywhere I please They kept saying no outside food or drink

We enjoyed our two night stay at the Romer's. We came in on the subway from JFK, and it was about 1 block walk from the subway station. We came to eat food and see the museums, and Hell's Kitchen is ground zero for foodies! We found great places to eat within a 15 minute walking distance. Two things we didn't prepare for. We came to NYC with practically no cash, as we had just come from a recent trip to Europe, where everything is cashless. Tips are still paid in cash in NYC in many...

The staff took great care of us. They stored our luggage and were very generous with getting in and out of our luggage when we needed. They helped us find a good restaurant to eat. We were only in the city for overnight. The staff is genuine. The room was very small but nice. It is also New York City so a small room is ok. The room was clean.

The staff were very kind and helpful!

I'm a regular at Pod 39 when I come to NYC by myself. It's very minimalist and if I was planning to spend more time in my room, I'd go elsewhere, but exactly what I need when I'm in the city to see shows and check out some exhibitions. Always clean and my room is always ready when I arrive (which has not been my experience at other NYC hotels).

Water filling station in hallway was a first.