Newbury, England hotel rooms at the Malmaison

"This wasn’t our first stay at this hotel and this time we prepared for the busy restaurant by booking a table for dinner in advance. The restaurant is always busy. However, this precaution did not help as the standard of service was chaotic. The food we did have was good. But we would not have tried again on our second night. Disappointing. We also noticed that the public areas had been refurbished but this didn’t extend to the bedrooms. "

"Very clean and safe. "

"Very friendly front of house staff. Hotel and spa a little rundown. Hot stone massage was amazing. The hotel do a lunch/bar menu that consist of sandwiches and baguettes from 12 till 5 everyday. However the biggest let down was that the chef had " closed the kitchen" because he wasn't prepared for valentine's day dinners and refused to make me something. I was there on a two night stay so lunch was something I definitely needed. I had to complain a lot and it took The front of house manager a lot to persuade the chef to make me something, but all he would offer was a very basic egg sandwich. This was very disappointing. "

"Lovely hotel, clean and conveniently located"

"The staff were friendly and helpful .The air con was not working in my room so it was cold i did get given a plug in radiator which helped slightly but it was still cold, not the best when its cold outside!"

"Cold room, but tired but otherwise just fine. Lovely staff."

"Generally very pleased with my stay. Very good value for money "

"I have stayed here a number of times now. It is always clean, the staff are very friendly and professional, the rooms are comfortable, the leisure facilities good and the food plenty and well priced. "

" Did not use spa"