Not impressed at all. I booked an accessible room, there was no mention of limitations to getting to the room but my upright rollator was too tall to use on the platform to get me up the 5-6 stairs to reach the accessible bedroom. The staff member told me there was an alternative route & then proceeded to walk me (at pace, even seeing I walk using a rollator & knee brace) round the outside of the hotel, down a steep slope & in through a back door (which was locked between midnight - 6am so between those hours, I had no way to enter the hotel) Arriving in the room, although it was large, that’s the only positive. The bed was small (a double with a very soft mattress & flat pillows), there was damp patches on the wall, the bathroom floor had toothpaste patches from the previous resident(s) which shows the floor hadn’t been cleaned, the fridge stank & had pooled water inside plus wasn’t the slightest bit cold. The air conditioning just about took the heat out of the room but the unit was at the opposite end to the bed & the bathroom was stifling (I had to check the radiator to make sure it wasn’t on as the bathroom was that warm) I previously had rated Holiday Inn above the likes of Travelodge
