I arrived at the hotel around midnight after a flight and the service was great. The AC wasn't working and the staff kindly and promtly fixed the issue. The room was great and the hotel is beautiful. Only a 6 minute walk from the airport. The only thing that I didn't like was that the bathroom light is automatic and comes on when you walk by the door, which is annoying for middle of the night bathroom uses.
I would have given it a much higher rating if it wasn't for the following issue. >> I had 4 friends who were supposed to stay there a second time and they had 6am flights the next day. They reserved thorugh the hotelwebsite.
They were emailed with less than a 24 hour notice that their 2 rooms were canceled. When they called, they were told that it was a system error, but we believe they canceled in order to recieve more money from other booking sites.
They had 2 double rooms and when they called to figure out why they were canceled, they were told that they could get 2 rooms, but the rooms would have 1 bed and 1 couch and that they would cost more than their origional booking. This is absolutely unacceptable!
