Norfolk Island National Park, Norfolk Island hotel rooms at the Independent

"Disappointing, belligerent reception staff. We chose this property because the photos of the bathroom showed a hand held shower head and large shower area - important to us for showering our toddler. However, the room we got had a fixed shower head and a shower about half the size as shown in the photo. I provided this feedback to the person at reception (at Borry's) and instead of an apology, she blamed me, saying "unless I mentioned it, they have no way of knowing". I was in disbelief, and said, "you didn't advertise your photos were deceptive, so how would I know to tell you"? She then escalated things and kept arguing and justifying, saying the rooms are being renovated, and there are separate photos for each room (no, this is false, the photos show only the renovated rooms and there is only one type of room) and the room I was given had not been renovated. So she basically admitted their bait and switch, showing the renovated bathroom in the photos and giving me something else. I have uploaded photos showing the listing and the actual. She would have continued on until I said "I didn't come here to argue." A simple apology would have been the ethical thing to do - instead it's amazing how some people are so self righteous they have to blame and argue. Everyone else on the island was lovely, just this person choosing to blame the customer. There's no doubt in my mind they broke ACCC laws here and are just deceptive."

"Lovely little one bedroom cottage with all the home comforts. The only down side was the terrible internet connection. Really only worked in the bedroom or at the front door"

"Beautiful place to stay , best on the island"

"One of the most enjoyable, relaxing, and peaceful staycation I’ve ever experienced in a while. The host was attentive, the location was perfect, and the entire atmosphere was five star. "

"The property was so spectacular with its ocean and forest views and absolute comfort and unbelievable service. Dennis who managers the property was outstanding with his personable approach and kindness to my children. He made our trip extra special and because we had such a wonderful stay we will return. Thank you so much for making our holiday so relaxing, we greatly appreciate it and thank you for your kindness, generosity and hospitality during our stay."

"Great position for shopping and dining great views.Very quiet and private. Karen is a great manager very helpful "

"2 bedroom apartments with comfy king beds in each room, The kitchen was well equipped for cooking and the staff were very friendly and helpful. An easy walk to Prinke for coffee. We would stay again. "

"Very clean and comfortable. Well appointed kitchen. Great view from the deck. "

"These apartments feel like a home away from home. The staff are friendly and the apartments are in a great location."