Find Hotel with a Concierge in North Carolina Mountains, NC

"DIRTY"

"I did not experience breakfast."

"Everything and everyone has been outstanding "

"Good breakfast and clean property "

"Upon arrival we checked into room 316. Upon entering the room, we found a very large roach on the wall in the bathroom. We went back to the front desk and asked for another room, which they were glad to accommodate us. All went well until at around 6 AM. A sensor on the air conditioner began loudly beeping. It continued beeping until we departed the room. We told the front desk about it, and there was never any apology. They simply said they would take care of it."

"Clean and comfortable room Excellent location Convenient garage"

"Breakfast was pretty good. Staff were nice."

"The Grove Park Inn used to be a five star property. It’s a 3 at best today. We went to the GPI to celebrate my son’s birthday. Just to hit the high notes, the service from the staff was terrible. They obviously have very little training in hospitality. Absolutely no enthusiasm by the person in the Cafe, the Concierge, or the wait staff. Additionally, the Edison restaurant was a big disappointment. Our waiter rushed us through our dinner, even though there were very few guests in the restaurant. We ordered drinks and my son ordered a Sour Pineapple Cherry beer. The waiter brought out a completely different beer. We tracked him down to let him know and he informed us that they did not have beer he ordered. He scooped up the beer glass and can without a word. He did not offer another alternative. Secondly, the television in the restaurant was tuned to a very divisive and controversial political channel. I was shocked. The local restaurants in my hometown know better than this. Additionally, our room was dirty. The bathroom floor was sticky and we found a dead bug, M & Ms and and old cough drop on the floor around the beds. Our hotel room was only serviced once during our four day stay. The Spa was also dirty and extremely dated. There was an old comb, the lining of a women’s swimsuit, and most disgusting, someone blew their nose in the cold plunge tub and we had to find someone to remove it. So, no cold plunge for us. The “Spa” robes were horrible. Will not return. "