"The resort is a must if you have kids or toddlers as it caters to their needs and yours as a parent. The food was mostly good. Staff friendly. Lots of things to do for all age groups. Very clean. Visiting during off peak season is recommended. "
"I recently stayed at Bahia Principe Escape, and I have to say the experience was absolutely amazing. From start to finish, everything exceeded my expectations.
The Guest Experience Manager, Shane Haslam, truly stands out. He knows exactly how to make guests feel valued and satisfied. He is always smiling, consistently checks in to see how you’re doing, and no matter the question, he always has a solution. That kind of leadership really shows—his team works well together, and the respect among them is clear.
From Daveen at check-in, to Devon Davidson who escorted us, and Shane personally attending to our needs, the service was exceptional across the board. The bar service, overall hospitality, and attention to detail made the entire stay phenomenal.
I highly recommend giving them the opportunity—go experience it for yourself. You won’t be disappointed."
"Exceptional Service & High-Energy Vibes
Rating: 4.5/5
I recently stayed at the Princess Grand Jamaica for a celebratory father-son getaway. The "heart" of this resort is the staff—98% of them are absolutely incredible, and the check-in process at 3 PM on 4/23 was the smoothest I’ve ever had.
Staff Standouts:
• Gabereanna went above and beyond by cleaning the grill specifically to make me a vegetarian quesadilla.
• Odain, Rashelle, and Vanessa (Jamaican restaurant) provided top-tier service.
• Rockayla & Crystal (Food Market) and Nicola (Smoothies) made every morning a delight.
• Renardo, Lamont, and the host at the Mexican restaurant were impeccable.
• The Concierge and the Security team near room 6109 were professional and warm.
Entertainment:
The energy here is electric! Huge shout-out to Donald, Naomi, Kiki, and the dance team. The Broadway musicals, multicultural shows, and the fire-filled White Party were world-class. We also appreciated the thoughtful fruit spread and wine sent to our room.
Room for Improvement:
• Pricing: The gift shop and spa are very high-priced ($70 for sunglasses and aloe).
• Amenities: As an Expedia VIP, I didn't see much benefit (no room upgrade or spa discounts).
• Beach: The man-made beach is very rocky and shallow—more like a kiddy pool.
• Privacy: The room was nice, but the shower is quite exposed.
Despite the beach and pricing, I’d definitely return for the food, vibe, and phenomenal people."
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