Search Castles in Northeast Florida

"Only issue we had was trouble getting the room refreshed. We were there for four days and were told the room would be refreshed every other day. They were not. We had to ask housekeepers in the hallway when we would catch them for new towels and cleansers."

"GOOD COFFEE AND COOL A/C"

"Room had no microwave nor end tables. We spoke with a maid twice in English and Spanish requesting fresh towels. We never got them. When we inquired with the front desk, we were told they do not give out fresh towels. We only had fresh towels for one night out of a four night stay. Unacceptable."

"Our room had a terrible smell and the front desk simply said there were no other rooms available. "

"I never write reviews. Decided it was worth to share. Manager was not accommodating. The safety lock somehow opened when I closed my door and was locked out of the room for 4+ hours while we waiting for maintenance. Our day was wasted as our car keys and money were inside the locked room. The maintenance staff proceeded to try to kick in the door and needed to use tool to pry the lock off the wall through the little crack the door was open. We had to fight for a single night refund! Tried to go in the hot tub on a rainy day but the hot tub was luke warm. They claimed the hot tub was as “on” when I asked to turn heater on. The day before the hot tub was hot to the touch. The cleaning staff didn’t come once during our 4 day stay. We brought our garbage down to a garbage can and asked for clean towels at desk. All in all. The hotel would be fine to sleep in and get to the beach. But when weather isn’t good or unfortunate events happen like getting locked out- this hotel was not concerned with a quick fix to better our stay. Or a refund for ruining an entire day. Or heating a hot tub on a cold rainy day. The manager was not very nice to costumers who were just trying to enjoy a short vacation and have never complained about a thing. This was just too many things to “let go”. Super disappointed. "

"The room has very old and dirty furniture and the floors looked like they weren't swept or moped. The staff was nice. Breakfast was ok. Parking was a plus."

"Everything was great except one of the front desk workers was not helpful and rude"

"We stayed for spring break for three nights April 6-8 and unfortunately the weather did not cooperate with us so we didn’t get to use any of the amenities but the pool tiki bar and fire pit area all looks great. It was just way too windy and cold for us to really experience them :( Staff was very friendly upon check-in and at the restaurant during breakfast. "

"The service was great"