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"The hotel is in a great location. Definitely pay for the park view rooms as it is beautiful and the view the other way overlooks a roof top in disrepair. Breakfast was very good. Easy walk to the underground station as most touristy spots are a few stops away. Kensington High Street has a lot of options for food and is clean. Front desk staff very helpful and pleasant. I recommend staying here is you want to stay in the Kensington area."

"Everything was great.. I love it"

"The staff and main floor were excellent. The room left a lot to be desired. Stained floors and a broken sink greeted us. The bed was fine and it was mostly quiet. Disappointed in the room quality but the rest is fine. "

"Breakfast was very plentiful and fresh. Had separate ordering for food allergies especially gluten free "

"10 out of 10! Highly recommend. Perfect location in center of city and metro."

"What a disappointing hotel. When I booked on hotels.com it looked a rather nice property and when I got there it was a 1970s building with the matching interior that's dated. The room has damaged/ worn furniture and the bathroom was very dirty. Also the hotel stairways stank of blocked toilets . The breakfast was not as described or shown.. sausages not nice and the no hash browns and not enough cereals for children. Staff don't know how to clean and if they are investing in a refit program they need to train the staff to clean properly. "

"We stayed over the Easter weekend and they had organised extra activities for the children which was a great touch. We loved using the pool and sauna after our day out exploring the city. We had a large family room which was two rooms interconnected and that worked very well for us, the rooms were nicely decorated and very clean. The hotel is a short walk from the trains and buses to get around the various parts of the city, or even a train across to Sweden. We enjoyed drinks in the lobby bar, brasserie bar, and in the sky bar on the top floor which had some nice views. We decided to eat all meals outside of the hotel, and found it easy to find some good cafes for breakfast, and food markets for lunch or dinner."

"Clean but very small room (#718) and with an even smaller bathroom. I am medium build and media height. A larger person would have problems using that bathroom. I had to shuffle sideways to get into the shower cubicle (no bath). You would have to be a contortionist to access the toilet roll while sitting on the loo. "

"Was not offered a menu, not spoken to by any staff member. Not impressed at all."