Nuevo Durango Vacations from ₩1,072,698

********I went for a wedding, MY WEDDING. I liked the atmosphere and entertainment but I did not like how we were not able to properly dine not one night because it was impossible to set a reservation with more than 2 guests. I did not like that my whole wedding day was ruined because we did not go for plan B because they only gave us until 11 am that day to choose, even though at that time it was sunny and Didn’t appear that we were going to get a tropical storm! I was upset that the hotel could not figure out where to place us and we were all out in the rain with thunder and lightning (because it was an outside wedding) . They finally gave us a meeting room and did not refund anything that wasn’t used because of the storm including DJ for the first few hours , lit up dance floor and they did not extend our time for atleast another hour due to the inconvenience, they cut us off right at the time they gave us with Dj basically playing for one hour! They refused to refund us and actually tried to make us pay for a chair that broken because of the rain. So they couldn’t refund us but want us to refund a chair that was already probably damaged prior to even getting to us ! I am very dissatisfied with hotel and will never be staying there again! It is beautiful when you go in due to vines and greenery but DEFINITELY NOT WORTH IT! They also give you a hard time with certain wrist bands $$ . We are frequent Cancun visitors but this is one is definitely out of our hotel picks now!

Clean rooms and very friendly staff. Very fun party atmosphere

The sports bar didn’t open till 5pm so there is no bar to sit and have a drink at, unless you put on a bathing suit & get in the water to sit at the pool bar.

The bartenders were the best! They worked the hardest i believe, they kept my favorite liquor stocked. If they ran out, in which they did, they went and found another bottle. I do appreciate every staff i spoke to, knew English.

We stayed at this hotel from Sept 23–29 with family and friends. Overall, the facilities were clean and well-maintained. Our room was spacious with a beautiful view of both the beach and the pool from the balcony. The Murphy bed was comfortable for the kids. Dining options included a buffet, Mexican, Italian, sushi bar, and sports bar. Reservations were fairly easy (from 8 AM daily), and the à la carte food was great. However, the buffet had limited variety, and the sushi there was disappointing. The pool, hot tub, and small waterslide kept the kids entertained. The beach was just steps away, which we loved. There was a kids club, but we didn’t use it much. Some activities had extra fees. Overall, we enjoyed our stay, but a few things were frustrating: -Tips didn’t seem to be appreciated, I tipped $1 when getting a drink or even tipping $5 while ordering lunch for family, received no attention. It was only when my friend (perhaps by mistake) tipped $10 that the server suddenly gave our group lots of attention. Since we were on an all-inclusive plan, this level of service—despite the generous tipping—was disappointing. Many food and drink items came with unexpected extra charges. It was also quite inconvenient to have to hand over your room key and say your room number every time you ordered something. Rooms were clean and mostly quiet. But if you like nightlife, this place may feel a bit too quiet. Also, soundproofing wasn't great—noisy neighbors could be an issue.