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"Slightly tired resort but good location"

"We LOVE our stay at your amazing hotel. You all made our vacation extra special and memorable. Staff are wonderful, so kind, nice and helpful. Food and drink were top notch. Amenities, pool, and beach are just amazing - especially my massage. We are truly thankful grateful for everyone esp Velia (guest relation) and Aye (Senses). Thank you all so much! 5 stars! Looking forward to our stay here again in the future!"

"Great staff and good amenities "

"Stayed in the two bedroom villa with family. Was great to be able to stay in the same villa but have separate rooms. The private pools and access to the lagoon behind (only accessible to villas) was truly incredible. The service throughout the entire resort was amazing, very attentive and the butler service included with the villa stay made our stay that much better. While some of the things around the resort required some maintenance such as the shower heads near the beach almost everything else was well-maintained and very clean. While many beaches around Bali are known for having litter and debris on the beach, the beach was very well maintained and clean throughout the area. The beach was within walking distance from our villa and they provide beach towels and loungers for all guests. There were QR codes at each lounger for ease of ordering and there are staff walking around to take your order. Alternatively, you can walk to the beach bar for a drink/food. We also used the spa at the resort and it was wonderful. Staff were amazing, very professional and everything was very hygienic. You can tell the staff take pride in their work and really put the effort in to make the guests have a great experience. Without question would stay here again, especially in the villa. "

"great place for couple and family "

"Beautiful rooms and lovely beach. You do have to catch ride if you want to eat off resort. "

"The staff were very attentive and helpful. The breakfast was delicious and the onsite restaurants had many options. Look out for our full review on our YouTube channel Joe Co Family!"

"We were staying from 16 to 20 Feb. Firstly I was allocated a room that was very damp and has a stench smell. We managed to change room. However pillows in the new room has a smell like a damp smell and we gotten them to change immediately. After changing we still face the same issue. We had to sun it from our room balcony. After two nights I discovered my neck and my hands have some bites like from bed bugs. I suspect it is bed bugs. I also discovered a lot of crumps near the bed and caught a cockroach. Towel provisions is not consistent. We have two people but towel replacement is only one sometimes. I do not wish to write such a review but I thought it’s important for the 5 star hotel to provide cleanliness for their guest. Overall the hotel service of staff is good. We have to give credit for this point. "

"All of the above "