We regret staying at this resort. First the room was surprisingly dirty for an advertised 4 star resort. Dirt in the corners, carpets and furniture old, with tears and stains, and the room possessed an odd smell throughout. The Tancha Bay Buffet/BBQ, their only open and operating restaurant, was overpriced for the quality of food available. The worst part for our family of 4 was you have to pay for nearly every single thing at the resort. Every amenity costs money, and then the floating obstacle course, their main attraction, was only open for 3 hours of the day. Towels, beach chairs, umbrellas, all of which are readily available on their private beach, cost money. This would have been fine if we had known prior to going, but their charges were not mentioned on travelocity or the hotel website itself. I can understand charging people who come to the resort on a day pass, but as a guest in the hotel, I would expect some things to be included. Kid's play area? Yeah there's a charge for that? Never really felt like a guest there. Decided to leave a day early as a result of the issues, and hotel stated all refunds had to be processed through travelocity, then travelocity said all refunds had to be processed through the hotel, only for travelocity to say the hotel denied the refund despite us leaving and checking out a day earlier. So horrible customer service when dealing with our issues and complaints, in our opinion. Would never recommend or stay here again.