스탠다드룸, 퀸사이즈침대 2개 | 고급 침구, 객실 내 금고, 책상, 다리미/다리미판
예약 가능 여부 확인

홀리데이 인 익스프레스 올린, IHG 호텔 여행 후기

2.5 out of 5
홀리데이 인 익스프레스 올린, IHG 호텔
101 Main St, Olean, NY

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 592개 이용 후기 중 352개" "
평점 8 - 좋아요. 592개 이용 후기 중 176개" "
평점 6 - 괜찮아요. 592개 이용 후기 중 36개" "
평점 4 - 별로예요. 592개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 592개 이용 후기 중 11개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

HYUNKYOUN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 4월에 1박 숙박함

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Paige

연인과의 여행
좋아요: 편의 시설/서비스
Staff was very efficient !
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Russell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함

8/10 - 좋아요

Maggie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was very surprised to see that you were charged $283.18 for my two night stay and you charged me $350.28 for the same stay. That is quite the mark up. I will think twice before I use your service again.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Beth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Robert

2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Needs maintenance
$500 for 2 nights was absurd. The room smelled like a bathroom and the actual bathroom had mold in the sink and stains along the shower wall to the point where I didn’t shower during our stay.
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Catherine

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exterior was in poor repair
2024년 2월에 6박 숙박함

6/10 - 괜찮아요

Joe

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함

8/10 - 좋아요

Patrick

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Lisa

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Vincent

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Samantha

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
4th time I’ve stayed here, has progressively gotten worse. Front desk and staff are always nice and helpful. But this hotel is dirty. Thankfully sheets looked clean, nice and bright white. The biggest issue was the bathroom. It was dirty. Tub was dirty. The pluming was so bad that I couldn’t even shower. The water never went down the drain for 3 nights. The sink would take hours to drain. Making dressing , brushing teeth and getting ready really hard. Watching dirty water just sitting. Really unfortunate. I won’t be returning.

8/10 - 좋아요

Tina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is super friendly and helpful. Rooms are a little distressed & could use some minor TLC.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Fatima

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Margaret

별로예요: 숙박 시설 상태 및 시설
Stayed at beginning and ending of a trip. 1st visit, easy, clean, nice breakfast. Came back on a Monday evening. Given two different rooms that were not cleaned or serviced. , given a 3rd room where thermostat was not working. Given 4th room that reaked with a pot smell. 5th room on a different floor, clean, quiet like our first stay. It was like the 1st floor was not serviced by housekeeping that day. Maybe some communication or staffing issue. But the front staff and the breakfast staff were very nice. I would stay again as long as housekeeping works on the rooms first
2023년 11월에 1박 숙박함
답변 제공: David B. 님, 2023년 11월 8일
Thank you Margaret for taking the time to give us feedback on your stay with us.I would like to apologize for the inconveniences you faced during your stay with us. This is not a common occurrence for us at all and we always try to make each stay better than the last. We hope you can give us a second chance and stay with us again in the future.Again thank you for taking time to give feedback as it is important to us.

8/10 - 좋아요

Heather

좋아요: 청결 상태, 직원 및 서비스
Easy check in. Decent accommodations.
2023년 10월에 1박 숙박함
답변 제공: David Bright 님, 2023년 11월 1일
Thank you for taking the time to tell us about your stay we hope to see you in the future!

10/10 - 훌륭해요

Gagik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: David Bright 님, 2023년 11월 1일
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

10/10 - 훌륭해요

Andree

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything was just great
2023년 10월에 1박 숙박함
답변 제공: David Bright 님, 2023년 11월 1일
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff are extremely helpful and nice!
2023년 10월에 6박 숙박함
답변 제공: David Bright 님, 2023년 11월 1일
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spent one night when in town for a wedding. Clean, comfortable, convenient.
2023년 10월에 1박 숙박함
답변 제공: David Bright 님, 2023년 11월 1일
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well maintained property. Breakfast was wonderful.
2023년 10월에 1박 숙박함
답변 제공: David Bright 님, 2023년 11월 1일
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

2/10 - 너무 별로예요

adam

가족 여행
The room I checked into by the staff was already taken with people in it.
2023년 10월에 1박 숙박함
답변 제공: David B. 님, 2023년 10월 9일
I'm so sorry for that mishap. That's not the norm. We hope you'll give us another try.

10/10 - 훌륭해요

jason

2023년 9월에 1박 숙박함
답변 제공: David Bright 님, 2023년 11월 1일
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The shower was not strong and it was difficult to figure out how to drain the tub. Otherwise it was good.
2023년 9월에 1박 숙박함
답변 제공: David B. 님, 2023년 10월 9일
We apologize for the water pressure. We appreciate the feedback. It only makes us stronger. Hope to see you again.

10/10 - 훌륭해요

Cynthia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Didn’t feel safe walking in the area of town where the motel was located, but loved the hotel. Breakfast was amazing and the staff was excellent. Room was so very clean and the bed was comfortable. Stayed in room 116. It was mobility accessible and nice and dark for sleeping. Highly recommend this motel for passing through on vacation. Town looked beautiful but arrived too late for strolling. Wasn’t sure about safety in this part of town for walking, but it might be just fine. Would stay here again. Loved that we had a microwave and mini fridge in the room and a fitness facility on site.
2023년 9월에 1박 숙박함
답변 제공: David Bright 님, 2023년 11월 1일
Thank you for taking the time to tell us about your stay! We hope you stay with us in the future!

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good Hotel
Great Staff. Mattress was too soft
2023년 9월에 1박 숙박함
답변 제공: David Bright 님, 2023년 9월 15일
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Happy camper.
On par with others in the franchise. Very clean. Friendly, helpful staff. Modern design. Comfortable.
2023년 8월에 2박 숙박함
답변 제공: David Bright 님, 2023년 9월 15일
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.We are glad you enjoyed the comfort of our beds during your stay! Our mattresses are from Simmons Beauty Rest and our specific model is the St. Chapelle Plush.Again, thank you for choosing Holiday Inn Express

10/10 - 훌륭해요

Terry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect on my stay. From the nice greeting to our checkout. I's stay there again anytime.
2023년 8월에 1박 숙박함
답변 제공: David Bright 님, 2023년 8월 22일
Thank you Terry for taking the time to tell us about your experience here at the Holiday Inn Express Olean.We hope to see you again!

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was not up to par,the bed linens were very untidy
2023년 8월에 1박 숙박함
답변 제공: David Bright 님, 2023년 9월 15일
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.We are glad you enjoyed the comfort of our beds during your stay! Our mattresses are from Simmons Beauty Rest and our specific model is the St. Chapelle Plush.Again, thank you for choosing Holiday Inn Express

10/10 - 훌륭해요

Jennifer

2023년 8월에 1박 숙박함
답변 제공: David Bright 님, 2023년 9월 15일
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 - 훌륭해요

Jason 님, Brampton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in qith friendly staff
2023년 8월에 1박 숙박함
답변 제공: David Bright 님, 2023년 8월 19일
Thank you Jason for your feedback! It is always nice to hear great interactions with our staff! We hope the rest of your stay was just as great!

8/10 - 좋아요

Paul

2023년 8월에 1박 숙박함
답변 제공: David Bright 님, 2023년 9월 15일
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: David B. 님, 2023년 8월 11일
Thank you for your wonderful review. We hope to see you again soon.

10/10 - 훌륭해요

Victoria 님, Sauquoit

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay here recently. The breakfast was good, pool was decent but a bit dirty, and the room was spacious and immaculate. Worth the price and we would stay again.
2023년 5월에 2박 숙박함
답변 제공: Dave B 님, 2023년 8월 11일
Thank you for the great review and we hope to see you again.

8/10 - 좋아요

pete

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2023년 7월에 4박 숙박함
답변 제공: David Bright 님, 2023년 8월 7일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express OLEAN.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

4/10 - 별로예요

SANDRA

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: David Bright 님, 2023년 8월 7일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express OLEAN.I would like to start by apologizing to you for the inconveniences you faced during your stay.We will be working with housekeeping to amend this situation.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 - 훌륭해요

Debra

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice, indoor pool was a great surprise. Courtesy breakfast as good as well
2023년 7월에 1박 숙박함
답변 제공: David Bright 님, 2023년 8월 7일
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Kelly

2023년 7월에 1박 숙박함
답변 제공: David Bright 님, 2023년 7월 26일
hank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Rachel A

2023년 7월에 1박 숙박함
답변 제공: David Bright 님, 2023년 8월 19일
Thank you RachelA for your feedback! We hope you enjoyed your stay with us and hope to see you again!

10/10 - 훌륭해요

Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
Front desk staff were all great. Helpful and friendly. Breakfasts were delicious. Rooms were clean and the bed was very comfortable.
2023년 7월에 5박 숙박함
답변 제공: David Bright 님, 2023년 7월 24일
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

DAVID

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Professional
2023년 7월에 2박 숙박함
답변 제공: David Bright 님, 2023년 7월 24일
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

emily

2023년 7월에 2박 숙박함
답변 제공: David B. 님, 2023년 7월 20일
Glad you enjoyed the stay. Hope to see you again soon.

10/10 - 훌륭해요

JOHN 님, WEBSTER

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quick helpful check in, comfortable bed
2023년 7월에 1박 숙박함
답변 제공: David Bright 님, 2023년 7월 17일
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,David BrightGeneral Manager

10/10 - 훌륭해요

nicole

2023년 7월에 1박 숙박함
답변 제공: David Bright 님, 2023년 7월 17일
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,David BrightGeneral Manager

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was clean, we had good service, especially the breakfast lady.
2023년 7월에 2박 숙박함
답변 제공: David Bright 님, 2023년 7월 17일
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,David BrightGeneral Manager

4/10 - 별로예요

David

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room smelled like an ash tray
2023년 7월에 2박 숙박함
답변 제공: David Bright 님, 2023년 7월 17일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express OLEAN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you David Bright

10/10 - 훌륭해요

Rajan

2023년 7월에 1박 숙박함
답변 제공: David Bright 님, 2023년 8월 7일
Thank you for taking the time to tell us about your experience at Holiday Inn Express OLEAN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.