테라스/파티오
예약 가능 여부 확인

트레이드윈즈 호텔 여행 후기

3 out of 5
트레이드윈즈 호텔
Main Road, Ottoville

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 210개 이용 후기 중 91개" "
평점 8 - 좋아요. 210개 이용 후기 중 72개" "
평점 6 - 괜찮아요. 210개 이용 후기 중 35개" "
평점 4 - 별로예요. 210개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 210개 이용 후기 중 5개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Emiko

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Nice view of lush mountains from our room. Continental breakfast was good - fresh fruit, breads, cereal and some kind Samoan porridge which changed each morning. Hotel restaurant was good for dinner - relaxing and good food.
2024년 5월에 2박 숙박함
답변 제공: Management 님, 2024년 5월 24일
We appreciate your feedback. Thank you for staying with us.

10/10 - 훌륭해요

Douglas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everythings was great
2024년 5월에 1박 숙박함
답변 제공: Management 님, 2024년 5월 21일
Thanks for staying with us! We appreciate your feedback.

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함
답변 제공: Management 님, 2024년 5월 21일
Thank you for your feedback. Hope to have you here with us again.

2/10 - 너무 별로예요

SHELLEY

좋아요: 청결 상태
2024년 4월에 3박 숙박함
답변 제공: Management 님, 2024년 5월 21일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Leagatonu

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect & I would definitely stay there again
2024년 4월에 3박 숙박함
답변 제공: Management 님, 2024년 5월 1일
Thank you for your kind feedback!

8/10 - 좋아요

Reginald 님, Orlando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is comfortable, safe and provides a very welcoming feel. Food was delicious and service was excellent. It is far from a lot of the islands sights, shopping and dining but very close to the airport.
2024년 4월에 3박 숙박함
답변 제공: Management 님, 2024년 4월 24일
Thank you for your kind feedback

10/10 - 훌륭해요

Tiffany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Internet service was slow for tv
2024년 4월에 2박 숙박함
답변 제공: Management 님, 2024년 4월 24일
Internet connection is really fast in the hotel. If there was an island wide problem with our service provider during the time of your stay, this could be one of the reasons. Hopefully your next visit you wont have to deal with this again.

8/10 - 좋아요

Poumulinuku

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The cleaners and the two men at the corner info desk are very friendly and helpful.
2024년 4월에 4박 숙박함
답변 제공: Management 님, 2024년 4월 24일
Thank you for your feedback.

10/10 - 훌륭해요

Joyce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Management 님, 2024년 4월 9일
Thank you for staying with us.

6/10 - 괜찮아요

N

2024년 2월에 6박 숙박함
답변 제공: Management 님, 2024년 3월 28일
Hope you enjoyed your stay with us!

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Attractive property with all the amenities expected from a business hotel. Very convienently located near the airport. W
2024년 2월에 4박 숙박함
답변 제공: Management 님, 2024년 2월 28일
Thank you for your feedback!

8/10 - 좋아요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tradewinds is the best hotel option in American Samoa.
2024년 1월에 6박 숙박함
답변 제공: Management 님, 2024년 2월 28일
Thank you for your feedback!

10/10 - 훌륭해요

Sandford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent choice!
Reception at midnight was very cordial. Our room was very comfortable, with a HIGH king size bed. Very convenient was the extra sink in addition to the one in the bathroom, making things easier for a couple. The meals ( breakfast and dinner) in the on-site Equator restaurant were very good, with the dinner portions quite large. All of the employees were very friendly, especially the servers in the restaurant. Overall we highly recommend Tradewinds!
2024년 1월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 28일
Thank you for your kind feedback!

8/10 - 좋아요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay in American Samoa. Food in the Equator restaurant was great. Staff was so pleasant.
2024년 1월에 4박 숙박함
답변 제공: Management 님, 2024년 2월 28일
Thank you for your feedback!

6/10 - 괜찮아요

Pauline

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It was a nice property and feel that staff could have been more tentative. To include: cleaning the pool on a daily basis, taking the couches out on the 3rd floor because they smelled musty and ensuring no bugs are in the kitchen.
2023년 11월에 8박 숙박함

8/10 - 좋아요

Leonard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very convenient to the airport Continental breakfast was good Could order off menu for fee Room was clean but hotel could use an update
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Karla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 7박 숙박함

8/10 - 좋아요

Massimo

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Bernard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

8/10 - 좋아요

Bryce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 10박 숙박함

2/10 - 너무 별로예요

Kuuipo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst customer service. Not enough supplies, housekeeping would come late into the night to bring back clean towels because they don’t have enough supplies to replace them while the dirty ones are being washed. You can tell the building is in need of some type of update because there are mold in the bathrooms. The water runs super slow. Like it takes forever to wash off the soap. Front desk ladies don’t tell you when ppl stop by to visit. I checked out and the first thing the front lady said “I’m sooooo sorry” and I looked at my bf because we didn’t know what happened and she stated that she forgot to call up to our room or send us a memo of ppl stopping by for us to give us stuff to take back home. Just had a bad experience. The owner or whoever needs to invest in renovating this place and buying more supplies. I don’t blame the staff because it is what they have to work with, but management should at least look into these matters and make changes.
2023년 10월에 4박 숙박함

2/10 - 너무 별로예요

Kuuipo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing I liked about this place was it was close to everything. Cleanliness was 2/5, when we first got to our room there were mildew stains on one of the pillowcase. Housekeeping would take the dirty towels and some days we wouldn’t have any clean towels due to it being washed. I have never been to a facility where they would take your dirty towels and not have any to replace them. I don’t blame housing keeping because they are limited on supplies, but with the amount of car rentals and rooms this facility have, I’m surprised they don’t invest more into buy more supplies. Housekeeping would have to take all the dirty towels, wash them, and then distribute them back to the rooms. Sometimes, I would I be in my room after six, and house keeping is just delivering clean towels. Also, front desk customer service is the worst. I had called a day in advanced to request a complimentary shuttle from the airport, we arrived and waited 30mins. No one showed up, we had to asked a stranger to use their phone because our phone didn’t work in American Samoa, called the hotel and the front lady said that no one notated it. The hotel is about 10mins away from the airport, and the shuttle showed up another 30mins later. So we waited for a whole hour before getting picked up. There were no taxi’s at the airport because we arrived on a Sunday or else we would have just gotten a taxi. I would write more about how this place has bad customer service but it limits the amount of characters.
2023년 9월에 3박 숙박함

8/10 - 좋아요

KARLA 님, Everett

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Nice property with comfortable beds. This property charged for wifi which was not reliable. Often it would drop or not work at all. I often did not have hot water to shower. Also, staff gave different answers depending on who was at the desk which made things confusing.
2023년 9월에 4박 숙박함

6/10 - 괜찮아요

Darren

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we got there to check in the eftpos machine didnt work and they led us to believe it was our fault. There was no free toiletries or kettle coffee or mugs in the room. When i questioned them they said it didnt have them. Ishowed
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All staff were very accommodating. We appreciated everything they did for us. Would definitely recommend for anyone to stay here & we would love to visit again.
2023년 9월에 4박 숙박함

8/10 - 좋아요

KARLA 님, Everett

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice property with good rooms. Transportation to and from airport. Convenient location. Friendly staff. Got different info depending who you spoke to on the staff. Lumited hot water. I had about 2 minutes of hot water total during my 3 day stay. Rest of the time only cold water. Paid for wifi that did not constantly work.

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was wonderful, the beds were great, the food was good.
2023년 8월에 3박 숙박함

4/10 - 별로예요

Emily

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel looked good from the outside but inside is a different story. Our unit had a broken marble sink, cracks around the bath, sticky and always dirty wooden floor or toilet tile floor. You always have to wear shoes or slippers inside the room. They do not provide slippers and have to request for a hair dryer. I asked to get our floor cleaned but they didn't use a vacuum. They only provide disposable plastic spoons, forks and paper cups. The bath and sink drains slowly, with a bit of water always stuck on the bath. Customer service is poor. There's no "welcome to tradewinds, let us help you with your luggage" kind of service. You have to ask for a trolley from the unwelcoming security personnelThey sometimes hide under the high podium so they won't see you lol. Restaurant manager wasn't welcoming because we just want the free continental breakfast, which is the most disappointing free breakfast you can ever get. Some fruit, jam on toast, and DIY hot chocolate. Some days they have scones or other bread, lucky if there's a donut. Housekeeping sometimes knocks at 2:30pm for cleaning. Guest laundry has 2 washers that don't wash properly. Either that or just don't use the laundry powder they sell at reception. The upper hallway carpet smells. Gym is old. Pool is nice but has a few broken bricks around the edges. Changing bathrooms are not good. Reception is okay but they need better customer service skills. Hotel manager never got up when needed and avoided guests at all costs
2023년 8월에 16박 숙박함

10/10 - 훌륭해요

Anthony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A lovely place
A lovely cree in the heart of American Samoa. It is an excellent base to explore this amazing island. Super comfy beds and friendly staff
2023년 8월에 7박 숙박함

10/10 - 훌륭해요

James

2023년 8월에 3박 숙박함

8/10 - 좋아요

Jennifer

2023년 8월에 3박 숙박함
답변 제공: Management 님, 2023년 8월 31일
Thank you for your feedback!

10/10 - 훌륭해요

Vanessa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommend for a visit to the island. Excellent customer service!
2023년 8월에 3박 숙박함
답변 제공: Management 님, 2023년 8월 31일
Thank you for your feedback!

10/10 - 훌륭해요

Jean

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel on a beautiful island. Great food and very helpful staff.
2023년 8월에 5박 숙박함
답변 제공: Management 님, 2023년 8월 21일
Thank you for your kind feedback!

8/10 - 좋아요

Mark 님, Marina del Rey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There are not many hotel choices in AmSam. In fact, this was the only hotel that seemed to accept online bookings. Given the lack of competition, the Tradewinds might cut some corners, but it is actually a pretty nice place. Attractive lobby, nice rooms, roomy and comfortable, excellent AC and good WiFi. The staff was nice and helpful. Friendly airport shuttle. One thing I really appreciated was the ease of renting a car through the hotel. Quick, convenient, and not too badly priced. (Also was a high-quality vehicle). The area is pretty unremarkable, but it is close to the airport and in the area when many people live. I would stay here again -- even if there were more choices.
2023년 7월에 3박 숙박함
답변 제공: Management 님, 2023년 8월 22일
Thank you for your kind feedback!

8/10 - 좋아요

Jackie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff is amazing! Everyone is so kind and helpful. The bed was comfortable, but the air conditioner didn't really dry out the air, so it was always humid in the room and there was mold. The restaurant was great, and the pool was beautiful.
답변 제공: Management 님, 2023년 8월 22일
Thank you for your feedback!

8/10 - 좋아요

Marco Andrea

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Management 님, 2023년 8월 22일
Thank you for your feedback!

10/10 - 훌륭해요

Donald A

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
THE place to stay in American Samoa
Visiting American Samoa- the place to stay. Close to the airport with easy access to the rest of the island. Visit the Equator restaurant + adjoining bar. The hand painted walls resemble being in a ship. The staff is super friendly and food is very good- portions are large- so bring your appetite. Free breakfast is Continental- traditional breakfast can be ordered separately.
2023년 8월에 3박 숙박함
답변 제공: Management 님, 2023년 8월 22일
Thank you for your feedback!

8/10 - 좋아요

Denis

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good location with free airport transfers. Close to busses.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Kenneth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff lifted a late night arrival!
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 31일
Thank you for your feedback!

2/10 - 너무 별로예요

Andrew

출장 여행
별로예요: 직원 및 서비스
Left out of room till past 7pm
I don't like doing this, but was very annoyed by them. They took another nights money from a departing guest for a late checkout that left me out of the room till after 7pm. Just had to hang around till the room was ready. Made no attempt to make this right, I emailed to give them a chance to respond in private, ignored it.
2023년 7월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 7박 숙박함
답변 제공: Management 님, 2023년 8월 1일
Thank you for staying with us.

10/10 - 훌륭해요

Darlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay! Will be back in January!
2023년 7월에 10박 숙박함
답변 제공: Management 님, 2023년 7월 29일
Thank you for your kind feedback. Will see you soon!

6/10 - 괜찮아요

Tan

좋아요: 청결 상태, 직원 및 서비스
Wonderful staff, awful and expensive wifi which didn't work on my computer, bare bones room, too expensive for what you get.
2023년 7월에 4박 숙박함
답변 제공: Management 님, 2023년 7월 29일
Thank you for your feedback. We will try and improve our services.

10/10 - 훌륭해요

Bernard

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 5박 숙박함
답변 제공: Management 님, 2023년 7월 19일
Thank you for your kind feedback.

10/10 - 훌륭해요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff, nice hotel
2023년 7월에 2박 숙박함
답변 제공: Management 님, 2023년 7월 13일
Thank you for your kind feedback!

10/10 - 훌륭해요

abdania

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff are friendly, excellent service, room are clean and Comfy, everything is awesome. Will see you guys this weekend again lol
2023년 7월에 2박 숙박함
답변 제공: Management 님, 2023년 7월 12일
Thank you for staying with us! We appreciate your feedback.

8/10 - 좋아요

Debra

출장 여행
좋아요: 청결 상태, 직원 및 서비스
By far the best thing about this property are the people. Each and every person from the drivers to the front desk goes out of their way to make you feel welcome. I had a late night departure and after I had checked out of the hotel the day before, the front desk manager provided me with a day rate so I could rest, shower and change before my flight home. The selection of television stations is also great - something you will appreciate if you go to the outer islans. By far the best place to stay in PPG.
2023년 7월에 1박 숙박함
답변 제공: Management 님, 2023년 7월 7일
Thank you for your feedback! Looking forward to your next visit!

6/10 - 괜찮아요

Robert

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Food needs improvement!
2023년 6월에 3박 숙박함
답변 제공: Management 님, 2023년 7월 2일
Thank you for your feedback.

10/10 - 훌륭해요

Emma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in was smooth. Good customer service
2023년 6월에 2박 숙박함
답변 제공: Management 님, 2023년 6월 22일
Thank you for your kind feedback. Hope you enjoyed your stay.