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"We did get a room on short notice, but I expected paying for a “king suite” we would at least have a king sized bed. We were tucked in the very end of a hall and inside the room you couldn’t even close the bathroom door without straddling the toilet. I was disappointed. And no it was not a king sized bed. Pool was nice but very cold. Our first night was spent at a different hotel that was much cheaper and had a nice breakfast. I wouldn’t stay again."

"Room was clean and staff were very pleasant, good amenities in the room & a great view. Elevators are direct to floor, which is very nice. Parking was a nightmare. We arrived and were instructed to circle the block, as they were understaffed in valet and there was nobody to park the vehicle. After circling, finding a spot to pull over, we waited 30 minutes before someone was able to assist us. Very frustrating after a multiple hour drive to get there, and having prepaid parking. Would have been better to pay for an overnight spot elsewhere."

"Amazing staff and clean room"

"Pool cold and dated, need renovations"

"We were privileged to stay in a gorgeous suite in Fairmont Gold. We were celebrating Mother's Day and my daughter's birthday. Michael of the Fairmont Gold Desk Team went above and beyond to make our stay incredible. They helped me decorate the room for my daughter's birthday. Room service and restaurants were exceptional. On the Fairmont Gold floor, they have beautiful breakfast and snacks throughout the day late afternoon early evening hors d'oeuvres and incredible desserts, coffees soft drinks juice beautifully done. Impeccable. We enjoyed playing Scrabble and looking out at the beautiful harbor from the Fairmont Gold living room family room area. It feels like you were going back in time staying at the beautiful Fairmont Empress. The service is extraordinary and the feel and ambience of this gorgeous hotel makes you feel momentarily lost in time in the best way. We will be back soon."

"All swell"

"Clean room, quick service friendly and kind 5 stars"

"The staff was friendly and helpful. There was coffee/tea/hot beverages available in the lobby. The beachfront location is great! There's also a supermarket directly across the street and a Moe's restaurant next to the hotel. All good. We happened to be staying in Building 2, which was in the process of being repaved. Loud and smelly. The person above us decided a little after 5 AM to get his 2000 steps in. We heard them all. We couldn't figure out how to divert the water from the tub spout to the shower head. We twisted, pushed and pulled on every available knob and handle. The washcloths came in handy. The bed and the room were comfortable. I would recommend staying on the top floor with shower instructions upon arrival. They probably won't be paving the parking lot soon, so ..."

"Old style building. Roof top deck with great view. We only had one issue. We booked shuttle from hotel to airport at 715. In lobby by 7 & told driver would be here shortly. 730 I go back to desk & same clerk said I wasn’t scheduled til 745. We needed to be at airport by 8. He called the driver & he came at 740. He drove very fast & we were there by 810. Not impressed with the scheduling or the driver. He kept slapping himself in the face while driving like he was trying to stay awake. It was a little scary."