Great property. The on site restaurants were a bit pricey, but the food was uniformly very good.
The beach was not too inviting but the pool areas were very nice. Had trouble getting wi fi and Netflix. The Stores were mostly apparal oriented. Not very interesting. The buffet breakfast was excellent The architecture of the buildings is beautiful. Worth a visit. Much better than any chain hotel.
My wife and I stayed here to celebrate our anniversary, drawn by the hotelโs beautiful architecture and its rich historical and cultural value. The property truly has aesthetic charm and potentialโbut unfortunately, our experience did not match the price tag.
Despite being told we received an โupgrade,โ our room was located next to the elevator, with constant noise day and night. Even worse, it had an adjoining door to the next room, through which we could hear everything. Privacy was practically nonexistent.
I had paid extra for a room with a โresort view,โ but our only view was of unattractive rooftops and noisy A/C units on the first floor. No balcony. Just an ugly scene.
I requested to leave early and was initially told Iโd be charged a $100 penalty. Only after insisting did they offer to waive it and move us to another roomโbut it was going to be smaller. After paying $690 per night (plus taxes and fees), that felt unacceptable.
We only stayed one night and are still waiting for a refund for the unused nights. While the hotel appears luxurious, many carpets were old and dirty. And the โbeachโ access is misleadingโdirty, rough, and impossible to enjoy. Itโs essentially unusable.
To be fair, the pools were lovelyโฆ but weโre not pool people.
In short: beautiful building, poor value, and disappointing service. Not the anniversary experience we were hoping for.
The girl at the front desk when I checked in was super rude I wanted to upgrade my room and she said there was no need . Her attitude was not welcoming at all, cleaning ladyโs super helpful and always with a smile
Exceptional beyond expectation, the professionalism of the staff extra extraordinary the amenities fantastic. If you want to feel like a royal king or a queen, this is the place.
This will be our new vacation spot each and every year.
The property is beautiful and there are many things they do well.
However, our check in was terrible. We arrived around 9:30pm. The valley and luggage people were good and on point. Receptionist was very arrogant. When we asked where to go for food at that hour she said that we should consider changing for the long bar. That seafood bar was an option. We asked till what time they serve food. She said 10:45pm. We said we read that it was till 10pm - is she sure. She said she is sure about 10:45. So we checked into room and slowly moved to seafood bar. Guess what they stopped serving food as 10. And lobby bar did not let us in as after 10pm you have to be over 21 and my daughter is 17. So we ended up with room service.
Breakfast is great, pool is ok. Sea area need more attention - there is corrosion problem, yet no exactly addressed - not pretty.
Steak house- very nice.
Its he best hotel in all of Florida! From the timeless arquitecture, to the top of the line food, service and ammenities! Staying here in staying in heaven!
We had a wonderful experience and enjoyed our room especially in the mornings with room service. We also loved having cars and drivers available to take us where we wanted to go off the grounds.
Absolutely fantastic. From the amenities to the warm hospitality from the staff.. cannot wait to go back. For a top notch luxury hotel there was zero stuffiness felt from the resort.. just a beautiful stay!