"Upon arriving after a red eye flight, we didn’t have a room. I had emailed and called the front desk prior to be sure my check in was held for the day before so that we were able to get into the room very early in the morning(8 am). As in, I explicitly paid for the rooms a day before arriving and then spoke directly to them so they were aware of when we would be there. First, front desk couldn’t even find my reservation, then nonchalantly said they gave them away. Long story short, we couldn’t get into the rooms until 1pm and by the time they put our luggage away, there was no food available except for a few pieces of fruit and small snack items in one of the lounges. We got no instructions about the layout of the hotel and where to go for anything and so we just wandered around a bit. That was all disappointing.
Once in the rooms, and deciding to figure out the resort by talking to other patrons and staff- everything was very good! Pools are open 24 hours, which is amazing to go for a late night dip before bed. The buffet is set 3x a day and they mix up the items enough to stay interesting. Steakhouse is reservation only through their app-more people had issues with that but we never went. The sushi/japanese restaurant is also buffet style and absolutely delicious. Short walk to the beach, which is public- and you will be deluged constantly by people selling the usual items but they are all friendly enough.
No servers come by at the pools or stage areas. Would go again."
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