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"We stayed in the diamond club and had Butler service but honestly, I don’t understand the point of Butler service. It still was never really explained what they do. We basically did everything ourselves. Overall, the resort is nice. It’s definitely not a five star resort. You can hear all of the outdoor activities, no matter which room you have. That was really annoying. When you’re on the beach several vendors try to sell you on taking tours. We were there for one week and every day we were approached by several people asking us if we booked any excursions. Some staff members are friendly others not. The best part of the hotel is the spa. "

"We had a really nice stay overall. The staff was fun, welcoming, and made the experience enjoyable. Our concierge, Nasha, was definitely the highlight—she was friendly, efficient, and extremely helpful throughout our stay. While I’d rate the hotel around an 8/10, I would still recommend it for the great views and positive atmosphere."

"Beautiful property with beautiful views and amazing amenities. The staff were amazing and attentive to our needs. An overall great experience! "

"Breakfast was great ,the bartenders offer me great and tasty drinks"

"Our first time in St Lucia and we couldn’t imagine a nicer place. "

"The room was nice, staff was mixed"

"Review: A Tropical Home Away from Home Rating: 5/5 Stars The staff at Bay Gardens truly goes above and beyond to look after their guests while keeping the properties looking sharp. It has become our genuine home away from home, and we find ourselves returning time and time again. One of the standout features is the access to beach amenities available to all guests—it makes the experience so seamless and enjoyable. We want to extend a huge thank you to the entire team for their incredible hospitality, including: • The welcoming Front Desk attendants • The hardworking restaurant breakfast crew • The attentive beach security • The helpful Wibit crew We truly appreciate the effort everyone puts in to make each stay special. We can't wait to come back!"

"The view from our room of the beach and ocean was good. The staff was very hospitable, competent and gracious. We enjoyed everything about the resort except a couple of restaurants had less than outstanding food. The majority of restaurant options were very good."