“Friendly welcoming and helpful staff. Clean and spacious rooms with good amenities. Huge pool and plenty of sunbeds. Great location right by the marina with plenty of bars/restaurants. Very quiet hotel which the vast majority seem to enjoy as many return year on year. Not a hotel for you if you like ‘in house’ entertainment. Probably not particularly ideal for youngsters either - again perhaps why guests tend to be a little older with no children. Clearly a winning formula as the hotel books out...
“All of the hotel is clean. Staff are very welcoming. The hotel is very family friendly. We've been here several times and have enjoyed each experience.”
“Sehr gutes Hotel in jeder Beziehung. Deutlich besser als viele 5-Sterne-Hotels in denen wir auch schon waren. In diesem Hotel waren wir nicht das letzte Mal.”
“Unser dritter Aufenthalt im Iberostar Lanzarote Park innerhalb von sechs Jahren hat erneut gezeigt, warum dieses Hotel für uns zu den zuverlässigsten Adressen zählt. Wie immer wählten wir den Star‑Prestige‑Bereich, der genau die ruhige, entspannte Atmosphäre bietet, die wir suchen. Die Pools sind angenehm ruhig, Liegen ausreichend vorhanden und nur selten früh reserviert. Besonders gefallen hat uns die abends stattfindende Live‑Musik direkt am Prestige‑Pool – stilvoll, hochwertig und deutlich...
“Le bungalow était très propre. Personnel souriant et efficace. Il y a ce qu'il faut dans la cuisine.
Très bon rapport qualité prix pour cet établissement à taille humaine.”
“Très mauvaise expérience dans cet hôtel. À notre arrivée, la chambre n’était pas propre. Nous avons demandé un nouveau passage de la femme de ménage, mais malgré cela, le nettoyage restait insuffisant : toilettes sales, sol mal nettoyé, etc. Ne parlons pas des cafards qui font leur vie…
Le ménage n’est effectué qu’un jour sur deux, ce qui est étonnant pour un hôtel 4 étoiles.
Le restaurant de l’hôtel était également très décevant, les repas étaient immangeables. Nous y avons séjourné une semaine...
“Nice room. But I really didn’t like the cleaner simply walking in at 9am while I was getting ready for a shower. She did the same thing an hour later when I was working. Please tell staff they should at least knock and wait a few seconds for an answer before entering a room.
The WiFi is not particularly good.
The outdoor bars aren’t very nice and need more staff.
The food was ok though nothing special.”
“Beautiful hotel. Lobby and Piano bar stunning. Pool area good and general facilities were very good. A little tired in places but didn’t detract from the general ambiance.
The food however was immensely disappointing. We were adults only so had access to Blue Moon and the Bistro Bar.
Blue Moon was lovely but the food at the buffet was cold and at times unappealing. The food served à la carte was cold and lacked flavour.
The main buffet restaurant was bland and very busy as often the buffets...
“Amazing hotel, location and service. The staff was excellent! Would come back any day. Loved the beach, the room, breakfast was delicious. The decor was exquisite!”
“Chambres très spacieuses et confortables. Très design mais manque parfois de qualité (par exemple la robinetterie)
Petit déjeuner vraiment très bien, très varié, avec service à la carte
Très petite piscine ne permettant pas de nager et non chauffée, c’est dommage
Transats deux personnes avec matelas hyper confortables
Bonne situation, sur les hauteurs de Playa del Carmen, à 5 minutes à pied de tout”
“I experienced multiple issues during my stay, including poor hygiene (water leaking from the bathroom ceiling with visible mould, and an insect found in food), excessive noise from unannounced maintenance work, and very inconsistent customer service. I was moved to a lower-category room than booked and had to unpack and repack my luggage multiple times due to unclear communication. Despite these issues being caused by the hotel, there was no clear apology or confirmed compensation. As a result,...
“The property is beautiful and the staff were lovely and helpful. The only thing to be aware of is that it’s in the middle of nowhere with not even a shop in walking distance so if you don’t have a car it may not be right for you. It will cost you around €15 each way in a taxi to get into town. That was the only down side - everything else was amazing”