Plaza de Callao Tours

La ubicación es muy buena, la atención del Staff también, el desayuno es increíblemente bueno

I stayed at Hotel Regina and this was honestly one of the most frustrating hotel experiences I’ve ever had. I booked the VIP option through Expedia, but the room they gave me was tiny, basic, and nothing close to what I paid for. I could hear every single person walking and talking in the hallway like they were inside my room. Zero sound insulation, zero comfort. Early in the morning the hotel sounded like a construction site. Drilling, banging, workers talking loudly — I recorded videos and audio because the noise was unbelievable. But when Expedia contacted the hotel, they simply denied everything and said there was “no remodeling.” I don’t understand how a hotel can lie so confidently when the noise is literally happening inside their building. To make things worse, at check‑in they tried to upsell me €150 for a “better room,” and when I refused, they downgraded me to a basic room instead of the VIP room I actually booked. The whole stay felt disrespectful, dishonest, and stressful from beginning to end. If you expect honesty, quiet, or a room that matches what you paid for, avoid this place. I’m sharing my videos and recordings so people can see exactly what happened and don’t get fooled the way I did.

We stayed in Madrid for a couple of nights, and this hotel was a great choice. It’s centrally located and within walking distance of many of the city’s top attractions. Our flight from the U.S. arrived early, and we were fortunate that a room was available. We were even upgraded to a balcony room overlooking Gran Vía. Despite the busy location, the room was surprisingly quiet, with only the occasional siren. The staff was courteous and professional, and the room was clean and comfortable. We would definitely stay here again.