My wife called the week before asking about cleanliness and how old it was/condition (she needs things clean and up to date, is afraid of germs with 2 kids) and the lady said it was good no issues. We arrived and realized it wasn't... hadn't been updated in probably 20 years. dust, mold, stuff that wasn't welcoming at all. The ceiling looked like it was breaking in in the middle, furniture was really old.
I said my kids needed to get home and we were leaving, asked for a refund, and she wouldn't. We left anyway. My wife emailed back the next week and got us a refund. The lady up front was super nice, and I'm very grateful she gave us a refund (as we literally dropped our bags and that's it), but really annoying that my wife called specifically asking about cleanliness and condition, and it wasn't like the lady said at all. Was my wife's birthday, and kind of ruined it. We won't be going back... Update your building... Gross!