โA localizaรงรฃo รฉ prรณxima a estaรงรฃo de metro. As comodidades sรฃo reformadas, com lanches e bebidas disponรญveis no quarto. A equipe รฉ solรญcita e disponรญvel. Nรฃo poderia ter escolhido melhor! โ
โGreat property and stay! The property was super communicative and met us at the apartment to give us the keys! The apartment was large with plenty of space, an awesome balcony, and comfy beds. The location was perfect - close to the Duomo and transpiration options (metro and tram stops) โ
โ1. Extra Charges for towels
I stayed at Sonder Atelier for five nights and it was the worst lodging experience. Upon check-in, I was given four towels, and when I asked for fresh ones during my stay, I was charged an additional โฌ5. Even requesting room cleaning incurs an extra charge of โฌ20โ30. (There was no discounts at all for 5 nights stay.)
I cannot understand why I was charged extra during a five-night stay when a one-night stay includes the same amenitiesโa clean room and towelsโwithout...
โNewer property with luxurious accommodations at discounted price relative to other places we stayed in Milan. Very walkable to pretty much everything. Just be careful stepping out of the gate โ itโs too close JT he street edge. I highly recommend and would stay here agin next time weโre in the area. โ
โIt was in good location for us to go places, and supermarket was close by. The kitchen was equipped with oven which would allow us to cook what we like. โ
โThe rooms were a good size with comfortable beds. 7 minutes walk to Porta Romana M3 Station! Jerome from Customer Service was excellent!!! He gave easy to follow step by step instructions! Itโs good to have my whole family in 1 apartment rather than in a different hotel rooms. โ
โgood: local experience (a room in apartment, separate bathroom & shared kitchen), location (close to center)
bad: noisy... we took the room close to the lift, and the alert sound kept us surprised at night. no cleaning service for 3 nights (towels not changed)โ
โViaggio a Milano in occasione di una laurea. Scelta casuale, soprattutto per la zoan, vicina a dove si svolgeva l'evento. Molto soddisfatto dell'accoglienza, e dell'appartamento. Ritornerei a utilizzare l'appartamento se necessario.โ
"1. Extra Charges for towels
I stayed at Sonder Atelier for five nights and it was the worst lodging experience. Upon check-in, I was given four towels, and when I asked for fresh ones during my stay, I was charged an additional โฌ5. Even requesting room cleaning incurs an extra charge of โฌ20โ30. (There was no discounts at all for 5 nights stay.)
I cannot understand why I was charged extra during a five-night stay when a one-night stay includes the same amenitiesโa clean room and towelsโwithout extra cost. None of these charges were clearly mentioned on the booking page, and a staff member even played word games when I questioned this. I honestly find this borderline fraudulent.
2. Luggage Storage Impossible
Luggage storage is nearly impossible. There is no staff consistently present at reception, so guests are forced to use a coin locker system. After checking out at 8:00 AM, I went to store my luggage but found that all lockers were already occupied. I had to wait around until a staff member finally showed up, and this delay disrupted my travel plans.
3. Poor Gym Maintenance
The gym was extremely disappointing. It was dusty and clearly not maintained properly. It looked nothing like the photos on the website.
4. Unreliable Communication
All communication should be done through the Sonder app. Responding staff member keeps changing, so the answers are inconsistent and confusing. Itโs frustrating and inefficient, especially youโre trying to resolve a problem. "
