2/10 Terrible
Joseph
Traveled with pets, Traveled with family
May 26, 2024
We had a terrible experience, in fact we are on our way home now!! I noticed someone had called me from the hotel around 3, I called back and they called to say my room was ready. At that point I had told the woman that we would be checking in late. She said there is a black box outside the office door, in the box will be an envelope with your name on it. Inside will be the keys. Needless to say when we arrived there was no envelope for us. I called the number and the girl came down to the office, while getting my room keys ready she proceeded to take care of someone else with an issue! I patiently waited for about 3-4 min. I then spoke up and said if you could give me our keys that would be great we have two dogs In the car and my older mother. I then proceeded to wait another 4-5 min before letting the girl know we were ready to get upstairs. We walked up 2 flights of stairs, which for me and my husband no big deal but add in the older mom who can’t even walk up five stairs let alone 2 flights two dogs in a dog carrier and the base of the carrier only to get up there and have to come back down because our room that was ready at 3 already had guests in it!!! The poor girl was beside herself she got back to the office and locked herself out. Now we wait for the “manager” to arrive, when she gets there we walked into the office only to find her dealing with the other guests and this point I’m beyond furious!!! We said we would like our money back we are just going to go home
Joseph
Stayed 1 night in May 2024