2/10 Terrible
sarah
Traveled with partner
Jun 24, 2024
Disliked: Cleanliness, staff & service
This was our second time staying and the first time was awesome!
This time was the complete opposite unfortunately. We checked in and in the room the floor has candy wrappers on it from the guest before so it was not cleaned properly. I went to the front desk and asked for them to re clean the room. They made the bed and emptied one trash can leaving the same trash on the floor again. In addition to this the conditioner was empty in the shower and only one set of towels was left but it was documented there was two travelers. I stopped by the desk again to make them aware of the issues and the guy stated oh no, will you be here in the AM? We can give you one complimentary breakfast. No offer to clean the room while we were gone to dinner or fix the issues that had been brought to their attention twice. When paying over $600 for two nights you should have a clean room!!
sarah
Stayed 2 nights in Jun 2024