The so called "4 star" hotel served us stale breakfast. The hotel staff couldn't provide me with an adapter for American socket plugs. One lady at the reception said she was not aware and I have to come in the evening, and then when I came back later in the evening, the other guy put a box in front of me full of electrical equipments and asked me to find what I was looking for. Yeah great 4 star service. This place is far away from the city center. The rooms are decent sized but the wifi is so pathetic that you will pull your hair out. There is a strange concept of "change in service" at the reception where they will put a "15 min pause" sign, after which no one will talk to you and if you ask again, they will give you a stare and point at the sign. I asked for a beer at the counter and the lady in charge gave me a reply, "Please wait, I have to serve coffee to 10 people before getting you the beer". The bar was clearly understaffed. The breakfast they served was clearly not fresh and was not even eatable. My wife got an upset stomach after eating their cold salad. Luckily i just had the toasts. I have seen such kind of service and even worse hotels. But no one would dare to call and price themselves as a 4 star. Clearly a disappointment and a very bad end to my trip.
The only good part was the cab I requested was on time and came with a fixed price to the airport (850 CZK)