Verified
10/10 Excellent
Sarah
Jun 17, 2024
Liked: Cleanliness, staff & service
Sarah
Stayed 2 nights in Jun 2024
Chalet Castillo
3.0 star property
Travelers find the perfect balance of relaxation and adventure with on-site fishing, ecotours, a refreshing outdoor pool, and a beautiful garden to explore
Choose dates to view prices
Photo gallery for Chalet Castillo
Chalet Castillo blends natural beauty with practical amenities. Guests can fish, join ecotours, relax by the outdoor pool, or wander the garden. Laundry facilities and free self-parking ensure a convenient, stress-free stay.
Reviews
6.86.8 out of 10
Popular amenities
- Pool
- Parking included
- Free WiFi
- Air conditioning
- Laundry
- Housekeeping
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About this property
Chalet Castillo
- Property highlights
- You can look forward to a terrace, a garden, and laundry facilities at Chalet Castillo. Enjoy onsite activities like fishing and ecotours. Guests can connect to free in-room WiFi.
- You'll also find perks like:
- An outdoor pool and a children's pool
- Free self parking
- A roundtrip airport shuttle (surcharge), a 24-hour front desk, and concierge services
- Smoke-free premises, tour/ticket assistance, and barbecue grills
- Room features
- All guestrooms are individually furnished, and include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi.
- Other amenities include:
- Showers and free toiletries
- LED TVs with cable channels
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Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 1:00 PM
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher
We should mention
This property does not have elevators
24-hour pool access
Frequently asked questions
Does Chalet Castillo have a pool?
Yes, this property has an outdoor pool and a children's pool. Pool access is available 24 hours a day.
Is Chalet Castillo pet-friendly?
No, pets are not allowed at this property.
How much is parking?
Self parking is free at this property.
What time is check-in at Chalet Castillo?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Chalet Castillo?
Check-out is at 1:00 PM.
Does Chalet Castillo provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Chalet Castillo located?
Situated in El Estor, this hotel is 5.2 mi (8.3 km) from Lake Izabal and 11 mi (17.7 km) from Finca Paraiso Hot Springs. Rio Dulce and Dulce River National Park are also within 32 mi (52 km).
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Reviews
Reviews
6.8
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
6.0
Cleanliness
6.0
Location
6.0
Staff & service
4.8
Property conditions & facilities
Rating 10 - Excellent. 1 out of 3 reviews
10 - Excellent
1
Rating 8 - Good. 1 out of 3 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 3 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 3 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 3 reviews
2 - Terrible
1
Reviews
Verified
8/10 Good
Verified traveler
Jan 8, 2020
Liked: Cleanliness, staff & service
It is right on the lake. The view from my window was unsurpassable.
Verified traveler
Stayed 2 nights in Jan 2020
Verified
2/10 Terrible
Verified traveler
Jul 5, 2019
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ive ever been to. They cannot find my booking when inarrive and only accept cash. Very outdated room and dirty. Will never stay at this place ever again.
Verified traveler
Stayed 1 night in Jul 2019