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Reviews of Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive

5 out of 5
Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive
Playas de Bavaro, Higuey, Punta Cana, La Altagracia

Reviews

8.4

Very Good

Rating 10 - Excellent. 1557 out of 2824 reviews" "
Rating 8 - Good. 586 out of 2824 reviews" "
Rating 6 - Okay. 325 out of 2824 reviews" "
Rating 4 - Poor. 185 out of 2824 reviews" "
Rating 2 - Terrible. 171 out of 2824 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cleidy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great All inclusive hotel, the staff was always super helpful, they will always make sure we were having a great time. Dinner options, entertainment, amenities, all were great! Property was very clean, organized and beautiful. We will come back for sure!!
Stayed 4 nights in May 2024
Response from Lopesan Costa Bavaro on May 27, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are glad that the hotel met your expectations and that you enjoyed the service of our team.We are also happy to know that you loved the gastronomic offer we have. We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

Fatma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful resort. Very modern and clean. The staff was great and even the people who visited the resort at the time were also respectful of other people. It was amazing!
Stayed 5 nights in May 2024
Response from Lopesan Costa Bavaro on May 27, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are glad that the hotel met your expectations and that you enjoyed the service of our team.We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! The food was really good.
Stayed 4 nights in May 2024
Response from Lopesan Costa Bavaro on May 27, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are glad that the hotel met your expectations and that you enjoyed the service of our team.We are also happy to know that you loved the gastronomic offer we have. We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

Suly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!!
Stayed 4 nights in May 2024
Response from Lopesan Costa Bavaro on May 27, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

2/10 Terrible

Maria C

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 9 nights in May 2024

10/10 Excellent

Jaxander, Ozone park

Liked: Property conditions & facilities
I had Am Excellent time at Lopesan. I really recommend it! 5⭐️
Stayed 6 nights in May 2024
Response from Lopesan Costa Bavaro on May 27, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

8/10 Good

angela

Traveled with partner
Liked: Cleanliness, staff & service
There is a beautiful beach that is totally invaded by a whole bunch of boats, each playing its own music that competes with the music from the resort. It is absolutely annoying, not relaxing at all. One of the boats almost ran me over. Also annoying that unless you have a cell phone, you cannot order at the restaurants. All menus are to be "scanned" or accessed in the app. What if I don't want to have a cell phone on my vacation or if it breaks down? Staff is very nice and try to be helpful. There is no air conditioning in the lobby area and it took forever to get us checked in. We were exhausted, sticky, etc. The pool was extremely hot and it has no shade. The construction of the resort itself tends to cut the air flow so it is suffocating.
Stayed 5 nights in May 2024

8/10 Good

Victor E

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 4 nights in May 2024
Response from Lopesan Costa Bavaro on May 27, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 7 nights in May 2024
Response from Lopesan Costa Bavaro on May 27, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are glad that the hotel met your expectations and that you enjoyed the service of our team.We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

Alain

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel in general is amazing
Stayed 7 nights in May 2024
Response from Lopesan Costa Bávaro on May 25, 2024
Dear guest, Thousands of travelers stay with us every year, but we are still as happy as the first day when a client lets us know that their stay at the hotel was satisfactory. We would like to thank him for the trust he has placed in us. We hope that he still has corners of the Dominican Republic to discover and that he does it with us again. He receives a cordial greeting,

10/10 Excellent

Emely Crismari Batista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Lopesan Costa Bavaro on May 27, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, great and well maintained facility
Stayed 6 nights in May 2024
Response from Lopesan Costa Bávaro on May 25, 2024
Dear guest, Thousands of travelers stay with us every year, but we are still as happy as the first day when a client lets us know that their stay at the hotel was satisfactory. We would like to thank him for the trust he has placed in us. We hope that he still has corners of the Dominican Republic to discover and that he does it with us again. He receives a cordial greeting,

10/10 Excellent

dailey

Liked: Cleanliness
Great stay
Stayed 5 nights in May 2024
Response from Lopesan Costa Bavaro on May 27, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

8/10 Good

FEDERICO, BRONX

Traveled with family
Liked: Cleanliness, staff & service, amenities
They have a great concept, this hotel is fairly young however the builders may have over looked certain thing, for example i could not enough use my terrance when it rained my terrance ceiling was constantly drop plaster onto my deck and getting on the furniture seem like something wasnt properly sealed during the construction because my neighboring room didnt have that problem. A beautiful veiw from that balcony i really couldnt enjoy was a shame. The food was great and the staff was great if lopesan corrects some of this issues i see a very bright future for that place.
Stayed 4 nights in May 2024

10/10 Excellent

Jalen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing property. To the point where you don’t have to leave it. I went on a solo trip and had an amazing experience great food , good drinks, ambiance, with multiple pools and the Bavaro beach to enjoy. There is also excursions conveniently ready to book through the resort. I would mainly suggest it to couples going for relaxation or adult groups.
Stayed 4 nights in May 2024
Response from Lopesan Costa Bávaro on May 25, 2024
Dear guest, Thousands of travelers stay with us every year, but we are still as happy as the first day when a client lets us know that their stay at the hotel was satisfactory. We would like to thank him for the trust he has placed in us. We hope that he still has corners of the Dominican Republic to discover and that he does it with us again. He receives a cordial greeting,

8/10 Good

Laura Murray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the property! The staff was friendly and very hard working. The food was good, not so much the Asian dining restaurant, but the other restaurants were good. The gym was nice but it would be good to have bottles of cleaner around to clean your own equipment because it didn’t get cleaned between people. The other complaint I have is that the beach swimming area is very small. We had to walk down the beach to another resort to get to an area where you could actually swim and enjoy the water. For a resort this big and nice, the water should be a priority.
Stayed 5 nights in May 2024

10/10 Excellent

Mailyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was super clean and the employees were so much fun!
Stayed 4 nights in May 2024
Response from Lopesan Costa Bavaro on May 27, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are glad that the hotel met your expectations and that you enjoyed the service of our team.We hope to welcome you back to our paradise. Kind regards,

6/10 Okay

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is huge, like a maze. Staff is friendly, buffet was a hit and miss, there was not much activities around pool or live music. I got really sick due to food poisoning which worsened my view of the hotel, but to be fair is pretty, clean, but a little bit boring. Beer was local, most of times not cold enough. Room is good. Coffee shop really good
Stayed 4 nights in May 2024
Response from Lopesan Costa Bavaro on May 27, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. Thank you for the time you have taken to evaluate us, the opinions of our guests are very important to us, we have shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with better service in the future. We hope to welcome you back to our hotel to change your perception of some of our services. Kind regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Lopesan Costa Bavaro on May 27, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

Linda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled to this all inclusive for the first time since having our son and we couldn’t be more pleased. We will be coming back again!
Stayed 5 nights in May 2024
Response from Lopesan Costa Bavaro on May 24, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

8/10 Good

Breja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing… the only part that I didn’t enjoy was the fact that all other restaurants besides the buffets were completely booked up, otherwise it was great and I will definitely come back.
Stayed 4 nights in May 2024
Response from Lopesan Costa Bavaro on May 24, 2024
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking.We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

10/10 Excellent

Tina

Stayed 5 nights in Apr 2024
Response from Lopesan Costa Bavaro on May 27, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

8/10 Good

David S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Bedroom, it's Comfortable and Inviting without leaving behind the Bathroom, which was very relaxing. The balcony was is also very spacious. In general, the entire construction of this building is immaculate and elegant. They din't have any service on the beach and it's to small and so may boats, hundreds of people come daily to party it's a little intimidating
Stayed 6 nights in May 2024
Response from Lopesan Costa Bavaro on May 24, 2024
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking.We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

10/10 Excellent

Juan C

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very kindly and attentive. Some improvements need of the rooms
Stayed 6 nights in May 2024
Response from Lopesan Costa Bavaro on May 23, 2024
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking, we are glad to receive your excellent comment towards the service provided by our staff. We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!!!
Stayed 2 nights in Apr 2024
Response from Lopesan Costa Bavaro on May 23, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

Skyler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Well worth the money
Stayed 6 nights in Mar 2024
Response from Lopesan Costa Bavaro on May 23, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

Micharey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful, the staff are really friendly and you have everything you need In one spot. You’ll never get bored here
Stayed 3 nights in Apr 2024
Response from Lopesan Costa Bavaro on May 23, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are glad that the hotel met your expectations and that you enjoyed the service of our team.We hope to welcome you back to our paradise. Kind regards,

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Lopesan Costa Bavaro on May 23, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

8/10 Good

Savannah

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and great hotel!
Stayed 4 nights in May 2024
Response from Lopesan Costa Bavaro on May 23, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Lopesan Costa Bavaro on May 23, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

8/10 Good

Ziemowit Antoni

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I love this hotel very good
Stayed 4 nights in May 2024
Response from Lopesan Costa Bavaro on May 23, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

8/10 Good

Josh

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confusion to get around property. All the staff was 5 stars!! The beds were hard, so i had to use several pillows to lay on. If you had any issues they addressed it immediately!! Pay attention and reserve at the specialty restaurants. However, there was plenty of places to eat. Alcohol was plentiful. The beach front had a lot of seaweed but once you got in the water it was warm. The water was blue not clear. Excursions were reasonable. I didn’t like the fact that the clubs wouldn’t diversify the music.
Stayed 6 nights in May 2024
Response from Lopesan Costa Bavaro on May 24, 2024
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking, we are glad to receive your excellent comment towards the service provided by our staff. We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it offered so many different restaurants, the property was huge which made it a task to walk around but the staff was always helpful. Disliked not having a face towel to shower with and had to buy them in the gift shop but overall I loved it and will be back
Stayed 4 nights in May 2024
Response from Lopesan Costa Bavaro on May 23, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are happy that the hotel met your expectations and that you enjoyed the service of our team and that you loved the gastronomic offer we have.We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

Radoslaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time our butler Ramone was awesome
Stayed 8 nights in May 2024
Response from Lopesan Costa Bavaro on May 21, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are glad that the hotel met your expectations and that you enjoyed the service of our team.We hope to welcome you back to our paradise. Kind regards,

4/10 Poor

Ervin

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Bad Service
Stayed 5 nights in May 2024
Response from Lopesan Costa Bavaro on May 23, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. Thank you for the time you have taken to evaluate us, the opinions of our guests are very important to us, we have shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with better service in the future. We hope to welcome you back to our hotel to change your perception of some of our services. Kind regards,

4/10 Poor

Alexander

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They gave me a different room, the air conditioning didn't work well, the refrigerator didn't work either, the iron didn't heat up, the showers didn't work, the buffets were never good, they took a long time to fill them, the beer in the bars was very bad and hot, the bottles of The water they had in the freezer of each bar was always hot, in the lobby it was always very hot, having air conditioning and many other things.
Stayed 5 nights in May 2024

8/10 Good

Amanda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. The rooms, buildings, outdoor areas, and pools were all very nice. The beach itself wasn't as pretty as others I've been too. The service was all great with the exception of the french restaurant. I personally wouldn't bother getting reservations for any of the restaurants. I would just stick to the buffet and room service (which is included). The food at the restaurants were either the same or worse than the buffet. That being said I thought the buffet was pretty good and had good variety. There were multiple bars at various locations and the drinks were included. My one gripe about the outdoor area is that i wish they'd had more restrooms around the pools.
Stayed 4 nights in May 2024
Response from Lopesan Costa Bavaro on May 24, 2024
Dear Guest,Greetings from Lopesan Costa Bávaro. Thank you for the time you took to complete our satisfaction survey, at Lopesan Costa Bávaro we know that vacations are very important and for this reason, we take your opinions seriously, we are happy to know that all aspects of our hotel were to your liking.We have also shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with a better service in the future.Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future.Kind regards,

4/10 Poor

keith zygmunt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Lopesan Costa Bavaro on May 23, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. Thank you for the time you have taken to evaluate us, the opinions of our guests are very important to us, we have shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with better service in the future. We hope to welcome you back to our hotel to change your perception of some of our services. Kind regards,

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in May 2024
Response from Lopesan Costa Bavaro on May 21, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time experience with all-inclusive at Lopesan Costa Bavaro Resort. Everything is well-prepared from food to drinks and scenic spots. A lot of things to do and try within the facility. They can also recommend excursions to fit your schedule. Excellente!
Stayed 3 nights in May 2024
Response from Lopesan Costa Bavaro on May 20, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are happy that the hotel met your expectations, that you enjoyed the service of our team and that you loved the gastronomic offer we have.We hope to welcome you back to our paradise. Kind regards, Public relations

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff beautiful resort would come back again
Stayed 3 nights in May 2024
Response from Lopesan Costa Bavaro on May 20, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are glad that the hotel met your expectations and that you enjoyed the service of our team.We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Hotel
Stayed 3 nights in May 2024
Response from Lopesan Costa Bavaro on May 20, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

Alina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from Lopesan Costa Bavaro on May 20, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

10/10 Excellent

Shanaya

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 3 nights in May 2024
Response from Lopesan Costa Bavaro on May 20, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

4/10 Poor

Juanita

Traveled with family
Liked: Cleanliness
I stayed here for a wedding and checked out and checked into another hotel. First night I called reporting no hot water, no one ever came to my room to check it. All of the dining was already booked leaving you to eat at the buffet. The buffet food was horrible. Room service food was horrible.
Stayed 1 night in May 2024
Response from Lopesan Costa Bavaro on May 23, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. Thank you for the time you have taken to evaluate us, the opinions of our guests are very important to us, we have shared your comments with the corresponding departments to improve the points you have expressed to us and thus provide you with better service in the future. We hope to welcome you back to our hotel to change your perception of some of our services. Kind regards,

10/10 Excellent

Miguel Costa

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience, will come bask for shure
Stayed 4 nights in May 2024
Response from Lopesan Costa Bavaro on May 20, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,

2/10 Terrible

Ashley

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Worst experience Ive has ever had in Punta Cana. We arrived Wednesday and paid for a king suite ocean view. We were given the wrong room and when they attempted to switch my husband and I to a different room, the view was a building. Again, not what we had initially booked. The following day we were offered another room that had the amenities we requested however, when i went to inspect the room before moving our belongings, the employee opened the door only to find the room was already occupied and the gentleman was literally coming out of the shower. Terrible experience. We went back to the reception area to file another complaint, and as offered another room with zero view. I spent 2/3 of my trip literally trying to solve this room issue. I raised my complaint to Public Relations and was given a free upgrade to one of the swim up suites. Gorgeous room and very aesthetically pleasing. The issue with this room was the insects and the AC unit not functioning. The entire room had condensation. The bed was moist, our documents had shriveled up because of how moist the air was, mosquitos were coming in and on our last day we had a roach on our ceiling. With all that moisture, the bed linens reeked. The food was also terrible. Majority of the foods provided were all undercooked. The staff always seem to be un a hurry up and go manner so even when we asked them for extra side of fries or bacon, they were insanely forgetful. Lopesan is aesthetically pleasing but a terrible stay.
Stayed 4 nights in May 2024

10/10 Excellent

Jose Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Victoria was a helpful person very professional
Stayed 3 nights in May 2024
Response from Lopesan Costa Bavaro on May 19, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate that you have taken the time to share your experiences with us, in addition to this we are glad that the hotel met your expectations and that you enjoyed the service of our team.We hope to welcome you back to our paradise. Kind regards,

6/10 Okay

ROLANDO MIGUEL

Traveled with family and small children
Disliked: Amenities
The hotel was a maze to navigate with little to no signs and the map on the webpage was terrible. The walking between the amenities was easily about a half a mile long. The amenities had additional charges like the arcade where the bowling, gaming machines for kids, and a pool table were. The only attraction included was a water park that was located at the very end of the property and was too hardcore for toddlers to enjoy. The food was mediocre even at the specialty restaurants. The landscaping was extremely ugly around the hotel. The TV were modern but were connected to a very old cable box with an old remote and very poor resolution on most channels. The rooms were always humid even though the AC was always blowing and the thermostats were not controlling the temperature at all.
Stayed 7 nights in May 2024

10/10 Excellent

Xochitl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time! It was more than we expected
Stayed 5 nights in May 2024
Response from Lopesan Costa Bavaro on May 19, 2024
Dear guest, Greetings from Lopesan Costa Bávaro. We appreciate you taking the time to share your experiences with us, and we are also happy that the hotel met your expectations.We hope to welcome you back to our paradise. Kind regards,