6/10 Okay
CHRISTIAN, Montgomery
Traveled with partner
May 27, 2024
Apparently, this hotel is rated as a five star. Based on my experiences with five star hotels, I would rate this as a 3.5 star resort at most. Anything more would be really pushing it. I would rate the food as a C minus; The service was a B minus. At times, they were good, but they were very inconsistent. You would not see them very often around the pools or beaches. Most of the time we served ourselves. Many of them did not seem friendly or polite. The rooms Were very uncomfortable. We stayed at the romance suite swim up. The room was very uncomfortably warm the whole week we stayed there. The temperature in the room never dropped below 73°F. We had to borrow a fan from the concierge every night. They tried their best to fix it, but could never solve the problem and there were no other rooms available to switch to. The only thing I will give an A Plus to at the resort is the gym and the spa. They had the state of the art facilities and all the equipment that I needed. If you are discriminatory traveler like me, I would say this resort will be a dice roll for you.
CHRISTIAN
Stayed 7 nights in May 2024