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Convenient location; pleasant staff. Confused about cost of breakfast. Thought it was included, but was charged a large amount for the meals.

Clean and great staff

Great spot for a first time trip to NYC, was close to everything and the hotel was amazing from top to bottom. Couldn't have asked for a better stay.

Travel to NY often. The Arlo always is a great stay. Clean, smells amazing, good vibes, friendly/stylish staff, great decor, reasonably priced. Just do it. Stay here. Perfect for solo travel.

Nice bakery for breakfast.

Great location and facility

Hotel was conveniently located in midtown manhattan and close to many attractions. It was also close to a subway station which was great for our first time navigating the subway. Close to many food options as well

Excellent staff, very polite, accommodating and welcoming. Its minutes walk away from Times Square. Everything is near by. I love staying here. Always my go to hotel. Thanks

Great location would stay there again.

We enjoyed our two night stay at the Romer's. We came in on the subway from JFK, and it was about 1 block walk from the subway station. We came to eat food and see the museums, and Hell's Kitchen is ground zero for foodies! We found great places to eat within a 15 minute walking distance. Two things we didn't prepare for. We came to NYC with practically no cash, as we had just come from a recent trip to Europe, where everything is cashless. Tips are still paid in cash in NYC in many...

Water filling station in hallway was a first.

Niioce!!

I really enjoyed my stay. If you're looking for a quiet place - this is not it, though. You can hear the street noise. It's New York, after all. Just mentioning this as I noticed it, but quickly got used to it. The location is great. Near subways, restaurants, Broadway. Almost everything is walking distance away. The room is good and a welcome respite from the busy-ness of the city, but we didn't spend much time in it, because there is just way too much to see and do and too little time.

Shelley was AMAZING and very helpful. Definitely made the stay better.

The only thing I didn't like was the parking situation, but understand it's NYC and parking isn't always convenient.

Jose was so helpful. Ordered my cab for an early departure and was there early in the morning to help me with my bags into the cab. Great service. I'll stay there again!

Amazing

The only problem I had was the staff complained when I brought Dunkin Donuts coffee from across the street into the lobby. I’m sorry but when I’m spending $4,000 for a trip I feel like I can get my coffee from anywhere I please They kept saying no outside food or drink

Had a great stay here. Rooms are just big enough for one person to stay comfortably. Staff was so kind and accommodating. Only slight issue was slow elevators but as long as you leave your room 5 minutes before you normally would you should be able to get an elevator in time. Really pleased with this stay after going in pretty blind.

Great friendly staff! M