Search Chalets in Randall's Island

"I paid for a superior room with king bed with the photo clearly showing a desk and chair. My room did not have any desk or chair. Only 2 of the 4 elevators worked when I checked in, with no apparent effort to fix the others. On my last day, only one elevator worked while hordes of people were waiting on every floor to go down, including many with luggage. We had to ride all the way up to the top on the sole working elevator to make sure we could squeeze in as there was no other way to make it down from floor 23 with our luggage."

"We liked the central location to most of the activities we hoped to enjoy. The stay would have been better if we had access to water. The two water bottles were not generous enough. We could only find one water fountain in the building and it was not working for us to refill the water bottles. Please fix the water fountain."

"This hotel is a New York Landmark with a great location. But be weary of the room size. We got an “upgrade” to a queen size room and i think it was the smallest hotel room I've ever stayed in. Other than that the hotel was excellent, perfect location and great environment."

"Small rooms but comfortable beds. Close to everything. Great location. "

"Awesome location Great breakfast and views"

"Hotel was definitely not as expected. Everything out dated especially Bathroom. Mold present, Facet broken and when l called to complain, nothing was handled. Best part It was centrally located and the water was hot"

"This was such a great hotel in many ways! The location is awesome, the in-hotel restaurants are accessible and spacious and there are lots of fun activities e.g. happy hour in the lobby etc. We have Marcos who checked us in and he was the best- friendly, helpful, and efficient! He remembered me the next few days and always said hi to me too- which I thought was particularly nice! We had a suite for 4 adults- which was perfect for us. It was a nice room and very spacious and the bathroom was clean."

"Super friendly. Very nice and clean. Good location close to Times Square."

"The room was a little dark and dingy and are view was terrible…of some sort of shaft with equipment. "