Lobby

Reviews of Sandman Hotel & Suites Regina

3 out of 5
Sandman Hotel & Suites Regina
1800 Victoria Ave E, Regina, SK

Reviews

7.8

Good

Rating 10 - Excellent. 345 out of 1000 reviews" "
Rating 8 - Good. 347 out of 1000 reviews" "
Rating 6 - Okay. 153 out of 1000 reviews" "
Rating 4 - Poor. 86 out of 1000 reviews" "
Rating 2 - Terrible. 69 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities
We stayed just one night. The hotel is undergoing renovations so the front lobby area is all torn up but the front desk area is clean and easy to get to. The staff was friendly. The rooms are clean and tidy. Very modern bathroom. Softest towels ever. Hotel was quiet. Only slight issue was parking. Once we finally got back to the hotel, the parking lot was so full we had to park quite a ways away but not terrible. We were told there was 24 hr room service from Denny’s so when I called to place an order around 11pm, the lady on the phone says they can’t deliver it to our room and we’d have to come down to get it. Again, no big deal for us BUT if a parent had young sleeping kids, and didn’t want to leave them alone, this wouldn’t be convenient for them to use “room service”. Pool is quite small but fine for my boys to do cannonballs. There were no clean towels left, only dirty ones in the basket BUT we didn’t get to the pool till 45 min before it closed so that may be why. Over all, would stay again. Great location to Currie Field.
Stayed 1 night in May 2024

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in May 2024

2/10 Terrible

Jeremy

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Upon check in renovation which is fine go to my room and it’s not a king size bed it’s a queen size so go back to the lobby no one there wait 5 mins finally the front desk guy comes and i say that it’s not the king bed I reserved then he fixes it no problem then we get moved to another room and it’s even smaller a double bed so back down to the lobby he swears up and down it’s a King size and no way so third time is a charm then yes it’s a king size finally! So get to rest a bit then hammering underneath great get to hear that for a couple of hours long story short make sure it’s a king size bed before you settle in and check the bed for bugs I have bug bites from the bed!
Stayed 2 nights in May 2024

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place. It was safe and clean and great staff on hand
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Tami, Thank you so much for your kind words! We're thrilled to hear that you had a great experience during your stay with us.Ensuring the safety and cleanliness of our property is of utmost importance to us, and we're delighted that you felt comfortable and secure during your time here. We take great pride in our staff and are pleased to hear that they made a positive impact on your stay.We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from General Manager on May 21, 2024
Dear Jason, Thank you so much for your positive feedback! We are delighted to know that you had a pleasant stay with us.Your satisfaction is our top priority, and it's always rewarding to hear that our guests have enjoyed their time here. If there's anything specific you particularly liked or if you have any suggestions for us, we'd love to hear more.We look forward to welcoming you back on your next visit.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Nathan, Thank you so much for your positive feedback! We are delighted to know that you had a pleasant stay with us.Your satisfaction is our top priority, and it's always rewarding to hear that our guests have enjoyed their time here. If there's anything specific you particularly liked or if you have any suggestions for us, we'd love to hear more.We look forward to welcoming you back on your next visit.

10/10 Excellent

Natalka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is under construction. It was convenient that it was attached to a Denny's restaurant. We were in a newly renovated room. The beds were comfortable. There was lots of space i the room.
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dearc Natalka, Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us despite the ongoing construction.We're glad you found our location convenient and enjoyed our Denny's restaurant. It's great to know that you appreciated our newly renovated room. Providing a comfortable and enjoyable experience for our guests is always our top priority.We apologize for any inconvenience caused by the construction. Your understanding and patience are greatly appreciated as we work to improve our property.We look forward to welcoming you back in the future for an even more enjoyable stay.

6/10 Okay

Ryan

Liked: Staff & service
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Ryan, Thank you for your feedback. We appreciate you taking the time to share your experience with us.If there are any specific aspects of your stay that you feel could be improved, please feel free to let us know. Your feedback helps us in our continuous efforts to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

timothy, Lethbridge

Liked: Cleanliness, staff & service, amenities
Renovations so a bit cluttered. Kept everyone safe. It was clean. One restaurant closed due to Reno’s. Did not say under renovations on website
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Timothy, Thank you for your positive feedback and for choosing to stay with us during our renovations.We're glad to hear that despite the ongoing renovations, you found our hotel clean and that our team was able to ensure everyone's safety during your stay. Your comfort and well-being are our top priorities, and we're pleased to know we met your expectations in this regard.We apologize for any inconvenience caused by the closure of one of our restaurants. Your feedback is valuable to us, and we'll work on ensuring better communication about renovations and their impact on our amenities in the future.We appreciate your understanding and hope to have the opportunity to welcome you back once our renovations are complete.

10/10 Excellent

cincerlee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent and I loved the charging stations at every bedside table.
Stayed 2 nights in May 2024
Response from General Manager on May 21, 2024
Dear Cincerlee, Thank you so much for your positive feedback! We're thrilled to hear you enjoyed your stay with us and found the room excellent.We're delighted that you appreciated the charging stations at every bedside table. It's our aim to provide modern amenities that enhance our guests' comfort and convenience, and we're glad to know this feature was a hit with you.We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Lorna

Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Lorna, Thank you so much for your positive feedback! We are delighted to know that you had a pleasant stay with us.Your satisfaction is our top priority, and it's always rewarding to hear that our guests have enjoyed their time here. If there's anything specific you particularly liked or if you have any suggestions for us, we'd love to hear more.We look forward to welcoming you back on your next visit.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we stay at Sandman Regina we have a great experience. Cozy, updated rooms. Staff is always kind and helpful!
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Stephanie, Thank you so much for your kind words! We truly appreciate your loyalty and are thrilled to hear that you consistently have a great experience with us at Sandman Regina.It's wonderful to know that you find our rooms cozy and updated to your liking. Our staff takes pride in delivering excellent service, and we're delighted that they have been kind and helpful during your stay.We look forward to welcoming you back for another fantastic experience.

10/10 Excellent

Perry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Was a good stay. I wish the pillows were not so puffy.
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Perry,Thank you for your feedback! We're delighted to hear that you had a good stay with us.Your satisfaction is our priority, and we're glad we could meet your expectations. If there's anything specific that made your stay enjoyable or if you have any suggestions for us, please feel free to share.We look forward to welcoming you back soon for another great experience.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated.
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear David, Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay in one of our newly renovated rooms.We are committed to providing our guests with a comfortable and modern experience, and we are delighted that you appreciated the updates. Your satisfaction is our top priority, and it's always gratifying to receive such positive feedback.We look forward to welcoming you back on your next visit.

6/10 Okay

Lisa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This hotel is under renovations and improvements with be amazing. We had a King suite with separate bedroom which had been renovated which was lovely. Now why I dislikedy room - the bathroom floor was visibly dirty, the carpet barely got a quick vacuum and the sheets on pull out bed were dirty. We had to ask for fresh linens and we changed them out ourselves.
Stayed 2 nights in May 2024
Response from General Manager on May 21, 2024
Dear Lisa,Thank you for sharing your feedback regarding your recent stay with us. While we are pleased to hear that you enjoyed the renovated King suite and found it lovely, we are truly sorry for the cleanliness issues you experienced.We sincerely apologize for the oversight with the bathroom floor, carpet, and the pull-out bed linens. This is not the standard of cleanliness we strive to maintain, and we regret that this impacted your stay. Your comments have been shared with our housekeeping team to ensure these issues are addressed immediately and prevented in the future.We appreciate your understanding as we continue our renovations and improvements. Your feedback is invaluable in helping us enhance our guest experience.We hope you will give us another opportunity to provide you with the high standard of service and comfort that we aim for. Thank you once again for your feedback.

8/10 Good

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Devin, Thank you so much for your positive feedback! We are delighted to know that you had a pleasant stay with us.Your satisfaction is our top priority, and it's always rewarding to hear that our guests have enjoyed their time here. If there's anything specific you particularly liked or if you have any suggestions for us, we'd love to hear more.We look forward to welcoming you back on your next visit.

8/10 Good

Manpreet Singh

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Manpreet Singh, Thank you so much for your positive feedback! We are delighted to know that you had a pleasant stay with us.Your satisfaction is our top priority, and it's always rewarding to hear that our guests have enjoyed their time here. If there's anything specific you particularly liked or if you have any suggestions for us, we'd love to hear more.We look forward to welcoming you back on your next visit.

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite renovations being under way, it was a comfortable stay that was reasonably priced.
Stayed 2 nights in May 2024
Response from General Manager on May 9, 2024
Dear Howard, We're thrilled to hear that you had a comfortable stay with us despite the ongoing renovations! Your satisfaction is our top priority, and we're glad to know that you found our accommodations reasonably priced. Thank you for your understanding during this transitional period. We hope to have the pleasure of hosting you again soon for an even better experience!

8/10 Good

Cynthia

Stayed 1 night in Apr 2024

6/10 Okay

Joe

Liked: Cleanliness, staff & service
Was under construction
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Dear Joe, We're truly sorry to hear about your less-than-perfect experience due to the ongoing renovations. Your comfort is incredibly important to us, and we understand how disruptive construction can be. Please accept our sincerest apologies for any inconvenience caused. We're working diligently to minimize disruptions and improve our facilities for future guests. If there's anything we can do to make it up to you or if you have any further feedback, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Joe

Stayed 1 night in Apr 2024

6/10 Okay

Jolene

Business traveler
The front portion of my bathroom sink fell off. The main floor is under construction so you have to use the side door at night where there is no parking. The smell from the glue was strong. Staff were kind
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Jolene, Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience or discomfort you experienced during your stay, particularly concerning the renovations and the glue smell.Please know that your feedback is incredibly valuable to us, and we take your concerns very seriously. We are actively addressing the issues you mentioned with our renovation team to ensure that any ongoing work minimally impacts our guests' comfort. Additionally, we are investigating the source of the glue smell and taking immediate steps to resolve it.We're glad to hear that you found our staff to be nice despite the challenges you faced. Our team works hard to provide excellent service, and it's heartening to know that their efforts are recognized.We truly appreciate your patience and understanding during this time of transition. If there is anything else we can do to make amends or if you have any further feedback to share, please don't hesitate to reach out to us . We hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Nina

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room was perfect for us and our pets but there was major work and drilling of rock floor tiles right in the lobby so mega noise. The noise stopped after 8pm but the dust certainly affected everyone. We got a good price. I forgot an item and they are holding it for me. I’d go back to stay minus the building/renovations
Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Nina,Thank you so much for taking the time to share your positive feedback with us! We truly appreciate your kind words and are delighted to hear that you enjoyed your recent stay despite the ongoing renovations.At Sandman Hotel & Suites Regina, we understand that renovations can sometimes cause disruptions, and we are grateful for your understanding and patience during this period of transformation. It's fantastic to know that you still had a pleasant experience with us.Your feedback serves as a great encouragement to our team as we work hard to enhance our property and provide even better experiences for our guests. We're thrilled that you were able to enjoy your time with us, and we hope to have the pleasure of welcoming you back in the future to experience our improvements firsthand.If there's anything more we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're here to ensure you have a wonderful stay with us every time.Thank you once again for your kind words and for choosing to stay with us. We look forward to seeing you again soon!

8/10 Good

Joey

Stayed 1 night in Apr 2024
Response from General Manager on May 1, 2024
Dear Joey,Thank you for taking the time to provide feedback on your recent stay with us. We value all guest input, and your comments help us continually improve our services. If there are any specific areas where we can enhance your experience in the future, please feel free to share them with us.We hope to have the opportunity to welcome you back for an even better stay.

4/10 Poor

Susan

Traveled with partner
Disliked: Staff & service
It was being renovated. When checking in i was given the wrong room and after the front desk moved me, it still wasnt the room that i booked. But after the riom switch it still isn't the room i booked. A king bed is what i paid for but still just a queen
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Susan, I want to extend my sincerest apologies for the less-than-satisfactory experience you encountered during your recent stay with us. Your feedback is extremely valuable to us, and I'm truly sorry for the inconvenience caused by the renovation and the mix-up with your room reservation.I completely understand the frustration of not receiving the room type you booked, especially after being moved multiple times. Please know that this is not the level of service we aim to provide, and I assure you that we take your concerns very seriously.I have personally addressed your feedback with our team to ensure that we take the necessary steps to prevent similar situations from happening in the future. Once again, please accept my deepest apologies for the inconvenience and disappointment you experienced during your stay.

6/10 Okay

DAVID

Stayed 2 nights in Apr 2024
Response from General Manager on May 21, 2024
Dear David,Thank you so much for your positive feedback! We are delighted to know that you had a pleasant stay with us.Your satisfaction is our top priority, and it's always rewarding to hear that our guests have enjoyed their time here. If there's anything specific you particularly liked or if you have any suggestions for us, we'd love to hear more.We look forward to welcoming you back on your next visit.

10/10 Excellent

Dexton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside was the renovations which are temporary and it’s a long walk to the pool but aside from that great stay really nice room super awesome staff highly recommend
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Dexton, Thank you so much for your wonderful feedback! We're thrilled to hear that despite the ongoing renovations, our staff was able to ensure your comfort and satisfaction during your stay. Providing exceptional service is always our top priority, and we're delighted that our team went above and beyond to accommodate you.Your kind words mean the world to us, and we truly appreciate your understanding and support during this time of improvement. We can't wait to showcase the final result of our renovations during your next visit!If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon for another great experience!

4/10 Poor

Sheldon

Disliked: Cleanliness, property conditions & facilities
Under Reno. Inexperienced staff. Bed was fine
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Sheldon, Thank you for sharing your feedback with us. We genuinely apologize for any inconvenience or dissatisfaction you experienced with the shower during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard.We take your comments seriously and will certainly look into ways to address the issue you've raised. Your feedback helps us identify areas for improvement, and we appreciate the opportunity to learn and grow from it. We value your patronage and hope to have the opportunity to welcome you back in the future for a much-improved experience.Thank you again for bringing this matter to our attention, and we sincerely apologize for any inconvenience it may have caused you.

8/10 Good

Karin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Karin, Thank you so much for your wonderful feedback! We're thrilled to hear that despite the ongoing renovations, our staff was able to ensure your comfort and satisfaction during your stay. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon for another great experience!

10/10 Excellent

Chibuzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and bathroom with a variety of amenities. Very courteous staff. Lobby needs a facelift (some renovation was ongoing)
Stayed 1 night in Apr 2024
Response from General Manager on May 9, 2024
Dear Chibuzo,Thank you for taking the time to leave positive feedback and for your kind words about our staff! We're thrilled to hear that you enjoyed your stay with us. We appreciate your understanding regarding the ongoing renovations in our lobby and apologize for any inconvenience. Rest assured, we're working hard to give our lobby a fresh look to enhance the overall experience for our guests. We hope to welcome you back soon to enjoy our improved facilities!

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and updated. Woke up early and didn’t hear noise in the hallway like slamming doors or housekeeping.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Amy, Dear Sharlene Masson, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay in our newly renovated room. Our team worked diligently to ensure that every aspect of your accommodation met the highest standards, and it's fantastic to know that it met your expectations.We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Chibuzo

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and as described. The staff were also courteous. Some renovation appeared to be going on but did not impact my stay in any way.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Chibuzo, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay in our newly renovated room. Our team worked diligently to ensure that every aspect of your accommodation met the highest standards, and it's fantastic to know that it met your expectations. It's wonderful to hear that our team members contributed to making your stay memorable. They'll be thrilled to know that his efforts were appreciated. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back.

10/10 Excellent

Anita

Traveled with group
Liked: Cleanliness, staff & service
Liked where it is located and staff was very friendly. Didn’t like that we had to walk through the construction on first floor but the crew cleaned as they worked so only inconvenient not terrible
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Anita, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay in our newly renovated room. Our team worked diligently to ensure that every aspect of your accommodation met the highest standards, and it's fantastic to know that it met your expectations. It's wonderful to hear that our team members contributed to making your stay memorable. They'll be thrilled to know that his efforts were appreciated. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back.

10/10 Excellent

Ron D

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Ron D,Thank you so much for your kind words! We're thrilled to hear that you consistently enjoy your stays with us. Providing a comfortable and welcoming experience for our guests is always our top priority, and it's incredibly rewarding to know that we've been able to meet your expectations time and time again.Your continued support means the world to us, and we truly appreciate you taking the time to share your positive experiences. We can't wait to welcome you back for another great stay!

10/10 Excellent

Roger

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Location to jobsite
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Roger, Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay with us. Providing excellent service and ensuring our guests have a memorable experience is our top priority, and we're delighted that we were able to meet your expectations.We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.

6/10 Okay

xiangchen

Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Xiangchen, Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Varun

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
No free breakfast
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Varun, Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay with us.While we do not offer complimentary breakfast, we have Denny's restaurant on site, which is open to serve our customers 24 hours a day.Your feedback means a lot to us, and we appreciate your understanding regarding our breakfast offerings. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

DOREEN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Accessible to everything..
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Doreen, Thank you so much for your positive feedback! We're thrilled to hear that you found our location accessible to everywhere you wanted to go. We're glad you had a great experience exploring the area. We'd love to welcome you back for another fantastic stay!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Rates are good
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Roger,Thank you for your positive feedback! We appreciate your kind words and are delighted to hear that you enjoyed your stay. If you ever have any suggestions or specific highlights you'd like to share, feel free to let us know. We look forward to welcoming you back in the future.

6/10 Okay

Karla

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check-in was super friendly and we were greeted each time we entered the lobby. Bathroom fan did not work. There was a hole in the bedroom door. The property was under some renovation. One night that we were there was quite noisy. Property felt clean.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Karla,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your friendly check-in experience. Our team strives to create a welcoming atmosphere from the moment you arrive, and it's fantastic to know that our efforts made a positive impact on your stay.Please know that your comments are valuable to us, and we take them seriously. We'll certainly look into ways to address any concerns regarding the renovation to ensure a more enjoyable experience for our guests in the future.We appreciate your patronage and hope to have the opportunity to welcome you back for an even better stay.

6/10 Okay

Sean

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Sean, Thank you for taking the time to give us your feedback. If you have any further comments or suggestions, feel free to share them with us. We look forward to welcoming you back.

2/10 Terrible

Jacqueline A

Disliked: Cleanliness, staff & service, property conditions & facilities
It was clearly under construction, the floors were filty, none of the ice machines were working and there was no cleaning done in our rooms for two days
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Deal Jacqueline, I apologize sincerely for the inconvenience you've experienced during your stay due to the ongoing renovations and the issue with the ice machine. Your comfort and satisfaction are paramount to us, and it's truly disheartening to learn that we've fallen short of your expectations.Please rest assured that we take your feedback seriously, and we are actively working to address both the renovation disturbances and the ice machine problem to ensure a more pleasant experience for all our guests. Our maintenance team is diligently working to resolve the ice machine issue as quickly as possible, and we will do everything within our power to minimize any further disruptions caused by the renovations.Once again, I apologize for the inconvenience, and I appreciate your understanding and patience during this time of improvement. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.

10/10 Excellent

Tayanna

Liked: Cleanliness, staff & service
Nice renovated clean rooms, but they should really update the pool area :)
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Tayanna,Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us.We look forward to welcoming you back to Sandman Hotel & Suites Regina in the future.

6/10 Okay

Caitlin

Traveled with family and small children
Liked: Staff & service
Hotel was under renovations, which is understandable things are more unorganized. But by the evening the construction staff had friends and family/kids in the pool & fitness center blasting music. Throwing glass cups into the pool. Kids were dumping coke cans and cups full of brown liquid into the pool. The bathroom garbage was full to the top with water. While trying to enjoy what we could the older kids began throwing full plastic cups of water across the whole room soaking everyone including fully clothed people just trying to watch.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Caitlin, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us improve our services. We apologize for any inconvenience caused by the ongoing renovations.Please be assured that we are working diligently to enhance our facilities and create a more comfortable environment for our guests. Your patience and understanding during this period are truly valued.Thank you for choosing Sandman Hotels & Suites regina, and we hope to have the opportunity to welcome you back in the future when our renovations are complete.

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Flora,Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us.We look forward to welcoming you back to Sandman Hotel & Suites Regina in the future.

6/10 Okay

Miss Camille

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Didn’t realize they were under construction and the room had showed a bath tub but it was just stand up shower. Construction dust debris everywhere room was unclean.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Miss Camille, Thank you for sharing your feedback regarding your recent stay at our hotel. We genuinely apologize for any inconvenience caused by the renovations during your visit.Please know that enhancing our facilities is crucial for ensuring a better experience for all our guests in the long term. However, we understand that it may have disrupted your stay, and for that, we are truly sorry.Your comments are invaluable to us, and we will take them into serious consideration as we continue to improve our services. We hope that despite the inconvenience, you were still able to enjoy your time with us.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

6/10 Okay

Lane

Disliked: Property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Lane, Thank you for taking the time to share your feedback with us.We're sorry to hear that your experience was only average, and we would love to learn more about your stay to identify specific areas that may need attention. Your satisfaction is our priority, and we are committed to making any necessary adjustments to enhance our services.If you have any additional details or specific feedback on areas that you feel could be improved, please don't hesitate to share them with us. We take all feedback seriously and use it as an opportunity to meet the expectations of our guests better.We hope to have the chance to welcome you back in the future.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Lisa, Thank you so much for your positive feedback! We are thrilled to hear that you had a great experience during your stay.We look forward to welcoming you back in the future. thank you for choosing us for your stay!

10/10 Excellent

Sukhvinder

Business traveler
Liked: Cleanliness, staff & service, amenities
Shopping, food, exercise amenities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Sukhvinder,Thank you so much for your positive feedback! We are thrilled to hear that you had a great experience during your stay at Sandman Hotel & Suites Regina.It's always our goal to provide exceptional service and create a comfortable environment for our guests, and we are delighted that we could meet your expectations. Your kind words are truly appreciated and serve as a great motivation for our team.We look forward to welcoming you back in the future.

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are in the middle of renovation. The renovated rooms are really nice. Good quality finishes. Only thing I would recommend is a second mirror outside of the bathroom.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Melanie, Thank you so much for your kind words and positive review! We truly appreciate your understanding and are delighted to hear that despite our ongoing renovations, you had a pleasant experience during your stay.Our team is dedicated to ensuring that our guests have a comfortable and enjoyable stay, and your feedback is truly motivating. The renovations are an essential part of our commitment to providing a modern and refreshed environment for our guests, and we're glad you were able to appreciate the positive aspects of your stay.We look forward to welcoming you back once our renovations are complete, and we are confident that your future experiences with us will be even more enjoyable.