2 outdoor pools, pool umbrellas, sun loungers
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Reviews of GHL Hotel Club El Puente

3.5 out of 5
GHL Hotel Club El Puente
Km 2 Via Girardot Melgar, Ricaurte, Cundinamarca

Reviews

8.4

Very Good

Rating 10 - Excellent. 159 out of 403 reviews" "
Rating 8 - Good. 178 out of 403 reviews" "
Rating 6 - Okay. 46 out of 403 reviews" "
Rating 4 - Poor. 17 out of 403 reviews" "
Rating 2 - Terrible. 3 out of 403 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints at all about this place, I always stay there and will continue to do so. Ninguna queja del hotel. Yo siempre quedo en el GHL cuando estoy por los lados de Girardot y siempre es una experiencia placentera...todos los trabajadores saludan a todo momento y siempre estan sonriendo. Los cuartos bien limpios y modernos, colchones comodos...Very Good Hotel
Stayed 2 nights in Feb 2024
Response from GHL Relax Hotel Club El Puente on Feb 29, 2024
Dear Guest. Thank you for sharing your opinions with us.We are glad to know that you enjoyed your stay.We hope you allow us the opportunity to serve you again,Best regard,Julian Barrbosa - General Manager

10/10 Excellent

Adrian

Stayed 1 night in Jan 2024
Response from GHL Relax Hotel Club El Puente on Feb 21, 2024
Apreciado Huésped. Gracias por preferirnos y permitirnos conocer su calificación. Le esperamos nuevamente.Julian Barbosa - Gerente General

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent time. The personal were very attentive to our needs. The rooms were confortable. Definitely I will go back.
Stayed 1 night in Dec 2023
Response from GHL Relax Hotel Club El Puente on Jan 7, 2024
Dear Guest. Thank you for choosing us and sharing your opinions.We are waiting for you again.Julian Barbosa - General Manager

8/10 Good

Yoel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from GHL Relax Hotel Club El Puente on Dec 27, 2023
Apreciado Huésped. Gracias por preferirenos y compartirnos sus opiniones. Esperamos haya disfrutado su estadía y nos permita la oportunidad de atenderle nuevamente. Cordial Saludo. Julian Barbosa - Gerente General

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pools were beautiful, loved the tennis courts
Stayed 3 nights in Nov 2023
Response from GHL Relax Hotel Club El Puente on Dec 6, 2023
Dear Guest. Thank you for choosing us and sharing your opinions.We hope you enjoyed your stay and allow us the opportunity to serve you again.Best regards.Julián Barbosa - General Manager

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great..no complaints...
Stayed 3 nights in Feb 2023
Response from GHL Relax Hotel Club El Puente on Feb 28, 2023
Dear guest. Thank you for choosing us.We hope you enjoyed your stay and allow us the opportunity to serve you soon.sincerely.Julian Barbosa - General Manager

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place.
Stayed 2 nights in Jan 2023
Response from GHL Relax Hotel Club El Puente on Jan 27, 2023
Dear guest. Thank you for sharing your rating with us.Cordially, Julian Barbosa - General Manager

2/10 Terrible

Alexander

Stayed 1 night in Jan 2023
Response from GHL Relax Hotel Club El Puente on Jan 27, 2023
Apreciado Huésped. Gracias por compartirnos su calificación. Cordial Saludo. Julian Barbosa - Gerente General

10/10 Excellent

Elsa

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from GHL Relax Hotel Club El Puente on Feb 1, 2023
Apreciado Huésped. Gracias por preferirnos y compartirnos sus opiniones. Esperamos nos permita atenderle nuevamente. Cordial Saludo. Julian Barbosa-Gerente General

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay a couple of days and rest.
Stayed 2 nights in Aug 2022
Response from GHL Relax Hotel Club El Puente on Aug 31, 2022
Dear Guest. Thanks for his opinions.We wait for you in a next opportunity. Best Regards, Julian Barbosa - General Manager

10/10 Excellent

paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay with out family. Breakfast and lunch were delicious. Too much mosquitos buy manageable
Stayed 1 night in Jan 2022
Response from GHL Relax Hotel Club El Puente on Jan 20, 2022
Dear Guest. Thank you for choosing us and sharing your opinions. We hope to have your visit again. Cordially, JULIAN BARBOSA -General Manager

6/10 Okay

Diana

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
It is a nice hotel. They need to work a little bit more in cleaning the pools. Their covid protocol are really low and the hotel was full of people. They didn’t ask for our vaccination id. We did like that at all!
Stayed 4 nights in Jan 2022
Response from GHL Relax Hotel Club El Puente on Jan 20, 2022
Dear Guest. Thank you for choosing us and sharing your opinions. We hope to have your visit again. Cordially, JULIAN BARBOSA - General Manager

10/10 Excellent

Clara Johana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and delicious food. Clean and beautiful rooms
Stayed 3 nights in Nov 2021
Response from GHL Relax Hotel Club El Puente on Dec 4, 2021
Dear Guest. Thank you for choosing us as your hotel in the city. We hope you have enjoyed your stay and allow us to serve you again. Cordially, JULIAN BARBOSA General Manager

8/10 Good

Juan

Stayed 3 nights in Nov 2021
Response from GHL Relax Hotel Club El Puente on Nov 26, 2021
Apreciado Huésped. Gracias por preferirnos!! Esperamos haya disfrutado su estadía y nos permita atenderle nuevamente. Cordial Saludo. Julian Barbosa - Gerente General

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Social trip excellent hotel friendly and helpful staff I would go there again
Stayed 5 nights in Nov 2021
Response from GHL Relax Hotel Club El Puente on Nov 16, 2021
Dear Guest. Thank you for let us attend you in this opportunity. We hope see you again in your next trip. Cordially, JULIAN BARBOSA Gerente General

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Very slow check in process. Very slow!
Stayed 1 night in Jul 2021
Response from GHL Relax Hotel Club El Puente on Jul 29, 2021
Dear Guest. Thank you for sharing your opinions with us. We look forward to allowing you to serve you on your next visit. Cordially JULIAN BARBOSA General Manager

8/10 Good

Nasly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from GHL Relax Hotel Club El Puente on Apr 15, 2021
Apreciado Huésped. Gracias por elegirnos. Esperamos hay disfrutado su estadía y nos permita tener le gusto de atenderle nuevamente. Cordial Saludo. JULIAN BARBOSA GARCIA Gerente General

10/10 Excellent

Gerard

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Very convenient by car.
Very convenient for spending a night or more when travelling by car. Spacious, nice pools and jacuzzi, friendly service and excellent breakfast.
Stayed 1 night in Apr 2021
Response from GHL Relax Hotel Club El Puente on Apr 15, 2021
Dear Guest. Thank you for choosing us. We hope you have enjoyed your stay and allow us to serve you in the next opportunity. Cordially, JULIAN BARBOSA GARCIA Gerente General

6/10 Okay

Verified traveler

Traveled with family
Normal
Puede ser mucho mejor, es un hotel normal aunque tiene más potencial. Si quisieran podría ser un gran hotel, y mejorar la relación calidad precio.
Stayed 1 night in Apr 2021
Response from GHL Relax Hotel Club El Puente on Apr 15, 2021
Apreciado Huésped. Reciba nuestro saludo y agradecimiento por preferirnos. Valoramos sus comentarios, son realmente valiosos para nuestro procesos de mejora. Cordialmente, JULIAN BARBOSA GARCIA Gerente General

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from GHL Relax Hotel Club El Puente on Apr 2, 2021
Apreciado Huésped. Gracias por preferirnos. Esperamos haya disfrutado su estadía y nos permita tener el gusto de atenderle nuevamente. Cordial Saludo. JULIAN BARBOSA GARCIA Gerente General

8/10 Good

Alfonso

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021
Response from GHL Relax Hotel Club El Puente on Mar 5, 2021
Apreciado Huésped. Reciba nuestro saludo y agradecimiento por considerarnos como su opción de alojamiento en la ciudad. Valoramos el tiempo que dedicó respondiendo nuestra encuesta de satisfacción Esperamos nos permita tener el gusto de atenderle en sus próximas visitas. Cordialmente, JULIAN BARBOSA Gerente General

6/10 Okay

Verified traveler

Stayed 2 nights in Jan 2021
Response from GHL Relax Hotel Club El Puente on Feb 1, 2021
Apreciado Huésped. Muchas Gracias por preferirnos como su principal opción de alojamiento en la ciudad. Esperamos haya disfrutado su estadía y nos permita atenderle nuevamente. Cordial Saludo, MARTHA FAYAD VARGAS Coordinador de Calidad

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from GHL Relax Hotel Club El Puente on Jan 21, 2021
Señora Jessica buenas tardes. Reciba nuestro saludo y agradecimiento por compartirnos su experiencia de alojamiento, la cual esperamos haya disfrutado. Le esperamos nuevamente, MARTHA FAYAD VARGAS Coordinador de Calidad

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Excellent place
Stayed 3 nights in Jan 2021
Response from GHL Relax Hotel Club El Puente on Jan 21, 2021
Señora Jessica buenas tardes. Reciba nuestro saludo y agradecimiento por compartirnos su experiencia de alojamiento, la cual esperamos haya disfrutado. Le esperamos nuevamente, MARTHA FAYAD VARGAS Coordinador de Calidad

8/10 Good

Hernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siempre es una gran opción este hotel.
Stayed 1 night in Jan 2021
Response from GHL Relax Hotel Club El Puente on Jan 7, 2021
Apreciado Sr Hernando. Reciba nuestro cordial saludo y agradecimiento por compartirnos su experiencia de alojamiento a traves de expedia. Gracias por sus palabras, nos motivan a continuar entregando lo mejor de nosotros cada día. Cordialmente Martha Fayad Coordinador de Calidad

10/10 Excellent

Maurice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from GHL Relax Hotel Club El Puente on Jan 7, 2021
Respetado Señor Mauricio, Muchas gracias por compartirnos su experiencia de alojamiento a través Expedia. Valoramos su calificación.... nos agrada saber que disfruto su estadía. Le esperamos nuevamente, Martha Fayad Vargas Coordinador de Calidad

10/10 Excellent

WILSON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin de semana en familia!!!
Muy buen hotel, buen servicio pero aún no tienen disponibles los servicios del hotel!!! Por eso pasar más de dos días se vuelve aburrido. Cuando activen más servicios será muy agradable
Stayed 1 night in Oct 2020
Response from Nora L. Velasquez R on Oct 7, 2020
Buenas noches Sr. Wilson: Muchas gracias por su referencia y comentario. Esperamos pronto tener al 100% los servicios del Hotel, y contar nuevamente con su visita para disfrutarlos. Cordial salud, Nora L. Velasquez R. Gerente General

6/10 Okay

Verified traveler

Stayed 3 nights in Mar 2020
Response from Nora Velasquez on Mar 11, 2020
Estimados En nombre de todo nuestro equipo humano reciba un caluroso saludo Queremos agradecerle el haber tomado unos minutos para evaluar nuestro servicio e instalaciones; para nosotros es muy importante su opinión. Esperamos seguir contando con su preferencia en sus próximas visitas a nuestra ciudad. Cordialmente, Nora Lucia Velasquez Gerente General

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia en Familia
es confortable las habitaciones superiores muy bonitas, las zonas comunes y piscina
Stayed 1 night in Jan 2020
Response from Nora Velasquez on Jan 15, 2020
Estimado Señor Leonardo En nombre de todo nuestro equipo humano reciba un caluroso saludo Queremos agradecerle el haber tomado unos minutos para evaluar nuestro servicio e instalaciones; para nosotros es muy importante su opinión. Esperamos seguir contando con su preferencia en sus próximas visitas a nuestra ciudad. Cordialmente, Nora Lucia Velasquez Gerente General

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
GHL Hotel Los Puentes
Best hotel in the área.
Stayed 2 nights in Jan 2020
Response from Nora Lucia Velasquez on Jan 7, 2020
Dear On behalf of our entire team, receive a warm greeting We want to thank you for taking a few minutes to evaluate our service and facilities; Your opinion is very important to us. We hope to continue counting on your preference in your next visits to our city. Cordially, Nora Lucia Velasquez General Manager

10/10 Excellent

Diego, Berlin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and organized hotel in a quiet area. Super helpful and friendly staff. Food was great and there are a couple of supermarkets across the street.
Stayed 1 night in Dec 2019
Response from Nora Lucia Velasquez on Dec 23, 2019
Estimado Señor Diego En nombre de todo nuestro equipo humano reciba un caluroso saludo Queremos agradecerle el haber tomado unos minutos para evaluar nuestro servicio e instalaciones; para nosotros es muy importante su opinión. Esperamos seguir contando con su preferencia en sus próximas visitas a nuestra ciudad. Cordialmente, Nora Lucia Velasquez Gerente General

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Good Value for Money
Good value for money, and an overall nice place :)
Stayed 3 nights in Dec 2019
Response from Nora Velasquez on Dec 9, 2019
Dear On behalf of our entire team, receive a warm greeting We want to thank you for taking a few minutes to evaluate our service and facilities; Your opinion is very important to us. We hope to continue counting on your preference in your next visits to our city. Cordially, Nora Lucia Velasquez General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and its beautiful gardens. You should improve restaurant prices and you would do better.
Stayed 1 night in Aug 2019
Response from Nora on Oct 11, 2019
Dear On behalf of our entire team, receive a warm greeting We want to thank you for taking a few minutes to evaluate our service and facilities; Your opinion is very important to us. We hope to continue counting on your preference in your next visits to our city. Cordially, Nora Lucia Velasquez General Manager

4/10 Poor

Verified traveler

Traveled with family
Bad service, bad rooms, dirty, bad waitresses service
Stayed 2 nights in Jul 2019

8/10 Good

adriana

Liked: Cleanliness
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet environment. The service was excellent.
Stayed 2 nights in Jun 2019

4/10 Poor

Javier, Bogota

Liked: Room comfort
Disliked: Cleanliness, staff & service
Necesita mejorar
Pros: Buenas instalaciones (tenis, piscinas. juegos) El hotel es lindo per se y conserva un aire muy prestigioso como era el Club en el pasado. Contras: Servicio: Chef de la parrillada un groser que no es capaz de no incluir las carnes que uno no va a consumir (sabiendo que voy a pagar lo mismo y no voy a desperdiciar comida porque si). Deberian sacarlo del hotel. Limpieza: No tenia toallas ni papel higienico me toco solicitarlo. Servicio de spa: No tienen la disponibilidsd en recepcion cuando lo normal en cualquier hotel es centralizar este tipo de servicios ahi. Habitaciones: Aunque han sido renovadas esti ha sido a medias. Las puertas de una habitaciones no concuerdan con otras dando una sensacion de improvisacion. Los techos no han sido renovados.Los banhos estan sucios y acabados a medias llenos de insectos y con las baldosas curtidas y sucias. El agua de los banhos es mala y toca comprar una botella de 10k para poder lavarse los dientes. Hay que invertir mucho mas. Para colmo le intentan vender a uno el explorers club basandose en una buena experiencia y de descanso y pasa todo esto. Tienen que mejorar mucho.
Stayed 3 nights in May 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
* Check in and check out are slow. * Our room didn't have hot water, they told us to wait until 7pm to be able to have a shower. Only after we asked to change to another room with hot water, that they agreed to move us to another room with hot water. * At the moment of check out, they charged again the room rate, that we had paid several days before, at the time of reservation. * We also had problems at the breakfast, since they check by room number and guest name, and they didn't have our name in the list. Only after requested an updated list, they did found out that everything was OK. * Employees need better training in general, they are not prepared to deal with situations out of the ordinary.
Stayed 1 night in Dec 2018

8/10 Good

Dario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from feiber rojas on Sep 14, 2018
Estimado señor Timothy cordial saludo. Muchas gracias por compartirnos su experiencia, nos alegra muchísimo saber que nuestros servicios cumplieron con sus expectativas. Deseamos seguir contando con usted como cliente. Le deseo una feliz tarde. Cordialmente, Lenin Rico Gerente General.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Good location.
It was a good time. Could be better, but in general it was fine.
Response from feiber rojas on Sep 14, 2018
Estimado Huesped, cordial saludo. Gracias hemos recibido su gentil valoración. Feliz día. Cordialmente, Lenin Rico Gerente General.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome quiet hotel, great service. Delicious bufet breakfast and lunch.
Stayed 2 nights in Mar 2018
Response from feiber rojas on Sep 14, 2018
Estimado Huésped buenos días. Muchas gracias hemos recibido su gentil valoración. Nos agrada mucho saber que nuestros servicios cumplieron con sus expectativas. Cordialmente, Lenin Rico Gerente General.

8/10 Good

Leandro, Bogotá

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Option
This hotel offers great options to stay. We were accommodated in a quadruple room and it was very comfy and cool. The pools are cool as well. the breakfast was delicious and it runs until 11 am!, for me this is wonderful. I highly recommend it.
Stayed 1 night in Nov 2017
Response from feiber on Jan 24, 2018
Dear Mr. Leandro, cordial greeting. We appreciate your kind comment, it has been a pleasure to have your presence in our facilities. Cordially, Lenin M. Rico A. General Manager.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
lack of maintenance
lack of maintenance.
Response from General Manager on Feb 21, 2017
Estimado Huésped, En nombre de todo GHL Relax Club el Puente reciba un cordial saludo. Ha sido un placer haber contado con su presencia en nuestras instalaciones, para nosotros es muy importante saber que podemos seguir mejorando. Muchas gracias por compartirnos su experiencia, recibimos sus apreciaciones con todo gusto, tomamos atenta nota. Esperamos tenerle de nuevo en nuestras instalaciones. Cordialmente, Feiber Andrés Rojas González Coordinador de Servicio al Huésped.

8/10 Good

david, bogota, colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice staff well located
good balance between budget and comfort nice swimming pools not much to do inside hotel
Response from feiberrojas on Aug 23, 2016
Dear Guest Thank you very much for shared your experience with us, we are pleased you enjoy ours services Feiber Andrés Rojas González Guest Service Cordinator

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended, international hotel in girardot
great hotel, international level experience. nice staff and great premisses
Response from feiberrojas on Aug 23, 2016
Dear Guest Thank you for shared your experience with us, we are very happy you enjoy our services. Feiber Andrés Rojas González Guest Service Cordinator

10/10 Excellent

GHL, los angeles, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed there for two nights. Was s nice and clean place. Nice pool and beds were very comfortable
Response from feiberrojas on Aug 23, 2016
Dear Customer We are very happy of satisfy your expectatives, us are happy of get its results. Thank you very much for shared your experience. Feiber Andrés Rojas González Guest Service Coordinator

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend stay!
Nice Hotel! And pool area is great.
Response from feiber rojas on Jun 17, 2016
Dear Guest! Thank you for choosing Ghl Relax Club el Puente. We are delighted to hear that you enjoyed your days with us and we hope to have you with us soon again! Best wishes, your family on behalf of the Ghl Relax Club el Puente.

6/10 Okay

Jose Luis

Liked: Property conditions & facilities, room comfort
Response from feiber rojas on Jun 17, 2016
Estimado señor Jose, En nombre de todo Ghl Relax Club el Puente reciba un cordial saludo. Agradecemos el haber tomado unos minutos de su valioso tiempo para evaluar nuestros servicios e instalaciones. Nos complace recibir sus valioso comentarios, hemos tomado atenta nota. Esperamos tenerlo de nuevo en nuestras instalaciones. Cordialmente Feiber Andrés Rojas Gonzáles Coordinador de Servicio al Huésped.

10/10 Excellent

Sandra, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near Bogota!!
We spend 5 days in this hotel and had a great experience, The place in general was really nice, clean, comfortable more than we expected!! The service was excellent!!
Response from Feiber Rojas on Jun 23, 2016
Dear guest! thank you for you kind feedback after your recent stay at our hotel Ghl Relax Club el Puente. we are delighted to hear that our team is doing a good job and hope to have you with us soon!