6/10 - 괜찮아요
James
아이를 동반한 가족 여행
2025년 8월 26일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We booked from Aug 22-25 to be in town for a family wedding. Our stay was great until our last night. After settling our children(12,6,5) in we went outside for a cigarette. While outside we observed a construction work crew arriving for their stay. A few minutes later my oldest calls and says a woman went into our room asking her her mom's name. We immediately went to the front desk to speak with Katie. She asked if anyone has spoken to us about moving rooms which no one has. She informed us that somehow in the system they had us moved from room 316 where we had been the entire time to a room on the second floor and the room we were in was assigned to some of the construction workers. The guys were given their room and when they attempted to enter they saw my youngest and went back down to inform Katie there was a baby in the room. When she went to check she recognized my children and knew there had been a mistake. Katie was amazing and was just doing what the computer told her to do. She fixed the problem and profusely apologized for the mixup. My concern comes in where a group of men were allowed access to my room where my children were. My 12 is completely capable of keeping an eye on her siblings and knows you do not open the door for anyone. How does this happen? Who reassigns a room on the last day of a guests stay? What could have happened to my children had the men not been honest and returned to the desk to report it was occupied by kids?
James
2025년 8월에 3박 숙박함