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Hotel Portal Colonial

3.0 star property
Travelers unwind poolside with refreshing drinks at this inviting retreat, where lush gardens create a peaceful atmosphere for a perfect getaway

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Hotel Portal Colonial blends historic charm with contemporary amenities. Guests cool off in the outdoor pool, enjoy drinks at the bar, and find quiet moments in the picturesque garden and terrace spaces.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Business services
  • Bar
  • Laundry

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Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from January 6 2026 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 40.00 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Frequently asked questions

Does Hotel Portal Colonial have a pool?

Yes, this property has an outdoor pool.

Is Hotel Portal Colonial pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Portal Colonial?

Check-in start time: 2 PM; Check-in end time: 6:00 PM.

What time is check-out at Hotel Portal Colonial?

Check-out is at 11 AM.

Does Hotel Portal Colonial provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 40.00 per vehicle applies.

Where is Hotel Portal Colonial located?

Situated in San Rafael, this hotel is within 2 mi (3 km) of Escazú Village, U.S. Embassy San José, and La Salle Natural Science Museum. Avenida Escazú Shopping Center and Sabana Park are also within 3 mi (5 km). Jacks Station is 27 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

7.8

Location

9.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 31 out of 49 reviews
Rating 8 - Good. 11 out of 49 reviews
Rating 6 - Okay. 2 out of 49 reviews
Rating 4 - Poor. 3 out of 49 reviews
Rating 2 - Terrible. 2 out of 49 reviews

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

It is a nice, clean, family- run hotel
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

The hotel portal colonial is a very nice, family run hotel. The rooms are spacious with air conditioning and a free breakfast. The property is safe, secure and quiet with a pool. It is walking distance to many stores and restaurants. It is a great place to stay.
Stayed 2 nights in May 2025
Verified

8/10 Good

Leif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet place. The rooms are small, but excellent cost- benefit. In the very affordable price breakfast is included!
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here seemed quite friendly and helpful. This was quiet and felt safe and there was an included breakfast. One hope would be that coffee be offered at or before 7:00 a.m. as I'm an early waker. The only possible coffee option is McDonald's a walk away. this was the only issue, but not a big one at all. Thanks Hotel Portal.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Laurence

Wonderful helpful staff. I mention that I was leaving today at 6am , 90 mins before breakfast. At 6 am the staff were there in the kitchen with my breakfast and coffee waiting Perry and quiet property in the safest and very exclusive areas of San Jose
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

james

Liked: Staff & service, amenities, property conditions & facilities
Clean , safe , friendly staff , Highly recommend hotel close to shopping
Stayed 3 nights in Jul 2022
Verified

2/10 Terrible

Jacob

Disliked: Cleanliness, amenities, property conditions & facilities
We never stayed here, it felt too unsafe and suspicious. It was too creepy.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, accommodated us when we came in on a late flight. Convenient location in a nice neighborhood
Stayed 1 night in Feb 2023
Verified

8/10 Good

alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great,the stay and cleanliness.There was no air conditioning.
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is family run and simple clean quiet place. They are friendly and helpful. For the price I’d be there again!
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Jun 2025
Verified

4/10 Poor

David

Disliked: Room comfort

Wouldn’t recommend

There was no air conditioning. The jalousie windows wouldn’t close, so there was always outside noise. The TV didn’t have many channels and no instructions. I had to buy my own soap, shampoo and conditioner.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Fabian

Liked: Amenities
Muy bonito
Stayed 1 night in Feb 2025
Verified

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great staff and excellent breakfast my only complaint was the toilet seat had a broken pin that held the seat together and they claimed i broke it even though i didn't and they charged me 20 us dollars to have it fixed but never fixed it..so it stayed broken for the rest of my stay.
Stayed 17 nights in Mar 2022
Verified

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great budget place to stay

Great budget hotel in a really good location, easy walking distance to Avenida Escazu mall. The owner is lovely, and The free breakfast in the morning was great. Coffee, orange juice, fruit, and a choice of eggs or pancakes. The pancakes were excellent. Great shower. Bed comfy but slightly firmer than I like. The only negative was that the AC was a bit noisy. When I’m back in San Jose, I would definitely stay here again.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest host
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi habitación era pequeña, sin aire acondicionado (había un ventilador) ni refrigerador; pero las atenciones de Lucrecia y Vicente, el ambiente familiar, la limpieza y la exquisitez del desayuno me hicieron sentir como en casa. Por eso mi valoración general es EXCELENTE.
Stayed 7 nights in Apr 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is absolutely incredible! Close to everything. The staff is very friendly & kind! There is great breakfast. Perfect place! Small Hotel ... not huge & overwhelming! 5 stars!! Will definitely be going back to this Hotel! 👌
Stayed 14 nights in Mar 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Hotel portal colonial Is an excellent B&B at a reasonable price. It is very clean and in an excellent neighborhood. It is only a few blocks from fast food restaurants and some reasonably nice restaurants. Just in case you forgot anything with your trip it’s only a few blocks from Walmart and a nice mall. Lucrecia and her staff are extremely helpful with Anything you need, from getting you day trips around the area to Getting your laundry done or most anything else you need. They are always smiling and happy. You couldn’t ask for a better place or better people.
Stayed 6 nights in Feb 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Good value for the price - not fancy.

Staff was very helpful and the room and common areas are clean. Curtains could be replaced with blackouts and ceiling could replace the floor fan which much too powerful for the size of this small room. No protector on the mattress or on the pillow.
Stayed 2 nights in Jan 2021
Verified

10/10 Excellent

nicolaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay! Would recommend to anyone

I had an absolutely fantastic stay at Hotel Portal Colonial. Great location in Escazu, which is a really nice neighbourhood and still only a few minutes from centro SJ. Rooms were spacious and clean, and in overall it was a very comfortable feeling in the hotel. The staff were amazing. They made for a super comfortable stay, and made you feel very welcome. Would definitely recommend to anyone!
Stayed 3 nights in Jan 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and accommodating. All shopping and restaurants when walking distance
Stayed 5 nights in Jan 2021
Verified

10/10 Excellent

Allan Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place!

It was great, quiet and very private
Stayed 1 night in Dec 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service
No TP n bathroom. Was not there for long. Got there late after 11:00 pm and the hotel was shut down. The desk clerk did let me in and got me checked in. Was not expecting much but toilet paper in the room is a given.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
I like the Location of the property, is a secure area, the prices and staff
Stayed 3 nights in Aug 2019