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Reviews of Hotel Posada Ruisenor

2.5 out of 5
Hotel Posada Ruisenor
Rita Perez de Moreno, 14, San Juan de los Lagos, JAL

Reviews

6.6
Rating 10 - Excellent. 43 out of 193 reviews" "
Rating 8 - Good. 53 out of 193 reviews" "
Rating 6 - Okay. 35 out of 193 reviews" "
Rating 4 - Poor. 25 out of 193 reviews" "
Rating 2 - Terrible. 37 out of 193 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

7.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The pictures online are of the rooms on the top floor. The rooms in the first three floors are small not well maintained and the bathrooms wreak of sewer water. The room I stayed at had bed bugs.
Stayed 1 night in Jan 2024

10/10 Excellent

Eduardo

Stayed 1 night in Dec 2023

4/10 Poor

Brenda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Nating
Stayed 2 nights in Sep 2023

4/10 Poor

alberto

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

osbaldo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at hotel was very friendly and helpful
Stayed 3 nights in Mar 2022

8/10 Good

Genaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

DM

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remodled rooms- clean and affordable. Hot water available for showers. Great customer service. Within walking distance from the church.
Stayed 1 night in Jan 2020

2/10 Terrible

Hugo, Fresno california

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I could not sleep for. 2 nights it was noice i complained to the recepsionist tha he was being loud with some of his friends. It was 12 am i went down to first floor to tell the guy in front desk if he and his 2 friends could keep it down that i was trieing to sleep. He told me that "i am sorry we will keep it down". They did for 10 min then they continue being loud for the rest of his shift that is about 4 am.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Our room smelled bad. There were no windows in our room, however, there was a window in the hallway by our room and the smell from what I believe was the sewers was very strong in our room. It was terrible.

10/10 Excellent

Cinthia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buen costo
Stayed 2 nights in May 2024

2/10 Terrible

Gonzalo Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
El lugar está bien solo que su aplicación es un asco este viaje nunca se realizó por fallas en su aplicación y no voy a cagar nada por este servicio que nunca voy a ocupar .su aplicación es un asco por qué me puse en contacto cuando realice mi viaje por qué si aplicación se trabó y me puso la reservación en otra fecha y nunca me pudieron ayudar en atención a clientes. Así que ya saber ya apagar todas mis tarjetas y no les voy a pagar si me llenag a cobrara los demandó al consumidor.
Stayed 1 night in Apr 2024

4/10 Poor

Olga Liliana Carreon

Traveled with family
Disliked: Property conditions & facilities
En la habitacion no habia jabon para manos y una ventasa estba rota facil una persona podia pasar
Stayed 3 nights in Apr 2024

10/10 Excellent

Emmanuel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención la que se me ha brindado.
Stayed 1 night in Apr 2024

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio el baño falta de mantenimiento
Stayed 2 nights in Apr 2024

2/10 Terrible

Jovana Judith

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Engañan en sus fotos de publicidad.. sus instalaciones, camas y limpieza son pésimas... Afortunadamente solo pase la noche...4hrs
Stayed 1 night in Mar 2024

8/10 Good

Andrea

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Toda la enstancia muy bien 👍, solo tuve un inconveniente con el personal de limpieza
Stayed 2 nights in Mar 2024

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen trato del personal
Stayed 3 nights in Feb 2024

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Feb 2024

10/10 Excellent

Erika

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Cecilia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Creo que debería haber un personal de limpieza, obviamente no puedo ponerme exigente en cuanto a instalaciones por el precio pero no hay limpieza, el baño está muy sucio, las camas también, las cobijas tienen manchas de dudosa procedencia, la TV no sirve
Stayed 1 night in Feb 2024

2/10 Terrible

Mauricio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El cuarto estaba sucio
Stayed 1 night in Jan 2024

4/10 Poor

EDUARDO

Disliked: Cleanliness, staff & service
HOLA ADEMAS DE LOS RESULTADOS DE MI ENCUESTA, SOLICITE FACTURA POR MI ESTANCIA Y NO ME LA ENVIARON, SIENTO QUE TIENEN EVACION FISCAL
Stayed 2 nights in Jan 2024

6/10 Okay

Juana Nayeli

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien precios accesibles
Stayed 1 night in Jan 2024

2/10 Terrible

Frida

Disliked: Cleanliness, staff & service, property conditions & facilities
Mal servicio
Stayed 1 night in Jan 2024

10/10 Excellent

Rubi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación qué me dieron fue agradable
Stayed 2 nights in Jan 2024

2/10 Terrible

Hector

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Ubicación buen precio, a pesar de ser en fechas que está lleno San Juan buen precio pero las instalaciones dejaron mucho que desear los colchones y camas las peores que he visto , el baño si shampoo las toallas y jabón se las tienes que mendigar en recepción ni teléfono tiene el cuarto , llegué a San Juan a pagar una manda caminando y lo que menos quieres es caminar a comprar shampoo y chanclas para bañarte y andar mendigando las toallas las personas de resepcion cambiaron 4 veces ni una idea llegando de la reservación que realice además lo peor de todo la higiene sábanas, cobijas, piso, y basura en el cuarto manchas de sangre en cobijas lo más asqueroso que e visto en un pseudo hotel .
Stayed 1 night in Jan 2024

6/10 Okay

Angel

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Habitación Muy pequeña
Stayed 1 night in Jan 2024

2/10 Terrible

PARROQUIA DEL VERBO ENCARNADO

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Necesita cambiar sus camas y no debería ofrecerla como opción de descanso está fatal Las camas y huele muy mal
Stayed 1 night in Jan 2024

4/10 Poor

Frida

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Estuvo bien, pero la limpieza de los cuartos terrible
Stayed 1 night in Jan 2024

8/10 Good

Olinda

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Ubicación excelente Limpieza de baños terrible Camas 1 poco dura
Stayed 1 night in Jan 2024

8/10 Good

Gabriel

Traveled with family
Liked: Amenities
bien
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien y la atención muy buena, solo que no había toalla de baño
Stayed 1 night in Jan 2024

10/10 Excellent

Israel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente relación costo-servicio
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ruiseñor no recomendable
La experiencia que tuvimos fue terrible, desde que llegamos muy mal servicio, habitaciones extremadamente sucias camas insoportables,no tenían chapas las puertas del baño ni cortinas, no tenían ni jabón ni shampoo un estado deprimente, la recepción estaban empleados de mala apariencia, subían diario a cobrar cuando fue por la aplicación de hoteles.com, mucho ruido durante la noche mala atención la verdad nunca volvería a este hotel.
Stayed 3 nights in Dec 2023

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Gabriel

Stayed 1 night in Nov 2023

4/10 Poor

Oswaldo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mal servicio, pésimas pésimas instalaciónes, baño tapado con cucarachas muy muy sucio nada recomendable.
Stayed 1 night in Nov 2023

10/10 Excellent

Abel Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Me pareció un muy buen lugar y volvería sin problemas
Stayed 1 night in Nov 2023

8/10 Good

Juan José

Stayed 1 night in Nov 2023

8/10 Good

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion
Stayed 1 night in Oct 2023

2/10 Terrible

Lucía

Stayed 1 night in Oct 2023

6/10 Okay

Oscar Abraham

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Muy sucio
El concepto está bien, la atención regular... La limpieza es un asco, no asean baños ni el cuarto en general, sábanas muuuuy sucias... Salen huéspedes y no asean las habitaciones para los nuevos huéspedes.
Stayed 2 nights in Aug 2023

8/10 Good

FIDEL

Stayed 1 night in Aug 2023

10/10 Excellent

Jose de la paz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente servicio muy buena ubicacion
Stayed 3 nights in Jul 2023

4/10 Poor

Beatriz

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Le falta aseo y mantenimiento
Stayed 1 night in Jul 2023

8/10 Good

Ricardo

Stayed 1 night in Jul 2023

6/10 Okay

GADIEL

Traveled with family
Liked: Staff & service
La propiedad está descuidada
Stayed 2 nights in Jul 2023

8/10 Good

Esteban Santy

Stayed 1 night in Jun 2023

10/10 Excellent

Romeo

Liked: Staff & service
Stayed 1 night in Jul 2023