San Juan de Pózul Vacations from ₩1,824,013

We wanted a clean room to sleep. It was quite clean. Out expectations were met. Staff was very nice and helpful. Shared bathroom was not a problem.

Eveything was perfect. I have stayed at alot of places in vegas and this was well worth the money. Will stay again.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Everything was amazing

Upon arrival, one of the pillowcases was filthy with I don't know what. 2nd day housekeeping was so poor we had to request a complete reclean of our room. Coffee makers in the rooms should be a standard since you have to walk a good distance to get to any place that sells coffee. The room is spacious and comfortable. Staff was friendly and helpful for the most part. Definitely on the fence if I would stay here again.