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Aparthotel

Ona Las Rosas

3.0 star property
Aparthotel in Santiago del Teide with a coffee shop and an outdoor pool

Choose dates to view prices

Ona Las Rosas offers a poolside bar with loungers for relaxation. Visitors can book a manicure/pedicure, explore the garden, or dine at the restaurant. The outdoor pool has separate areas for adults and children, and billiards provides family entertainment.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Bar
  • Laundry
  • Pool
  • Kitchen
  • Air conditioning

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for 1 Bedroom Apartment

1 bedroom, iron/ironing board, WiFi, bed sheets

1 Bedroom Apartment

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for 1 Bedroom Apartment (2)

1 bedroom, iron/ironing board, WiFi, bed sheets

1 Bedroom Apartment (2)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for 2 Bedroom Apartment (2)

1 bedroom, iron/ironing board, WiFi, bed sheets

2 Bedroom Apartment (2)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 2 bedrooms
  • Sleeps 2
  • 2 Double Beds, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 1 Bedroom Apartment (2+1)

1 bedroom, iron/ironing board, WiFi, bed sheets

1 Bedroom Apartment (2+1)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for 1 Bedroom Apartment (2+2)

1 bedroom, iron/ironing board, WiFi, bed sheets

1 Bedroom Apartment (2+2)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for 1 Bedroom Apartment (3)

1 bedroom, iron/ironing board, WiFi, bed sheets

1 Bedroom Apartment (3)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for 1 Bedroom Apartment (3+1)

1 bedroom, iron/ironing board, WiFi, bed sheets

1 Bedroom Apartment (3+1)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for 1 Bedroom Apartment (4)

1 bedroom, iron/ironing board, WiFi, bed sheets

1 Bedroom Apartment (4)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for 2 Bedroom Apartment (2+1)

1 bedroom, iron/ironing board, WiFi, bed sheets

2 Bedroom Apartment (2+1)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Apartment (2+2)

1 bedroom, iron/ironing board, WiFi, bed sheets

2 Bedroom Apartment (2+2)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Apartment (2+3)

1 bedroom, iron/ironing board, WiFi, bed sheets

2 Bedroom Apartment (2+3)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Apartment (3)

1 bedroom, iron/ironing board, WiFi, bed sheets

2 Bedroom Apartment (3)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 2 bedrooms
  • Sleeps 3
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Apartment (3+1)

1 bedroom, iron/ironing board, WiFi, bed sheets

2 Bedroom Apartment (3+1)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Apartment (3+2)

1 bedroom, iron/ironing board, WiFi, bed sheets

2 Bedroom Apartment (3+2)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Apartment (3+3)

1 bedroom, iron/ironing board, WiFi, bed sheets

2 Bedroom Apartment (3+3)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Apartment (4)

1 bedroom, iron/ironing board, WiFi, bed sheets

2 Bedroom Apartment (4)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Apartment (4+1)

1 bedroom, iron/ironing board, WiFi, bed sheets

2 Bedroom Apartment (4+1)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Apartment (4+2)

1 bedroom, iron/ironing board, WiFi, bed sheets

2 Bedroom Apartment (4+2)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Apartment (5)

1 bedroom, iron/ironing board, WiFi, bed sheets

2 Bedroom Apartment (5)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Apartment (5+1)

1 bedroom, iron/ironing board, WiFi, bed sheets

2 Bedroom Apartment (5+1)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Apartment (6)

1 bedroom, iron/ironing board, WiFi, bed sheets

2 Bedroom Apartment (6)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Flat-screen TV
Separate bedroom
Hair dryer
Microwave
Separate sitting area
Separate dining area
Air conditioning
Hair dryer
Kitchen
Microwave
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed
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About the neighborhood

Map
Las Rosas s/n, Puerto de Santiago, Santiago del Teide, Tenerife, 38683

What's nearby

  • Playa Chica - 5 min walk - 0.5 km
  • Oasis Los Gigantes Public Pool - 7 min walk - 0.6 km
  • Los Gigantes Marina - 10 min walk - 0.9 km
  • Los Gigantes Beach - 10 min walk - 0.9 km
  • Arena Beach - 15 min walk - 1.3 km

Getting around

  • Tenerife South Airport (TFS) - 31 min drive

Restaurants

  • ‪B-Yard - ‬1 min walk
  • ‪Aldo's Pizza - ‬7 min walk
  • ‪Alfonso - ‬5 min walk
  • ‪Tipsy Terrace - ‬8 min walk
  • ‪Restaurante Pizzeria Mamma Lucia - ‬7 min walk

About this property

Ona Las Rosas

Aparthotel in Santiago del Teide with a coffee shop and an outdoor pool
Along with an outdoor pool, this aparthotel has a restaurant and a bar/lounge. Self parking is free. Additionally, a poolside bar, a snack bar/deli, and a coffee shop/cafe are onsite. Each apartment features a kitchen with a stovetop and a microwave, plus a dining area and a flat-screen TV with satellite channels. Added amenities include a sitting area, WiFi, and a coffee/tea maker. Weekly housekeeping is available.
Ona Las Rosas offers 101 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Accommodations at this 3-star aparthotel have kitchens with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. 30-inch flat-screen televisions come with satellite channels. Refrigerators and hair dryers can be requested. Housekeeping is provided weekly.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Manicures/pedicures
  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: WiFi (EUR 4.50 per day)
  • Available in some public areas: WiFi (EUR 4.50 per day)

Parking and transportation

  • Free self parking on site

Family friendly

  • Children's pool

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop
  • Toaster

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 30-inch flat-screen TV with satellite channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Designated smoking areas

Services and conveniences

  • Housekeeping (weekly)
  • Iron/ironing board
  • Safe (surcharge)
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Billiards/pool table
  • Children's pool
  • Fishing nearby
  • Snorkeling nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 101 units
  • Garden

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 8 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Sunday (9:00 AM - 9:00 PM)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and lockbox information; access will be through a private entrance

Access methods

Staffed front desk, lockbox, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: EUR 4.50 per day (rates may vary)
  • Fee for wireless internet in public areas: EUR 4.50 per day (rates may vary)
  • In-room safe fee: EUR 8 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Ona Las Rosas Aparthotel Santiago del Teide
Ona Las Rosas Santiago l Tei
Ona Las Rosas Santiago del Teide
Ona Las Rosas
Ona Las Rosas Tenerife/Santiago Del Teide
Ona Las Rosas Aparthotel
Ona Las Rosas Santiago del Teide
Ona Las Rosas Aparthotel Santiago del Teide

Frequently asked questions

Does Ona Las Rosas have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Ona Las Rosas pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Ona Las Rosas?

Self parking is free at this property.

What time is check-in at Ona Las Rosas?

Check-in start time: 4 PM; Check-in end time: 8 PM.

What time is check-out at Ona Las Rosas?

Check-out is at 10 AM.

Where is Ona Las Rosas located?

Situated near the beach, this aparthotel is within a 15-minute walk of Playa Chica, Tenerife Beaches, and Ocean Explorer. Oasis Los Gigantes Public Pool and Los Gigantes Marina are also within 15 minutes.

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Reviews

Ona Las Rosas Reviews

9.4

Exceptional

9.4

Cleanliness

9.4

Location

9.4

Staff & service

9.4

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 99 out of 132 reviews
Rating 8 - Good. 25 out of 132 reviews
Rating 6 - Okay. 5 out of 132 reviews
Rating 4 - Poor. 0 out of 132 reviews
Rating 2 - Terrible. 3 out of 132 reviews

Reviews

10/10 Excellent

WANJIRA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location walkable to supermarket and a good restaurant in a property. Very friendly and nice people work in reception. Apartment hotel is very clean and fully equipped with everything you need. Highly recommended.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication

Anonymous

Cleanliness absolutely excellent,beds very comfortable. There was food service in bar area needs improving, however Carlos gave great service to everyone, he was very helpful.
Stayed 13 nights in Jul 2025

10/10 Excellent

T

Liked: Cleanliness, room comfort, communication

Amazing place

Absolutely lovely place, with great staff. The villa, pool and surrounding areas were impressive will views to die for. Very relaxing atmosphere and great food I am going again, it's a little gem and glad I found it.
Stayed 2 nights in Jun 2025

10/10 Excellent

Grace

Liked: Cleanliness, room comfort, communication
Absolutely fantastic 2 night stay - wish we had stayed longer. The staff (Carlos in particular) were wonderful. One of the most welcoming places we have stayed. Views from villa are stunning, lovely heated pool, spotlessly clean. Villa great size and facilities. We absolutely will be returning.
Stayed 2 nights in May 2025

10/10 Excellent

GARY

Liked: Cleanliness, property conditions & facilities, communication
made to feel very welcome, always looked after
Stayed 4 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, room comfort, communication
Friendly helpful staff, comfortable villa with all the amenities one requires Two pools one large and a small one for tiny tots. Lifeguard on site. Safe plenty of sun beds and sunshades. Our terrace was spacious with a table for dining outside as well as one inside. 4 sun beds with cushions plus sunshades. Great views non-stop sunshine, sea bathing if you are so inclined. Good local buses if you do not want to hire a car and good taxi services. Good local shops and supermarkets both “local” and a Lidl within a short walk if you want to do self catering, as well as a shop, bar and restaurant on site, plus lots of local restaurants
Stayed 7 nights in Oct 2024

8/10 Good

Emilie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Si enlève le fait que nos voisins étaient horriblement bruyants, la villa était très jolie, la vue aussi. Le personnel était très sympa, la piscine super et les aménagements aussi ! Très bien placé, à proximité de magasins (Lidl). Le seul problème c'était vraiment le bruit des voisins !
Stayed 7 nights in Jul 2024

10/10 Excellent

Uwe

Liked: Cleanliness, room comfort, communication

Traumhaft

Tolle Unterkunft, wunderbarer Service, prima Lage!
Stayed 13 nights in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Small development with a quiet and relaxed feel. Lovely apartment and views, so will definitely stay again soon.
Stayed 2 nights in Dec 2023

10/10 Excellent

Maureen

Liked: Cleanliness, room comfort, communication

Las Rosas

We have been to Las Rosas on a number of occasions and always find it very welcoming & staff go out of their way to make our stay comfortable. It is a lovely resort with outstanding views of Los Gigantes.
Las Rosas pool
Las Rosas villas
Las Rosas Garden
Las Rosas
Stayed 14 nights in Sep 2023

10/10 Excellent

NEIL

Liked: Cleanliness, room comfort, communication
Amazing place to stay. All staff were lovely. Apartment very clean. Will be returning.
Stayed 14 nights in Jul 2023

10/10 Excellent

Maureen

Liked: Cleanliness, room comfort, communication
We have stayed at Las Rosas on a number of occasions and it has always been excellent, the views are amazing. The properties are well cared for and cleanliness is excellent.Our only downside this time was the terrace bar which is in new hands.We only ate there once and food was not that good and well overpriced compared to other restaurants in area,we also found that drinks were well overpriced even though they have a happy hour it was still much more expensive than the resort along the road (El Marques).
Stayed 14 nights in Jun 2023

10/10 Excellent

Bobby

Liked: Cleanliness, room comfort, communication

Great

Really enjoyed our stay. Accommodation had everything. Nice pool area and onsite restaurant.
Stayed 4 nights in Jun 2023

10/10 Excellent

Dominique

Liked: Cleanliness, room comfort, communication

Super

Très bien placé, personnel disponible et sympa bon restaurant...super séjour !
Stayed 6 nights in May 2023

10/10 Excellent

Jason David

Liked: Cleanliness, amenities, property conditions & facilities, communication
We loved it here. Will be back as soon as we can. Was really clean, beautiful grounds and the staff were really friendly and helpful.
Stayed 7 nights in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, room comfort, communication

Un très agréable séjour

Découverte de Tenerife avec un pied à terre à Los Gigantes, avec la location d’un véhicule, parfait. L’endroit n’est pas dans la démesure, reste à taille humaine et la vue est sublime. Commerces très rapidement accessibles. La piscine de la résidence est au sel et non au chlore, top. Le logement peut paraître ancien, mais parfaitement entretenu et le mobilier de qualité. Le personnel est irréprochable par la qualité des services et de sa discrétion.
Stayed 6 nights in Apr 2023

10/10 Excellent

German

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and customer service. Amazing views of the ocean and mountains. Finding a parking spot can be tricky on peak season since its public parking.
Stayed 2 nights in Apr 2023

8/10 Good

MAULBON

Liked: Cleanliness, room comfort, communication
Résidence dans les hauteurs de Los Gigantes très agréable et fleurie. Accueil et personnels très chaleureux. Appartement en duplex et terrasse très agréable, malheureusement sans la vue pour nous. Soirée avec animation sans être penalisante par le bruit, si on ne souhaite pas en profiter. Piscine exterieur grande et très agréable. A recommander en famille ou en couple. A recommander
Stayed 3 nights in Mar 2023

10/10 Excellent

Mads

Liked: Room comfort, communication

Flot udsigt

Meget høflig betjening, flot rengjort kompleks og varm pool. Og så er naturen fantasital omkring.
Stayed 7 nights in Feb 2023

2/10 Terrible

Gordon

Liked: Room comfort
Disliked: Communication

Nice resort, but very poor customer service

While the resort is nice, we had major issues with our booking. It is primarily a timeshare resort and customers paying for accommodation seem to be their lowest priority. If you are paying it seems you will be the first to be kicked out. When we arrived to check-in (at 7.30pm on a Saturday evening) we were told there was a problem with our accommodation and we had to be moved to different accommodation. This was nearby at El Marques resort. However the accommodation was of a lower standard that at Ona Las Rosas. After three days of repeatedly asking the Head Receptionist to sort the situation out we were finally moved back to Las Rosas. They promised to follow-up on my request for a partial refund due to the lower standard of accommodation provided for 3 of our 7 nights, but this has not happened (despite several follow-up emails). So if you book Las Rosas as a paying customer, prepare to be disappointed. My main issues are: 1) Las Rosas knew there was an issue in advance of our arrival but made no attempt to inform us or Hotels.com (despite us checking-in online several days ahead, as requested) 2) The alternative accommodation offered was lower quality, had not been cleaned properly and was a lower price (as checked on the Ona website), but they did not offer any sort of partial refund of the difference 3) The Reception team promised to follow-up but have simply ignored all emails If you want a stress-free holiday, book alternative accommodation!
Stayed 7 nights in Jan 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort, communication
Very nice location and friendly and helpful staff. The only negative thing was that there aren’t any really nice restaurants in the vincinity.
Stayed 7 nights in Nov 2022

10/10 Excellent

Carolina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Siisteys ja asunnon kunto oli hyvä.
Stayed 2 nights in Oct 2022

10/10 Excellent

Zuheila

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelent location . The place is really pretty and Convenient The staff is very charming and helpful
Stayed 2 nights in Aug 2022

10/10 Excellent

Karen

Liked: Cleanliness, room comfort, communication
Great mini break, alot of work been carried out but very considerate workmen so not a problem. Javier a real star on reception made
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities, communication
Just an amazing property could have stayed longer. The view toward the sea and cliffs is world class. Whole property is so relaxing. 10/10!
Stayed 3 nights in Jun 2022