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Hotel Family

3.0 star property
Central hotel with a restaurant connected to a shopping center in São Paulo

Choose dates to view prices

In the heart of São Paulo, Hotel Family offers a welcoming retreat with shopping on site, a hair salon for pampering, and laundry facilities for convenience. Treat yourself to spa services or dine at the on-site restaurant. With free in-room WiFi and perks like luggage storage and an elevator, you'll feel right at home.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Laundry
  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Double Room | Minibar, desk, free WiFi, bed sheets

Double Room

7.2 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Hair dryer
Private bathroom
Minibar
Desk
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | Minibar, desk, free WiFi, bed sheets

Twin Room, 2 Twin Beds

7.4 out of 10
Good
(21 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Hair dryer
Private bathroom
Minibar
Desk
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Minibar, desk, free WiFi, bed sheets

Triple Room

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Hair dryer
Private bathroom
Minibar
Desk
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Single Use

Minibar, desk, free WiFi, bed sheets

Double Room Single Use

8.6 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Free cribs/infant beds
TV
Ceiling fan
Hair dryer
Private bathroom
Minibar
Desk
  • 15 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Map
Rua da Juta, 301, Brás, São Paulo, 03010-010

What's nearby

  • Rua 25 de Marco - 16 min walk - 1.4 km
  • Expo Center North - 5 min drive - 4.2 km
  • Anhembi Convention Center - 6 min drive - 4.6 km
  • Paulista Avenue - 7 min drive - 4.9 km
  • Allianz Parque - 10 min drive - 7.5 km

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Praca De Alimentacao - ‬6 min walk
  • ‪Rainha da Miller - ‬4 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Ripa na Brasa - ‬5 min walk
  • ‪Habib's - ‬4 min walk

About this property

Hotel Family

Hotel near Rua 25 de Marco
Located close to Municipal Theatre of São Paulo and Sala São Paulo Concert Hall, Hotel Family provides shopping on site, laundry facilities, and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.
You'll also find perks like:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and luggage storage
  • Smoke-free premises, a 24-hour front desk, and a TV in the lobby
  • A reception hall, a vending machine, and a porter/bellhop
Room features
All 223 rooms feature comforts such as air conditioning, in addition to thoughtful touches like free WiFi and minibars.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Ceiling fans, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee: BRL 34.99 per person
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hotel Family Paulista

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 34.99 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Frequently asked questions

Is Hotel Family pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Family?

This property doesn't offer parking.

What time is check-in at Hotel Family?

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM.

What time is check-out at Hotel Family?

Check-out is at noon.

Does Hotel Family provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 3:00 AM–6:30 PM on request. A fee of BRL 100 per person applies.

Where is Hotel Family located?

Located in Bras, this hotel is within 2 mi (3 km) of Rua 25 de Marco, Sala São Paulo Concert Hall, and Municipal Theatre of São Paulo. Liberty Square and Anhembi Convention Center are also within 3 mi (5 km). Bras Metro Station is 18 minutes by foot and Pedro II Station is 22 minutes.

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Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 255 out of 669 reviews
Rating 8 - Good. 149 out of 669 reviews
Rating 6 - Okay. 135 out of 669 reviews
Rating 4 - Poor. 73 out of 669 reviews
Rating 2 - Terrible. 57 out of 669 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Indico

Acomodação boa, noite tranquila sem barulhos, chuveiro ótimo, café da manhã muito bom.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveler

Disliked: Staff & service
Recepção sem educação, quarto com chuveiro muito ruim e ralo entupido. Funcionários do restaurante mal educados. Fizeram meu check out eu estando lá ainda. De repente estou dormindo e entrou gente p limpar dizendo que eu havia saído do hotel desde às 4:30 segundo a planilha que passaram p elas. Cobertor de péssima qualidade, televisão ruim sem opções de canais
Stayed 2 nights in Jul 2025

6/10 Okay

Daniel a

Liked: Cleanliness, staff & service
Banheiro com espaço pra banho mto pequeno, luz piscando, a luz do banheiro só acende se acender a do quarto, horário de café incompatível para local sendo que o comércio começa a funcionar de madrugada, horário do café da manhã, hóspede já está nas ruas fazendo compras faz tempo.
Stayed 1 night in Jul 2025

4/10 Poor

Alyne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito ruim
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities

EXPERIÊNCIA PESSIMA

Banheiro sem energia, descarga com defeito chuveiro espalha agua por todo banheiro e PIOR DE TUDO TV DE TUBO ANTIGA E PEGA NENHUM CANAL
Stayed 2 nights in Jul 2025

4/10 Poor

Geracina

Disliked: Staff & service, property conditions & facilities, room comfort

Não retorno e não indico.

Infelizmente o Hotel deixa muito a desejar, começando pela recepção, pessoas grossas e sem interesse algum em atender bem. O quarto era velho, piso remendado, banheiro mais velho que minha bisavó e sem água quente no chuveiro e na data que eu fui, o clima estava muito frio.
Stayed 1 night in Jul 2025

4/10 Poor

Lorena Maria

Disliked: Room comfort
A estadia foi ruim, chuveiro sem opção de regular jato que ia direto para o box. Ar condicionado somente frio, instalação elétrica precária, acústica horrível, barulho a noite toda, café da manhã variado mas produtos de baixa qualidade, atendimento da recepção muito rude.
Stayed 3 nights in Jul 2025

8/10 Good

Cristiano

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Atendimento nota 10

A estadia foi razoável, atendimento das meninas da recepção foi nota 10, porém o quarto deixou a desejar, banheiro estava meio sujo quando cheguei, mas a experiência como um todo foi ótima, agradeço a equipe, o hotel é bem localizado no Brás em SP.
Stayed 2 nights in Jun 2025

2/10 Terrible

Fabio roberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Péssimo, não recomendo.

Já estive neste hotel a uns anos atrás e Era bom, mas agora o hotel está horrível, sujo, roupa de cama e banho encardidas, móveis deteriorados, fechadura estragada, ar condicionado não funcionava,sem falar no café da manhã que não tem quase opção nenhuma.
Stayed 2 nights in Jun 2025

8/10 Good

Jaqueline

Liked: Cleanliness, property conditions & facilities, room comfort
O hotel tem uma localização perfeita, mas o atendimento é um pouco complicado por uma grande rotatividade
Stayed 1 night in Jun 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorei o café da manhã muito bom
Stayed 1 night in Apr 2025

8/10 Good

Tarara de

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bem localizado, limpo, confortável, o atendimento e bom. Só o wi-fi que era ruim. Mas no geral achei muito bom.
Stayed 2 nights in Apr 2025

10/10 Excellent

Iris Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente localização

Para quem vai fazer compras no Brás, esse hotel é ideal. Localizado entre as principais ruas de comércio no Brás, possui lojas dentro do próprio estabelecimento e também ao redor. O café da manhã é muito bom. O valor das diárias é um dos mais baratos naquela região.
Stayed 5 nights in Feb 2025

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sempre atendimento maravilhoso muita educação super confortável amo ficar nesse lugas
Stayed 1 night in Mar 2025

10/10 Excellent

Rosyane

Liked: Cleanliness, staff & service, property conditions & facilities
Boa
Stayed 3 nights in Feb 2025

8/10 Good

Eliane

Liked: Cleanliness, staff & service

Bom.

O Hotel é bom mas tem mt barulho, dia e noite nos corredores, entrada e saída de mercadorias, quem tem problema para dormir e descansar fica difícil, vale a localização que é dentro do shopping facilitando as compras.
Stayed 4 nights in Feb 2025

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bem situado!

Tranquilo e bem situado!
Stayed 2 nights in Feb 2025

8/10 Good

João

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bom pelo preço, café muito bom. Fiquei no 4° andar. Única coisa só Wi-fi não funciona creio pela qualidade de pessoas, mas no restante muito bom??
Stayed 3 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Boa

Custo beneficio
Stayed 2 nights in Jan 2025

6/10 Okay

Mileide

Liked: Staff & service
Só acho que os panos de cama teriam que mais higienizados !de restante o café da manada estava ótimo
Stayed 1 night in Jan 2025

8/10 Good

Renata Thomaz

Liked: Cleanliness, staff & service, room comfort

Hospedagem muito boa no Hotel Family

Minha estadia foi muto boa! Fui a trabalho e fiquei muito satisfeito com o atendimento da recepção, que foi impecável tanto pela manhã quanto à noite. A recepcionista foi extremamente atenciosa e me deu ótimas indicações sobre a melhor forma de chegar ao meu destino. O tratamento que recebi foi bom e fez toda a diferença na minha experiência. Recomendo a todos!
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Boa para o que o hotel se propõe. Pode melhorar com relação ao ar condicionado, barulhento. O Hotel precisa de uma pintura etc. Os funcionários atenciosos, restaurante bem simples e café da manhã tb.
Stayed 3 nights in Jan 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sempre ficava nesse hotel mas essa última estadia foi horrível ficamos num quarto sujo,banheiro sujo com a tampa do vaso encardido,roupa de cama encardida ,quarto com janela quebrada de frente pra um local com obra .o hotel é bem localizado pra quem vai na feira da madrugada mas precisa de uma reforma e ter quartos mais apresentáveis e limpos..o café da manhã é ótimo e o atendimento também
Stayed 2 nights in Jan 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Práctico fácil
Stayed 2 nights in Jan 2025

10/10 Excellent

Ada Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No geral, foi bom, porém cafe da manhã é a partir das 7h.
Stayed 1 night in Dec 2024