When checking in, we were already running late to our event. Waited 15 mins to get checked in. The person at the front desk was short and seem to be rushing us.. when we got to our room, I noticed that we did not get a corner suite as I had paid extra for.. we had to get changed and out the door… when calling the front seat. I was put on hold for a manager I am assuming. The manager quickly got a keys to a corner room. But wanted us to go the desk after our event… we are getting a hotel room because I don’t know when or what kind on condition we would be when returning. After telling them that I was not going to doing that and I would like a discount because I did not have time to deal with this, I finally suggested the if he brought the keys to the new room up to this room. We finally got the keys to the room that I had originally booked… it should not have even been this complicated at all… This is all all after I had called in at 330 to confirm our arrival. Very disappointed