Verified
2/10 Terrible
Amber
Jul 12, 2026
We booked a last minute room late at night and just needed somewhere we could rejuvenate and perk up for the morning. Check in was fine - it was clear there was some remodeling going on - and the hallway had sticky notes for the room numbers. Our room was PRISTINE and we thought we might have been the first ones in it - tv still had the sticker on it and the pain smell was heavy. We thought these were positives at the time.
In the morning - went to the gym and nothing was usable. When we asked about it we were told "It's not closed, it's open" When we asked about the equipment, he said "No the equipment is not ready now, but you can go in the room. The gym is open." WHAT?!?! The pool was filled to with construction materials and unusable as well - he said that was listed in the profile - but I disagreed. I also feel like if you need to search for those details on multiple screens, it is not fair. I told he he should remove the pictures of the pool and gym until they were up and running.
When getting back to the room - went to take a shower and the tub drain was stuck shut. We spent 5 minutes in the shower and ended up with 6 inches in the tub and called it a day. Breakfast was a true disappointment. We have stayed at this hotel chain many times, and this breakfast did not meet previous standards at all.
I did ask for a partial refund - which they denied me. So the second best thing I can do is spread the work to stay away from this property.




Amber
Stayed 1 night in Jul 2026




















