"The only reason I removed a star from my otherwise five star review is because of my third check in experiences. FYI, during my 2 week stay in Korea and Japan, I used JW Marriott as my base camp and checked in three times.
The first time was at 6am in the morning, the day after my original check in day. My reservation had been cancelled as a “no show” but that was easily rectified. (I was told to call the next time I would check in late. I actually tried to reach out but that didn’t work out well. But the check out worked out well so no issues there.)
Second check in easy as a breeze.
Now to the third check in. I think one lad was in training. The other gentleman clearly was supervising. Not the friendliest of sort. He kind of snapped at me to wait in line (which I did). When it was my turn, the guy in training was super sweet. He accidentally offered a late checkout. It would have been nice but I didn’t need one. The supervisor literally knocked on the trainee plainly in sight, clearly scolding him in front of the guests. Not pleasant. I told them I didn’t need the late check out if the trainee was getting into trouble. Long story short, no late check out and I hope the trainee didn’t get into trouble. Point here is that if the front desk members need to sort out things between and among themselves, please do that out of sight. "