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The wonder door gate staff was very rude. I complained to hotel but they said the staff was from Lotte world. Except that part, I would stay again even it’s expensive.
Dear Norman,Thank you for staying with us and sharing your valuable experience. We will do our best with a more comfortable environment and service next time. We hope your family will be full of health and happiness. Warm regards, Calvin, JoGeneral Manager Lotte Hotel World
Great place! Great customer service! Will come back!
Jalean
Stayed 3 nights in Feb 2024
Response from Lotte Hotel World on Feb 20, 2024
Dear Jalean,Thank you for staying with us and sharing your valuable experience. We will do our best with a more comfortable environment and service next time. We hope your family will be full of health and happiness. Warm regards, Calvin, JoGeneral Manager Lotte Hotel World
A well located property with lots of shopping opportunities and family activities like Lotte World and a great Aquarium, that you can enjoy. They let themselves down with some attention to detail in their hotel…ie don’t ever attempt to replace room service items or replace used tea bags. Overall, it’s a pleasant hotel.