Sharks Bay, Sharm El Sheikh, South Sinai Governorate
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Grand oasis is perfect hotel-coming 2 times here already.good beach,normal rooms.
But the best is food.its really fantastic!Thank you so much for this for Head Chef and all staff in the restaurant area❤
If just to improve cleaning in the rooms and customer service of some staff in reception-wont be any issues at all.
Will come again for sure for a relaxing atmosphere.
Verified traveler
Stayed 1 night in Mar 2023
2/10 Terrible
Verified traveler
Traveled with group
Apr 27, 2019
Disliked: Cleanliness, staff & service, amenities
Bad in everything. Bad food worst service staff not professional at all-no room service no espresso offered in breakfast. Zero value for money
Verified traveler
Stayed 3 nights in Apr 2019
Response from Mohamed Darwish on Mar 12, 2020
Dear Guest,
We appreciate very much you sharing with us your experience following your recent stay at the Grand Oasis. It is always our goal to provide consistent service to all our guests. please accept our sincere apologies for any disappointment that occurred during your stay, we will ensure that all staff and heads of departments are spoken too with regards to your comments. We do wish you had spoken to us during your stay about your concerns so that we could help and correct all points for you during your holiday. We would value the opportunity to welcome you back at our resort soon to restore your confidence in our hospitality levels. Should we convince you to return, please contact me so that I can personally ensure you are well looked after.
Best Regards
Hotel Management
very nice staff,
very good food
walking distance to Soho square
loved every minute of my stay
Sam
Response from Mohamed Darwish on Mar 12, 2020
Dear Guest,
Greetings from The Grand Oasis Sharm El Sheikh. As the service is the only product that we sell and creating rewarding experiences for our guests remains our priority, we appreciate very much sharing with us your experience following your stay at the The Grand Oasis . It is our goal to provide consistent and top-notch service to all our guests. It brings us immense pleasure to know that you enjoyed your stay with us. I truly hope to welcome you back very soon at our lovely hotel.
Sincerely,
Hotel Management.
Large comfortable rooms, fantastic entrance, great 4 star hotel only 5 minutes stroll to Soho Square.
We believe the hotel is to be upgraded in September and this can only enhance the overall experience.
Kevin
Response from Mohamed Darwish on Mar 12, 2020
Dear Guest,
Greetings from The Grand Oasis Sharm El Sheikh. As the service is the only product that we sell and creating rewarding experiences for our guests remains our priority, we appreciate very much sharing with us your experience following your stay at the The Grand Oasis . It is our goal to provide consistent and top-notch service to all our guests. It brings us immense pleasure to know that you enjoyed your stay with us. I truly hope to welcome you back very soon at our lovely hotel.
Sincerely,
Hotel Management.
6/10 Okay
Verified traveler
Feb 19, 2015
Liked: Cleanliness, staff & service
Poor food options if you're a vegetarian!!
Hotel is nice, and staff are lovely and friendly, but what let the hotel down for me was the food. Very poor food options
Verified traveler
Response from Mohamed Darwish on Mar 12, 2020
Dear Guest,
We appreciate very much you sharing with us your experience following your recent stay at the Grand Oasis. It is always our goal to provide consistent service to all our guests. please accept our sincere apologies for any disappointment that occurred during your stay, we will ensure that all staff and heads of departments are spoken too with regards to your comments. We do wish you had spoken to us during your stay about your concerns so that we could help and correct all points for you during your holiday. We would value the opportunity to welcome you back at our resort soon to restore your confidence in our hospitality levels. Should we convince you to return, please contact me so that I can personally ensure you are well looked after. Best Regards Hotel Management
Perfect Location Great View Service & Main Bar Is Ok But The Problem ,s Food Was Not Acceptable & Low Quality In Pool & Beach Bar .
adel
Response from Mohamed Darwish on Mar 12, 2020
Dear Guest,
Greetings from The Grand Oasis Sharm El Sheikh. As the service is the only product that we sell and creating rewarding experiences for our guests remains our priority, we appreciate very much sharing with us your experience following your stay at the The Grand Oasis . It is our goal to provide consistent and top-notch service to all our guests. It brings us immense pleasure to know that you enjoyed your stay with us. I truly hope to welcome you back very soon at our lovely hotel.
Sincerely,
Hotel Management.