Dear Phoebe,Thank you for taking the time to share this review with us. Kindly rest assured that your feedback and experience will be shared with the respective department where the necessary improvements to our service standards will be made. Looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore.Sincerely YoursAlan KenyonDirector of Operations

Dear Soo Thiam, Thank you for your perfect rating and we look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore in the near future. Stay Safe and Keep Healthy Alan Kenyon Director of Operations

Dear David, Thank you for your perfect rating and we look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

Thank you for your wonderful rating. Looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

Dear Jorma, Thank you for your kind review and we are looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore in the near future. Alan Kenyon Director of Operations

Dear Darren, Thank you for your kind feedback. The property is in its 11 years and have plan to refurbish all the apartments in 2020. We hope we can welcome you back once the transformation is completed.

Dear Ben, Thank you for your kind review. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore in the near future.

Dear Mr. Black, Thank you for your perfect rating. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

Dear Paul, Many thanks for your kind and generous review. We have highlighted your comment to our housekeeping department. We hope to see you back in Pan Pacific Serviced Suites Orchard, Singapore soon. Alan Kenyon Director of Operations

Dear S.G, Thank you for your candid review and will share your feedback with our department in charge. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

Thank you for your great review. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations

Thank you for your candid feedback. Looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore Alan Kenyon Director of Operations

Thank you for your positive comments and trust you have a enjoyable stay with us. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Warmest regard, Alan Kenyon Director of Operations

Dear James, Thank you for the great review! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards, Alan Kenyon Director of Operations

Thank you for your great review and looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Warmest regards Alan Kenyon Director of Operations

Thank you for giving us your candid feedback. Our apologies for your disappointing experience. We will continue to work hard to deliver the quality and services to you and all our guests. Looking forward in welcoming you back to a better memorable stay experience in the future.

We are delighted to receive your prefect score. Looking forward in welcoming back to Pan Pacific Serviced Suites Orchard, Singapore in the near future. Thank you

Thank you for your feeback. Andrew Yee General Manager

Thank you for your positive feedback. Andrew Yee General Manager

thank you for your feedback. We will be embarking on a refurbishment program from November onwards. Your feedback on the rooms interior will certainly be taken into consideration.

Dear Resident, Thank you for taking the time to share your feedback. We appreciate your compliments of our staff, location and facilities. We regret and apologise for the drain flies issue. Our Housekeeping/Pest Control are looking into this. Our serviced apartments do not provide breakfast and housekeeping services on Sundays and Public Holidays. This is indicated in all booking platforms. If need be, residents can arrange with us on a specific time for Housekeeping services within their work hours. Likewise, we welcome residents' request to arrange with us for a specific timing to do the wiring work during the 2 days window period. We apologise if this was not communicated clearly. We hope to welcome you back to our serviced suites very soon! Warmest regards Andrew Yee General Manager

Thank you for your feedback. We are glad you had a great stay and look forward to seeing you again very soon.

Dear Guest, Thank you for the great review of our serviced suites! Our location as you had rightly pointed out is one of the top favourites among our residents. We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

Thank you for your feedback. We are glad of your positive experience staying in our serviced suites. We look forward to seeing you again very soon. Andrew Yee General Manager

Thank you for your great feedback on our serviced suites ! We are glad you had a pleasant stay and look forward to seeing you again very soon. Warmest regards Andrew Yee General Manager

Dear Sandra, Thank you for the great review of our serviced suites! We appreciate your detailed desciption of our facilities, amenities and recognition of our staff. Thank you for your recommendation. Warmest regards Andrew Yee General Manager

Thank you for your feedback. We are glad you enjoyed your stay and hope to see you again very soon.

Dear Guest, Thank you for the compliments! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

Thank you for your feedback. We are sorry it caused some disruption during your stay. Breakfast is complimentary for all in-house residents and we do not serve breakfast on Sundays and Public Holidays. This is mentioned in all the booking platforms, and also on checkin and in the key card folder. We are thankful for your feedback and will continue to inform our Front Office to make this known again for all arriving residents.

Thank you for your great review of our serviced suites. We appreciate your feedback and hope to see you again soon. Andrew Yee General Manager

Thank you for your great review of our serviced suites. We appreciate your compliments of our staff. Warmest regards Andrew Yee General Manager

Dear min Thank you for taking the time to share your feedback. We want to assure you in no way will we mis-represent our pictures. If there were any errors, we certainly would correct them. We hope you will consider to stay with us again. Warmest regards Andrew Yee General Manager

Thank you for the great review of our serviced suites! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

We are glad your first visit to Singapore is positive. And so is your stay with us. Thank you for your feedback and compliments of our staff Lucy. Warmest regards Andrew Yee General Manager

Dear Veronica, Thank you for the great review of our serviced suites! We noted your comments and will see how we can improve on this. All our apartments are equipped with individual hot water storage tanks and the heater switch must be switched on about 30 minutes before use. We appreciate your feedback and am glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

Dear Jagz Thank you for the great review of our serviced suites. We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards Andrew Yee General Manager

Dear Guest We appreciate your feedback. We are now in the midst of re-doing our apartments compendium - your suggestion is very timely. We are looking at putting this into our compendium besides explaining on check in. We are glad you enjoyed your stay with us and we look forward to seeing you again soon. Warmest regards Andrew Yee General Manager

Dear Guest, We appreciate your great review of our serviced suites! We are indeed just 1-2 mins walk to the Somerset MRT Station. Situated right in the heart of Orchard Road, this is city living at its best. We are glad you like our continental buffet breakfast with local dishes and made to order selections. Thank you and hope to see you again very soon. Warmest regards, Andrew Yee General Manager

Dear Guest, We appreciate your great review of our serviced suites! We are indeed just 1-2 mins walk to the Somerset MRT Station. Situated right in the heart of Orchard Road, this is city living at its best. Thank you and we hope to see you again very soon. Warmest regards, Andrew Yee General Manager

We are grateful for your feedback. Thank you. And glad you had an enjoyable stay in our serviced suites. We look forward to seeing you again soon.

Thank you for the great review of our serviced suites ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Yours Andrew Yee General Manager

Dear garry Thank you for your feedback. We appreciate the details on your stay experience here and am glad your experience was positive. For hard beds, we could always put on a softer mattress topper. We appreciate your recommendation and look forward to seeing you once again soon.

Dear Sabina, Thank you for the great review of our serviced suites. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Yours Andrew Yee General Manager

Dear Carly We are glad you enjoyed your stay. We appreciate your feedback and compliments. Thank you. Andrew Yee Geenral Manager

Dear Valued Guest Thank you for taking the time to share your feedback. While I wish you had a better experience in our serviced suites, it is feedback like this that we learn from and use to improve. We appreciate that you like our location and apologise that your rooms were not cleaned properly. And thank you too for highlighting the website did not indicate no smoking inside the apartments. Our continental buffet breakfast with local dishes and made to order selections comprise also the cold selection like cheeses, cold cuts, juices, milks, cereals, all types of eggs and ala carte selections including salmon and bagel, eggs benedict, oatmeal, waffles all cooked to order. Our hot dishes varieties changes on a daily basis too. With only 126 apartments, there are also other facilities available besides our lap swimming pool, like our Gymnasium, Hydrotherapeutic Spa, Living Room, Pacific Lounge for our residents usage. My team and I are sorry for not meeting your expectation and hope you can renew your experience with us again. Andrew Yee General Manager

Dear Dominik Thank you for the great review of our serviced suites and of Singapore. We appreciate your feedback and look forward to seeing you once again. Andrew Yee General Manager

Thank you for the great review of our serviced suites! We are grateful for your description of our products, services and location. We are glad you enjoyed your stay and hope to see you again very soon. Sincerely, Andrew Yee General Manager