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"Excellent breakfast & staff very accomadating & friendly....... Thats were it ends. Hotel needs a good overall. When we arrived 5pm our allocated room was not made up, the reception staff were lovely allocated a different room. Again this had not been made up! Third room toilet seat came off in our hands. Forth room allocated on ground floor over looking the bin compound but couldnt be bothered to complain again!! Went down to get food website states restaurant open only to find only bar food available which was not the best!! Come to eventually going to bed, my side of the bed was so uncomfortable literally felt like the springs were coming through the matteress. As someone with a chronic illneess this left me in severe pain & lack of sleep makes symptoms worse! What should have been a relaxing time away resulted in us having to come home early."

"Disappointed that we had 2 rooms the same booked One was a lovely room with a large tv soft bed The other very hard bed & sparce Got moved to a family room like a dormitory Wifi didn't work at all Reception/restaurant bar was in another building so as Im disabled I had to drive too "

"The hotel was fine but broken reading light (reported but no action), paper ordered but then forgotten, buggy often late. On first night no information about the buggies - choice between steep steps or so called “ramp”which was a lounge winding and very steep path. With heart condition very difficult. Room in Oakham faced blank wall - should have been warned. Universally nice staff but overall a bit lackadaisical."

"The staff were very nice and extremely helpful. The room was nice and the location great. It is nice to be close to Morrisons grocery store as you can pick up whatever you need there. "

"Lovely staff and decent facilities. Room was a bit worn but overall I'd stay again"

"Excellent all around. Wonderful value and friendly staff. "

"Absolutely excellent hotel with amazing staff"

"Someone needs to learn how to make porridge if they are to have it on the menu. Apart from that it ticked our boxes."

"Lovely hotel, beautifully decorated. Attentive and polite staff. We had dinner in their Antlers restaurant twice and it was first class but not cheap. Central location beside the cathedral. Secure car parking. "