“Unfortunately, our stay was very disappointing.
When we arrived, the hotel could not find my daughter’s room reservation, even though I showed them both my reservation confirmation and proof of payment. The front desk was not helpful at all and made no effort to resolve the issue. As a result, my daughter had to stay in our room for the entire stay.
We were a group of six people, but the hotel only provided one key card per room. Since the key card was also required to use the elevator, this...
“Unfortunately, our stay was very disappointing.
When we arrived, the hotel could not find my daughter’s room reservation, even though I showed them both my reservation confirmation and proof of payment. The front desk was not helpful at all and made no effort to resolve the issue. As a result, my daughter had to stay in our room for the entire stay.
We were a group of six people, but the hotel only provided one key card per room. Since the key card was also required to use the elevator, this...
Ralph Fumihiro