Find hotels near Springbank Snow Countess Monument, London from ₩111,068

"Clean rooms. Cable "

"I specifically paid extra for the room that said "jetted tub" in the listing. Upon arrival, there was no jetted tub in the room, just a shower. I called the front desk to complain and they said they recently renovated the rooms and removed the tub and said I could use the public hot tub. The only compensation offered was a free breakfast but it was only for one specific meal from their menu with eggs and my girlfriend cannot eat eggs. Thankfully the exceptionally kind staff at the restaurant accommodated us. I checked the reviews and I am not the first person to complain about there being no tub in the room. It's unacceptable that the listing has not been changed yet. It is false advertising. The room was nice but I would have selected a cheaper room if I knew there was no tub and I should have been offered more than just free breakfast in compensation. "

"Our children loved staying in a room with bunk beds (had their own door! They were safe and cozy. Beautiful, large and modern size rooms"

"The king suite was well maintained and adequately outfitted for my 4 day stay. The staff were happy to supply anything else I needed."

"Staff are nice and helpful. But property is too warm, no way to turn down the heat. "

"Pool temperature was great; staff very helpful"

"Bit old"

"outside of town in industrial park. so you need transportation to get to any restaurant or shopping. good clean accomadation, staff is excellent. nice trail close by."

"Cool old building. Elevator was broken and bathroom was teeny tiny, but overall a lovely place. Parking is very limited. Staff were very helpful."