세인트 찰스 모텔

“I am writing regarding a recent hotel booking made through Expedia​. When I arrived at the hotel after taking an expensive Uber ride, the front desk informed me that no rooms were available and refused to honor the reservation. As a result, I was forced to find alternative accommodations. Given this situation, I request a full refund for the booking and ask that I am not charged any cancellation fees. Additionally, I request reimbursement for the extra transport costs incurred due to this...

“The carpet smelled of cat pee. There was mold in the shower and bathroom. One of the lights didn't work. The only redeeming quality was the helpfulness of the staff.”

“Had reservations and got there a day late and they cancelled my reservation since I didn’t check in the day before. Then refused to give a refund for the second day”

“Everything looked excellent if not for the horrible smoking odor. Just as I requested, I was told at checkin that I was assigned a no smoking room. But alas for the heavy smoke smell. It was so strong that I had to protect myself with masks. By the time of my departure after just one night, my devices and items wore terrible smelling. At checkout I reported the horrible smoking issues and was told that it must have been the last user. I wonder why the room was not inspected prior to assigning...

“Sink was broken, room was quite dirty. No light in the bathroom. No one at desk for check out. Room smelled and carpet was very dirty.”