Find hotels near Starmount Shopping Center, Charlotte from ₩82,784

"Everything was adequate. Breakfast buffet had a good selection."

"The room we got was the single king bed standard and it was extremely over priced for what you got. What u get in there is a fridge, desk, tv, a side chair, and in the bathroom they provide you with hand, body, shampoo, and conditioners as soaps to use. They also give a tiny lotion and 2 makeup wipes. However the soap was bad quality, with mold going around where the containers are held which was a shock because its not the only area where we found mold. Some around the mini fridge, and especially on the ac. But lets talk about the ac unit, its massive takes up a whole corner in the room, theres mold all over it, it doesnt work well at all stayed for 2 nights tried setting it cooler and in total it dropped 1 degree. The ac unit itself is awfully loud leaving a horrible humming noise the second you walk through the door. We found ourselves turning the tv up way high just to try and drown it out and sleep. Now all this being said the staff working there was extremely extremely nice. All seemed very caring/invested in making you stay a better experience. However we paid about 40 dollars less than the hilton that was downtown which looked considerably nicer. We sisnt think it would be an issue because the reviews on the loso seemed better but dont let them lie to you. This hotel was the worst ive stayed at and much more expensive than what it should be. Maybe 50 a night makes more sense, we paid 125 a night for this quality in a hotel that seemed almost empty. Hope this helps!!!!"

"Great room, great staff, clean room, everything in the room worked great! "

"Breakfast buffet was great. Food at Bar was actually surprisingly good - well beyond what I had expected for bar food. The service, while everyone was kind, felt rushed and like they were short-staffed or hadn’t anticipated the influx of guests. I felt the amenities in the bathroom to be lacking - no lotion, nothing beyond soap, shampoo, conditioner and body wash. Overall, enjoyed our stay though and would look at revisiting next time we’re in town. "

"10 out of 10. Clean, rooms good size and loved the shower. Breakfast delicious and well displayed. "

"It was clean updated and the staff was chill"

"The indoor pool was great. My 12 year old granddaughter spent hours playing in the pool. I really appreciated the airport shuttle and I had a fantastic driver! Room was clean and beds were comfortable. I would highly recommend the Sonesta Charlotte Lower South End to anyone in need of a place to stay in Charlotte. Price was fantastic as well!"

"The room has something in the bedside table that looked like body fluids!!! I know that my room was out in a a priority to be cleaned because of that, but it was still dirty after going out for the morning when returned at 11:00 am. That’s not priority! The Night shift staff Rachel was excellent! She was very attentive and made me feel heard. She took great care of our needs and did what she could to help us feel comfortable during our stay. Rachel deserves recognition and a raise! People return for that kind of service. Your Day shift staff needs more training or lacks drive to satisfy and serve your client base . The heavy set African American gentleman that checked me in was not helpful at all. In fact, I found him quite rude and condescending. That kind of service gets a great hotel atmosphere poor reviews and bad recommendations. People don’t want to stay somewhere they feel like they are being taken advantage of and disrespected. Lack of trust makes people feel unsafe and uneasy. That adds stress which is the last thing people want more of. No thanks, hard pass! You’re blessed to have Rachel, if it weren’t for her I would’ve cancelled my future reservations I have booked for April 30-May 3 . I hope y’all do better with the rooms. No fans in the bathrooms, and the shower head is a fixed one making it difficult to bathe young children, handicapped, elderly, or physically impaired. No tub , no exhaust fan, no hand held shower head , no microwave in room do better "

"Needed a place after a late arrival at CLT. Bed was very comfortable, room clean, nice lobby and good breakfast choices. Would stay again. "